Juan is extremely kind, helpful & professional.
Always has a smile on his face, keeps the facility clean & welcoming.
Están bien limpios y nos atendieron muy bien y tienen un buen descuento .. tienen el 50,%de descuento
Juan has amazing customer service friendly and knowledgeable.
Very smooth rental, storing items before a move, easy to get in and out even towing a 27’ trailer! Clean units.
Juan Calderon was very nice.
Unfortunately, a couple days after we moved in, and of course when Mr Calderon wasn't there our unit was broken into.
Great service. Very professional thank you
So far is good with friendly employees
Well when I talked to the person on the phone he was adamant that we needed a gate code and to make sure we got but when Jesse went to get the unit number and everything Jesus said there was no gate code and it was open 7am to 7pm however in order to pay or setup autopay I need a gate code and when I called about the code for the second time Jesus again said there was no code when it not only clearly states it on the email received, it asks for it when I was trying to do autopay, pay online and the gentlemen I originally spoke was very adamant to make sure to get that from him so I don’t know what’s going on over there but this is the second time I’m renting with you guys and I had a code the first and I didn’t have such issues or such unprofessionalism and a bit of rudeness onsite/on the phone with the onsite person!!
Excellent customer service best prices
Geat service very satisfied?!!!
My storage unit got water inside it during the last rain storm and when I brought it to the managers attention, he quickly stated that the last person to have that unit didn't have a problem. My boxes were wet on the bottom at least 2 rows deep. He asked me if I had a pallet. I asked him if you supplied as i never needed one before. He said he would call the repairman to put another rubber on the bottom, but that was on the 1st.of this month and it has started raining again. He asked me if I wanted to move units but I cannot lift heavy things and hired movers to help me move in. I was not going to pay someone to move me again.
A31 was so filthy I had to sweep the floor before moving anything in. The door on A29 and A31 scrapes on pavement making it noisy and difficult to open/close.
Great experience with great expectations
Juan was very professional and polite and processed our rental efficiently.
Just a great person you would want to provide service for you.
My salesperson was very attentive and explained everything in great detail, she was very easy to talk with I absolutely loved my experience with her.
Very clean respectful, I really like this place
I delt with Stephenie, she was so nice an professional, I would recommend to other people, thank you Stephenie.
Great staff and set-up, thanks Stephanie!
Very smooth and the lady were extremely helpful. They answered my question and gave me options!
.. the staff is just so nice .. jamie is just so kool .. I like her !!
Jamie had an excellent costumers service 100% :)
This organization is by far the best storage operation. Jamie was very professional land involved every step of the way. I would highly recommend this business for self storage!
I was so pleased with the service I received at your site. She was so professional and very clear Explain the contract . Congratulations for hiring a very Outstanding employee.
Good. Storage center is clean and safe. When you stop there someone drives by and that helps with feeling safe.
Our agent, Precious, was bright, cheery and efficient. So nice!
Good. The new girl working there (I didn’t catch her name) was very helpful. I believe she said she started at this location in March. She seemed really knowledgeable with your company and what was available. Also helped that she was very friendly. Great costumer service. As far as the facility it’s very clean besides the people actively moving things in and out of their storage units which is obviously no big deal.
I feel that I was treated with great kindness and efficiency. The site is accessible, clean and feels safe.
Great service, like how friendly your staff is. Jaime is such a nice girl. Your facility is very clean.
pleasant, helpful…. easy access to facility, and storage
The property manager & Palmdale office is very professional and demonstrates customer & manager etiquette. He understands the needs of the customer and meet their needs. 100 percent chances that I’ll recommend people.
Willie was super helpful and very informative. His systems were down but still provided me with excellent service and helped me the best way he could.
Very well,willy was amazing, understanding courteous and kind!
Very comfortable, due to Friendly staff and ease of use in the facility
Good! The manager was really helpful, he recommended a mover company that worked out very well. Pretty happy about the over all experience.
Willie is one amazing young man, professional, kind, helpful and understanding. He is a keeper.
