The monthly rent of my storage unit increased nearly 70% over two years. This is absolutely ridiculous. I guarantee the company’s expenses did not increase as much to justify the price increase - or should I say price gouging? The price increase is unacceptable and greedy. For the record, I run a multi-million dollar beauty company; our products are sold ant every major US retailer. I, nor my retailers, would never treat our customers with such outrageous price increases. The only reason I stayed with this storage company is because of the wonderful property manager who was able to help me downsize with an acceptable price to match. You should give Ismael (the property manager) a promotion. I hope you’re treating him well.
Everything is very convenient and organized. I would like to especially note your employee Izmail. You are lucky to have such an employee.
So far my experience has been excellent. I have only dealt with Ismael Jaurequi thus far. He was most friendly and helpful in getting a unit for my needs.
Nice, clean and easy rental process.
My experience at US Storage in Montrose has been exceptional! Ismael was especially helpful in getting us settled in and even helped me to secure a second smaller unit when I realized that the storage unit I had initially rented was a bit too small for all of our things. He is extremely friendly and helpful! I appreciate his help.
Friendly staff and a clean inviting facility has made for a great experience so far with my storage units.
Clean, secure, great front counter service, reasobly priced.
Was able to move from current storage to another one on the same floor very easily and the management made the paperwork simple and it was all done in a day!
Awesome! Clean, easily accessible; great staff.
Ismael is great, facility is clean, hours are good. Rent is reasonable!
The carts in Building B are pretty bad, especially the grey one. I almost threw out my back pushing it Thursday. Impossible to move Please replace any carts that do not work well pushing or pulling
Robert was very helpful and friendly.
Honestly Robert is great and enough of a reason to stay a tenant here.
Ishmael and Robert are great! It's always been a good experience whenever I come to storage center.
Robert was super helpful and nice. He made the process super quick and easy. Rates were also reasonable.
Agent was friendly and helpful.
ROBERT was an incredibly helpful friendly and knowledgeable customer service rep. The facility was clean. The location and security gave me peace of mind that my stuff would be well taken care of.
Very good, professional personnel
Very satisfied. Liked how quick and easy it was to get a unit. Thought it’d be more of a hassle and it wasn’t.
It was very easy to review the different storage units to find one that meet my needs. The staff (Robert) was very helpful with us finding the right storage unit for us.
The welcome I received when I came in was unprecedented. The facility is the cleanest and most well maintained I have ever seen. The layout is intuitive and makes loading and unloading items much easier
Selecting & renting a unit was quick & easy. Originally, I wanted a more spacious unit, but with none available plus their sky high cost anyway, I'm happy with what I got.
Once again, Robert shines as the best customer service ambassador. Super helpful, gracious, and accommodating. This is pleasantly surprising in comparison to the grumpy and unhelpful storage unit managers I have encountered at other facilities. I should add that he is super efficient in all of the administrative details he handles during the renting process.
Great! Second time using facility. Helpful staff, good hours and clean location.
Very welcoming and very knowledgeable of all questions I had
Very clean simple and easy. Plus safe location.
E ele ve service , from Ismael
And in love the space .
Customer service is the best
Ismael was so kind and the facility is clean and convenient.
Ismael was very kind and took a lot of time explaining everything to me and showing me around.
Great experience. Ismael was so helpful and made our move in easy.
The staff, Ismael is very kind and informative. It made me comfortable to access the unit. I highly recommend this place. Thank you!
Excellent Service. Robert , Asst. Mgr.@ Montrose US Storage. Friendly, Professional and clearly explains U contract for renters. I have referred friends to this allocation. The storage spaces are immaculate and you feel SAFE AT THE FACILITY. 10+ ratings! Thank you US.
I am impressed with the professionalism of the staff and both the security and the cleanliness of the facility. Am highly satisfied with my decision to select your services.
