Heather was super friendly, efficient and helpful. I highly recommend US Storage!
Hello Gideon, thank you for sharing your experience! Your positive experience means a lot to us, and we appreciate your feedback. If there’s anything else we can assist you with, please let us know!
Alex is amazing 👏
Very helpful and kind. I wish evey self storage facility was so nice.
Hi Nathan, we appreciate the kind words and are glad we could provide you with a positive experience!
Great service.
Hi Tate, your feedback is highly appreciated. Thank you for the review!
Heather is efficient, knowledgeable, helpful, and kind. I recommend!
Hello Janine, thank you so much for leaving us a great review!
US storage is the best!!!! She was so helpful!
Thank you US storage.
Hello Tim, thank you for your wonderful review! We’re delighted to hear that your experience at our facility has been so positive. Thank you for choosing us, and we’re here to help whenever you need it.
Heather is so awesome! Very kind, thorough, knows her stuff. Hooked us up. Thank you!!
Hello Jill, thank you so much for your kind words! We appreciate you sharing your experience with us!
I'm a longtime customer at this facility, which recently began operating under new management. Earlier this week, I encountered an issue that required the attention of the office staff. The contact person for this particular situation was Heather. Heather addressed and resolved the matter in a prompt, professional, diligent, reasonable, and pleasant manner. Plus she extended the courtesy of following up in a way that was extraordinary.
Hello Socoreviewer, thank you for your wonderful review! We’re delighted to hear that your experience at our facility has been so positive. Thank you for choosing us, and we’re here to help whenever you need it.
I really appreciate Heather so much for facilitating my move out! It was seamless and smooth. She was very thorough and careful. Thank you so much!!!
Thank you so much for your kind words, Phoebe. We really appreciate you taking the time out to share your experience with us.
Heather was amazing!!!
Hello Corinne, thank you so much for your feedback! We appreciate you sharing your experience with us!
Heather helped me with everything from picking out the best storage space for my needs, including letting me know how important it is to cover my mattresses and selling me a very reasonably priced cover; so I didn’t need to spend my time trying to find one. Caring, professional, excellent customer service.
Hello Kathleen, thank you for sharing your experience! Your positive experience means a lot to us, and we appreciate your feedback. If there’s anything else we can assist you with, please let us know!
Hello Jordan, thank you so much for rating your experience with us so highly!
Alex and Heather were very helpful, efficient, thorough and kind.
Hi Nuola, we appreciate the kind words and are glad we could provide you with a positive experience!
Great communication = clear, thorough, genuinely friendly, flexible. Facility is clean and obviously well maintained. Super convenient location. Excellent security. Fair prices.
Hi Bigpicturesel, your feedback is highly appreciated. Thank you for the review!
Great employees very helpful and considerate, they explain things clearly and were fast ! Thank you!
Hello Elani, thank you so much for leaving us a great review!
super simple check in process.
Reasonable rates for storage as well as its local so convenient to access.
Well organized and easy access in and out.
Hi Eric, we are thrilled that you had a positive experience with us!
Heather was so helpful, and the facility is quite nice. It didn't take long to see the unit and get the contract together, and I was under a time pressure.
Hello Tammi, thank you for your wonderful review! We’re delighted to hear that your experience at our facility has been so positive. Thank you for choosing us, and we’re here to help whenever you need it.
They really helped me out today as I'm going through a horrible breakup. I must say their prices are great and they're really helpful and understanding with your life situations. Please have patience with them as they're in the process of changing management. Thank you US Storage for your hospitality.
Hello Mary, thank you so much for your kind words! We appreciate you sharing your experience with us!
Hello A, we are delighted that you had a great experience with us. Thank you for taking the time to rate us!
Hello Cathie, your feedback is highly appreciated. Thank you so much for the review!
Hi Jay, we appreciate the rating and are glad we could provide you with a positive experience!