I had a great experience renting a unit with Vee. She was very personable and helpful. It was a pleasure doing business with her. The unit I rented is a good size and easy to access. I’m happy so far with my experience.
Willie and Vee did a great job of organizing and preparing me for my move in. Awesome Job.
Willie and Vee were super nice. They explained the entire process to me and getting the unit was very quick and easy.
My name is Vivian D Ward. I was very impressed, the facility is very clean. Willie was the individual that assisted me over telephone. I called him several times to discuss renting a storage space, sizes and prices of the different spaces. But when I finally made it to your facility he was very patient with me and the guys from the moving company. Willie is the kind of person that exemplifies what a employee should be like. Example, knowledgeable courteous, polite, patient and on and on. He should be rewarded for a job well done. Please let Willie know that I appreciate him for making it easy for me to choose your facility to do my business. Also,!can you please put a copy of my letter in his personnel file.
I felt that budget storage care about their customers.
Vee is amazing and I hope her boses know that her passion and drive are really hard to come by in this work force.
Friendly service, straight forward details, feel like my belongings are safe.
I really recommend this place. They are very friendly and fast easy service. I know my stuff will be secure here. Willie and Vee are always so nice and helpful.
The Associates at Budget Self Storage were extremely helpful, and knowledgeable about the sizes of units and understood the circumstances My Family were going through. I recommend them to Anyone who might have a need for storage.
Thank you team for being helpful in time of need. Great customer service!
It was amazing! They were very helpful and accommodating. Super friendly and welcoming. I would definitely recommend it to others
Everyone was so nice and understanding I really appreciated that. Could you please text me at 661-403 -9602 and tell me the number that I am leasing thank you Marcia Kehres
My experience was a good one especially going through a difficult time ..the call center was great getting it started and Will at Budget was welcoming knowledgeable and straightforward. I am very thankful.
Great I found the right storage size at the right price and with the right people, all my questions were answered, Great customer service Txs.
We found it to be quite pleasant. The unit we rented is spacious and great for our needs. We will recommend people.
Friendly, professional, knowledgeable. Great hours.
Fantastic. Vee was looking for a unit for me and found nothing. She then refreshed here location for availability ( se=ince she was at lunch) and found a unit for me. That was a GREAT thing.
Great experience,very helpfull
It was a seamless experience. The customer service was exceptional. Definitely would recommend this place.
I felt great. Everyone was very nice and explained everything to me. I have no complaints.
Willie was exceptionally helpful .
I think that $140.00 a month for the size of my unit is a bit on the high side .
The rental agent was polite, helpful and accommodating. I was able to get in and out quickly in order to begin use of my rental. The process was hassle free.
Upon calling the storage facility (Budget Self Storage) in Palmdale, after being referred by the manager at my current storage, the on site manager Willie went above and beyond in making sure I got the last unit in the lot. He even stayed an extra five to ten minutes after because I had forgotten my iD at home. A+ job 100%
Comfortable, at ease with employees assistance answering my questions and concerns. Vee is very helpful, friendly and bilingual which is a plus.
It was great! Willie and Zee were just incredible.
I am feeling good about the storage unit that I am using at the moment. And I'm in love with the service
Customer service was Great thanks
Willie is very helpful. Service is fast. I was able to get in and out quick without any hassle.
The staff here have been helpful and courteous from first inquiry to the renting of a storage space!
IT was an outstanding experience.. "V"(her name) the office staff was vary helpful ..
Easy & very quick process getting a storage unit. Also the person insight was very professional and friendly.
The manager was so freaking helpful.. it made everything so so easy ... he even took a broom and swept the floor of my storage unit .. Willie is bad too the bone ... down earth fine young gentleman... he deserves a big raise!! Thank you willie !!!
Nothing less than excellent! Professional, friendly, and reasonable.
MY experience was grate. The process was smooth. Ms. "V" was vary helpful and friendly Both her and the manager did a good job...
It was excellent,Vee Calderon helped me and made it extremely easy she wass very professional and easy to talk to.
