First impression is when you’re greeted with a smile and a warm welcoming. The tour was exceptionally pleasant. I’m super impressed with my new unit. Wished I would’ve found this location sooner.
Good good !!!!!!!!!!!!!!! Services!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!’
The young woman who handled our change of units was extremely accommodating and helpful.
Great people in the front office. Helpful, always smiling and knowledgeable. I rented two storage units.
You have the best person in you facility. Her name is Delilah great customer service so polite. People like her make people feel like family.
The team that moved our office was terrific. They did a great job and they packed the storage unit very efficiently. I would highly recommend them again
Es un lugar excelente personal muy amable un lugar muy limpio y muy fácil de guardar todas tus cosas se los recomiendo ampliamente,….
The girl was very helpful and she explained everything well
You site manager in Oxnard is wonderful.
Delilah made setting up membership with us storage a breeze. She was kind courteous and knowledgeable. She also took us on a mini tour on the way to our unit and ensured we were made aware of all entry/exit points and shared facility equipment. Thanks Delilah for all you do and making a customer feel their belongings are safe at us storage!
Staff was great, very helpful.
Answered all my questions.made my transition to storage life easy.
First, your storage site is clean and secure against outside elements. Second, Betty-Jean was so help with her knowledge of the facility and what type of storage would I would probably need for my multiple bedroom items. We had another storage and my stuff always had so much dirt on the storage boxes and it was a daunting task. Thank you very much, and please give Betty-Jean a personal thank you from me.
Gary Morales
Execelente la atención muy buena amabilidad, respeto y cortesía gracias por su servicio
Check in went smoothly and Delihlah helped the process along nicely.
The sales person Betty Jean was very helpful and very hospitable and was able to accommodate me with so much information Betty Jean also had a sense of humor I feel she is very trust worthy
thank you
Christina Carrillo
The lady who helped me was super friendly, she tried to speak my language (Spanish) and my English is not very broad and fluent. She had a wonderful treatment with me, few people put so much effort into their work, kindness, availability and a lot of courtesy. In short, I am very happy and glad that she helped me, thank you sorry for not remembering her name
Your staff is friendly and very helpful.
I felt the response time by Betty Jean Hannah Baker to my initial price & availabilty inquiry was outstanding! She was transparent & honest with what US Storage had to offer. She honored the special move in price as we previously discussed. The paperwork was seemless and quick. I would highly recommend US Storage to all family & friends. In addition to that I'd insist they only see Betty Jean, simply put, she was AWESOME!!
It was friendly and welcoming
It was a great experience.
Prices change way too much then the owner wants you to sponsor and donate for his cause so you can get a deal now they are charging insurance like renters insurance who does that never ever had a storage company like this. Then the location nobody is ever there or available. Just a hot mess. I have 60 days on my special and I'm moving out to a bigger unit and cheaper after I got all these extra charges. Insane
I had a great experience with US Storage. The company offered me 50%off 2 mos. Storage. The facilities are clean and seem very secure.
Excellent service, very helpful and friendly.
Betty-Jean made the entire process an amazing experience. She helped us out in just the perfect timing. She didn’t make us feel rushed. Understood our family needs and went above and beyond for us. The facility is well kept.
The place was very clean. Diana was very friendly and helped us right away. Showed us around and explained everything. She didn’t rush us bc it was almost closing time. I was even able to get online price through the office. Was told by another storage when asked if I can get online price I was told “no u get that online only, that’s why it’s called online price””. Never went back because of his rudeness! I’m so glad because I found a lower regular price and better customer service at US Storage! I highly recommend. Thanks to Diana!
Betty Jean was awesome! She went over everything in a very thorough and professional way. I would definitely recommend US Storage for all your storage needs.
I’ve had a great experience so far! Betty-Jean who runs the Oxnard location has been amazing! Initially I had chosen a different space but she got me into an even better one that is way better suited for my needs and budget! She really knows her stuff is friendly and professional! The facility is modern, clean and easy to access! TBH I was dreading having a storage unit but my experience with US Storage has made it most enjoyable!
Good price. Good service. Nice and easy process. Check it out!
Good strong movers - hardworking, polite and respectful.
A little lax with putting beds back together, though: same person who dismantled trundle bed then left out 8 slats when reassembling it. Also left 2 nuts behind at old house (I found them on the floor) and failed to notice that he screwed the bolts into nothing. Did not tighten screws sufficiently when reassembling king bed so creaky and we have to redo both beds ourselves.
Also damaged wheels / castors: by now they should know that castors lock and must therefore be unlocked before moving them. Tore out a castor by pushing cart without first unlocking.
A little more training in basic furniture assembly etc. would be very helpful.
I would recommend your company to friends with the caveat that they find another company to do the packing first.
Packing is not your forte: Too many barely out of high school inexperienced packers who required too much supervision. Used far too much paper, therefore inflating volume of packed goods. # of boxes etc.
Very Curtius and helpful staff memeber. Have all my questions and concerns answered.
Very helpful and accommodating! And gave me got great discounts. Tank you!
It was pleasant! Betty Jean, at the front, was so helpful and kind. I would recommend this place!
The young lady was very nice but your computer systems took almost 30 minutes to load so she could check us in and give us our necessary instructions, etc. She met apologizing and we could tell it wouldn’t let her do anything. Employees should get paid to sign in 30 minutes before opening to let the computer systems catch up. We almost didn’t make our trailer return time.
the customer service was really good. the service providers were very knowledgeable and helpful and were able to give me a good deal. I felt very taken care of and hope that experience continues. the one complaint I do have is that there is not enough carts for all of the patrons in the storage center.
it would be helpful to order much more of them to accommodate all of the patrons.
Muy bien gracias muchas felicidades. Por su atención y excelente trabajo y ayuda.
Your customer service agent for opening a unit was great, knowledgeable, friendly.
Not all employees were that way. One, when asked about the availability of a cart in the facility, was very lazy to inquire and just said “People lock them in their storages, there is nothing I can do for you.” He had the front doors locked, well after lunch hour and about an hour and a half before closing, just standing at the counter, as to avoid people.
You need more than 2, sometimes just one cart available in the storage facility. Restrooms should be available to customers, and a strategic plan should be in place for staffing coverage.
It is very clean, very economical and has good check-in and check-out times.