I had my stuff in storage here for over 4 years. I always felt like it was safe. The staff is nice and there is always a bowl of candy on the counter at the office.
Hi Payj, we appreciate the kind words and are glad we could provide you with a positive experience!
Super nice staff
Hello, thank you for your wonderful review! We’re delighted to hear that your experience at our facility has been so positive. Thank you for choosing us, and we’re here to help whenever you need it.
I came in to pay a past due bill I incurred and was very stressed about it. I had the greatest experience with the new manager, Heather. She was so easy to talk to, offered me the option of auto pay, which I did. The entire team that was there, Max and Amber, were so personable and really pleasant. I highly recommend US Storage in Sebastopol. The rates are fair and the staff is awesome!
Hello Nat, thank you for your wonderful review! We’re delighted to hear that your experience at our facility has been so positive. Thank you for choosing us, and we’re here to help whenever you need it.
Very easy process the units look like they’re in really good shape. Great location and working with Heather was a dream. Highly recommend this place.
Hello Scott, thank you for your wonderful review! We’re delighted to hear that your experience at our facility has been so positive. Thank you for choosing us, and we’re here to help whenever you need it.
Easy to get the info I needed. Good people work here.
Hi Alice, we are thrilled that you had a positive experience with us!
Vickie and Colleen were lovely, Vickie was a big help in understanding the online payment process and making me feel more comfortable with my future payments.
Hello Fiona, thank you for your wonderful review! We’re delighted to hear that your experience at our facility has been so positive. Thank you for choosing us, and we’re here to help whenever you need it.
Vickie is so gracious and helpful. I feel my items are safe and I have easy access. She explained everything in detail with patience and a smile. Its nice to see someone that actually loves and cares about her job and her co workers and clients. Thank you!
We're happy to hear about your positive experience with Vickie at US Storage Centers. Thank you for your review!
Hi, Arianna. We are delighted that you had a great experience with us. Thank you for taking the time to rate us!
Always the friendliest staff! Moving in with so quick and painless. Lovely experience 🥰
I was not happy with the first space I had due to accessibility. I spoke to Nicole, and she let me pick out the space that I liked and switched it over hassle free. Very good experience and she got back to me in minutes. I'm very happy with this place.
Southpoint Storage had the best employees!
Great friendly staff. Wish they took credit cards though.
I personally don't store my possessions besides all I really own is a bucket and a hole in my shoe. This place was clean, not one cigarette but to be sniped! Lady at the front desk was real nice too. I would live there
Friendly .clean and secure. I even got half price! What's not to love?
I stored with Southpoint for about 6 months and had an overall smooth experience. This is a family run business with fair pricing and clean, secure facilities. I had a particularly exceptional experience with Trish while in a major pinch— she was alone and absolutely slammed at the very end of her workday when I came in requesting an emergency unit rental (required due to a major failure on the part of my moving company). Trish was kind, authentic, and quite cool in the face of chaos. She hustled HARD to get me into a new unit with literally only moments to spare! I am so grateful for and impressed by her outstanding customer service and wonderful personality, which incredibly brought me a sense of ease while we were both under a lot of pressure. Thank you Trish!!! ♡
For storage lockers its clean and secure. It's a bit much for rent. But never no problems and the women who work in the front office are professional and a nice bunch. I know my belongings are safe .
Nice staff and VERY secure!!!
Great place to rent from. I really wish we had 24 hour access. Nice clean storage facility. Fair amount of price increases. But you can actually tell where your money is going with upgrades. Friendly staff.
Should be 24 hour access. I work nights. So day time is hard to do 4 me.
Clean, alarmed, friendly staff
Great people, nice place, convenient location
Place seems fine to me. Rats no food in storage ? My only complaint os only open until 8 and the maintanece guy peeking around corners at me which i find odd? But i guess that is the way he goes about his buisness? So hes the reason for losing 2 stars. Wacko. I knew the hrs of operation going into the deal.