The rep was very helpful and knowledgeable! Great customer service
It was a great experience..
Had a wonderful experience Willy the manager made things very easy, highly recommended
I like the location that you guys are at I like the people that you have working there I like the fact that the everything is on ground level I like the fact that I could drive right to the door yes I would recommend you to anybody
The lady who attended us knew about the subject, she advised me very well, her work is professional
Ok the lady who help us she was very nice I’m satisfied I give 100 points
Excellent experience. The Sales Manager, Willie, was responsive, helpful and informative. He made the whole process very pleasant.
Vee is awesome. She is so helpful and sweet.
Great, the pricing was good and the employees were professional and helpful
Very helpful,friendly and affordable
I loved the customer service that I received. I enjoyed the golf cart ride to my storage area (I thought that were 😎 cool. And the storage units and surrounding areas are always kept very clean. This is my second time becoming a customer. Great Job!
It’s was very pleasant. I actually enjoyed my visit from beginning to end. Even your associate that day was a pleasure to be around.
Great, Willie was extraordinary exceptional person. Very attentive spontaneous and helpful! You have a winner in Willie!
Was not happy to have to pay a $25 fee for having the rent prorated for the month of August. Seems like you guys were ripping off , not helping a long term , good paying tenant!!!
Good experience, everything was explained in detail and easy to understand.
It was a very pleasant experience, people were very kind and helpful.
I had a pleasant experience, Willi was very helpful on the phone before visiting the facility and also during my visit. The facility was very clean.
Very helpful and easy to work with.
It was good. He was helpful and answered my questions
Awesome, very courteous, and helpful.
Great experience and the staff was very nice and intimate recommend you guys to all my friends
It was awesome. Quick and friendly
The staff was thoughtful and assisted me in making changes to original request.
Excellent.
Vee Calderon was great on the phone and in person.
Very good place , nice people
Very helpful, friendly environment.
Very professional and helpful.
Clear policies. Friendly staff. Like that all storage is ground level.
It was good. It was easy to set up and the people are very nice.
Very nice lady who helped me
I had a great experience vee was very helpful I would recommend them to anyone
My experience with budget self storage and been very positive. I would highly recommend them to anyone.
Great and professional! Very friendly and helpful
Knowledgeable, low pressure and friendly people run this spot.
Customer service staff are friendly and polite. Access to units is easy, and units and grounds always seem to be kept up well and very clean.
Friendly. Professional. Clean facility. Good value.
Willy and Vee provided excellent customer service! The prices are reasonable and they have a clean and secure facility. 👍👍 I wouldn't even bother going down the street to the old and dirty ripoff place with the flags...
Willie (office manager) was not only helpful but very personable. My unit was clean and ready for move in and accessible even with my 26 foot uhaul truck and auto trailer. Five stars
Willie very helpful and friendly.
Great service, very accommodating. The people that run and work there are always very pleasant and wonderful to work wuth.
Good service the person 100 thank you
Very professional remembered conversation from day before felt like I mattered even though I only rented 5×5
Always superior customer service. Friendly and helpful. We've had storage there for many years and I'm sure we will for many more.
Customer service was amazing. Ask for Willy and youll be well taken care of
Great prices and super friendly staff, vee and willie especially. Very helpful, got us in and out pretty quick.
So far so good. I am vacating the space A71 by Sept. 30. But I'll expect to be back again.
Willy and V are real helpful, would recommend them to anyone needing storage accommodations!
Willy..good service thank you for waiting for us from the bank lol.....Lisa & Trinidad
Great customer service.Prices are great and the locatiin was ideal for my move
Everything, from the reservation, to checking in was smooth, quick, and easy. The staff is very friendly
Very educated well-mannered manager of the building the building is very clean inside the storages.
FIRST TIME USING THIS STORAGE PLACE, STAFF THERE ARE AMAZING
Willie and his wife are very nice and helpful.
Willie, was very friendly and Proffessional. He showed me around and gave me the best storage for my needs.
Willie was great and professional.
Wonderful professional, management. Prices are very fair.
you rep was very helpful and knowledgable. Via Calderon
My experience was great! The office staff was always welcoming, kind, and professional. The property was always clean and safe. Thank you! !
You raised your monthly rent too quickly and there should be an option to or for donating to Budget Charity and not to make it mandatory. Other than that everything is good, thanks for your time.
Superior service! The staff is very customer friendly, willingly shows you your options and the site is clean, affordable and open 7 days a week.
When I called, Willie discussed prices with me and reserved my storage choice. It was ready and waiting for me when I arrived. After looking at the unit, it wasn’t large enough. Bee showed me another unit perfectly suited to my needs. Paperwork was easily completed and paid for.
I was treated very professionally and would recommend budget storage to my friends. I will use them again
The facility is very clean, staff was super easy to work with, offered me locks/supplies etc (didn't think to have a lock!) and he ran through the whole process pretty quickly and painlessly. Would return in the event I am in need of storage.
Great service from Will and V. Good competitive prices. Older facility but updated where it matters.
We like your roomy storage places and your helpfull staff. Thanks
Great People. Give them a raise
I'm satisfied with the service I received
Everything went extremely well. Very helpful staff that was always available when I needed them.
I would like every one to be as nice and kind as Willie a v they desvered ten stars not anything less.
Great experience! Friendly/helpful staff
They(Manager and Asst Manager) made me feel like we are friends for life. They listened to my situations and gave me the the best possible solutions, made me laugh and I felt good. We need more good people like them (Manager and Asst Manager) in our daily lives.
The staff here is very friendly and clean facility. Very pleased.
I have a great experience in budget self storage Willie and Vee, great costumer services from both they are the best, i recommend budget self storage to anyone in storage needs special this location thank u guys! Good team members.
Awesome staff members and competitive prices! Appreciated the much help I received from staff members Vee and the manager as well.
Great! The management is super friendly and helpful. They were very nice even though I had to reschedule my appointment with them 3 times in one day. I really appreciate their patience and warmth when it came to my nervousness about moving after 20 years in the same place. I feel their assistance is recommendable to anyone and I will word-of-mouth the same to my friends. Thanks to Willie and Vee!
I was treated well and very professionally. Thanks so much. One thing keep this review from being a 10. I would like later hours of use than 7 pm. Like 10 pm!!!
willie was a supahstah!! very helpful!!
Easy move in and reasonable prices.
Willie did a good job explaining the process and what to expect .
Your employees were friendly and knowledgeable. We are still your customers. Thank you
The process was incredibly easy and the price was right for the unit. When I got there with my belongings the unit was clean and the size I expected. The office girl who helped me was wonderful, (her name was Kristen)......she was knowledgeable and went above and beyond to answer all of my questions and was very friendly and personable, I felt very at ease with her. Very happy with the storage company I chose!
Well, I have to admit I was kind of upset to find that the 10 by 10 I reserved was actually two 5 by tens, I think you should post that for people so they know exactly what they are getting into. But I did rent them, and will be moving in soon. The customer service was first class all the way outside of that.
I had a great experience.
Good very nice helpful employee...
It was very quick. Very nice and squared away staff.
The customer service was amazing! No hassle at all. Month to month rental is super convenient.
Nice and courtesy service appreciated very much
It went very well. Tanya was polite amd professional adressing all my storage needs. She was great! Very happy with my storage
Experience was outstanding. The prices were very affordable and the service was amazing. The staff was extremely friendly and made the entire experience smooth. They did an amazing job explaining the process and I appreciated the extra effort they took to help explain something when they noticed I might not have understood something.
That shows some real dedication and genuine care for the customer and I think this really goes far. Thank you again.
Easy in n out. Friendly staff
Very professional and 10+customer service. Great prices. Paid for one year in advance. The office was amazing. Quick and painless.
What's there to write. Budget is everything anyone would want in a storage place. The people are courteous and friendly.
Thank you Kristin for a quick & painless move in & thank you again...
I am very satisfied with your services. Thank You!