Very welcoming and helpful with a great attitude and a smile
Wonderful customer service. Everything ran perfectly and paperlessly. Ismael, the manager, went out of his way to make the process a pleasant and stress-free experience. This is my third time using U.S Storage and they have earned my business for life. Thank you! Highly recommend to all.🌻😀❤️
Fantastic! The location has easy access, it’s incredibly clean and well organized, and Robert who helped us get set up was really wonderful too!
Amazing staff, very helpful and nice
I gotta say that it was a easy process. Robert was great. He covered everything, he was user-friendly and engaging.
Everyone was extremely helpful and friendly. This was our first time with US Storage and we have had a good experience thus far.
Easy signup for storage unit. Very convenient and close to my home. Great access.
My experience with your employees, Robert and Ismael, was very good. But, my experience with your corporate rules and policies was awful. Your corporation does not give your employees any ability or opportunity to fix problems or provide good customer service in instances of problems. They must email a corporate representative and wait, along with the customer, for a response, which can take days. The two employees I encountered were very nice and tried to be helpful, but when issues occurred out of their control all they could do was apologize and ask me to wait for a response from a corporate representative. On top of tying the hands of your frontline employees, you as a corporation do not want to interact with your own customers. It is impossible for a customer to speak with anyone in a position of power. I tried to call and speak with someone who may have some power to help me, but I was sent to a call center who then told me I would not be able to speak with anyone. They would take a message and contact the storage center and they would have to send an email regarding my issues. This is just so unacceptable and such poor customer service. Again, Robert and Ismael were great!
Was a very positive experience! Your employees have always been friendly, kind & helpful to us over the years we have been using your facility in Montrose. You facility there is clean & well lit. Thank you Robert & Staff!
Very helpful and appreciate the time I was given to look at different units. Very clean facility.
I was very happy with my service and the facility is very well kept and clean.
Quick and easy to set up storage unit. Robert was very helpful in showing us different units so we could decide which size best fit our needs.
Over all a great experience.
Great customer service by staff!
The workers are great and the facility is very clean. My only hesitation is that it is pretty pricey.
I want to call Rod and you have an employee name Robert, who is absolutely superb. Robert is knowledgeable, efficient, and extremely friendly. I didn’t think twice about renting a second storage unit from you based upon my years of experience with him. I see him constantly working to keep the facility, clean, and orderly. You can rent a storage unit from many different facilities, but I choose the Montrose facility because of the customer service offered by Robert.
Excellent experience, thank you for the service.
Excellent service. Robert is a perfect manager.
Very positive. Ismael was extremely helpful and accommodating when we needed to change to a smaller space. It was a smooth and problem free process.
Staff at site was helpful; it was clean and well lighted.
Most importantly, Ismael was so helpful on the phone the day before signing a contract. Then the next day when we arrived at the site to specifically choose the proper sized storage bin he was just excellent in helping us make the right choice.
Our experience was very positive. The service was efficient and friendly.
Professional, knowledge, patience.
It was great, only wish there was a chair to sit on while we processed all the paperwork.
Robert was very helpful, and the whole transfer from an upper to lower unit went very smoothly.
Great experience so far. Your staff is exceptionally helpful, & the facility is neat & clean.
A great place for my storage needs.
Awesome service and everyone loves the unit
Kind, informative, helpful.
Gabriel was super helpful and knowledgeable. Really appreciated his professionalism as well.
Good. Terms were understandable, expectations laid out. Good location.
So far things are going well. Do not have any complaints with anything or anyone I have dealt with. Everyone has been very nice and helpful.
Both managers have been very helpful and very friendly.
I wasn't all that pleased with having to return home to get the coupon from the local paper for the 50% for the first two months.
Great experience and the entire process was detailed, yet easy to get done
Very helpful
Honest
Showed integrity
Nice & clean facility
Manager Robert was very helpful, explained policies thoroughly and clearly. Unit was clean and pretty easy to get to, carts were available for moving items from truck. Location is very convenient.
Your manager is a nice guy. Very helpful. I don't like having to sign in but I guess it's needed when you don't have a key pad for entry. I don't like the fact that I can't come after hours and I have to wait until 8:00 on weekdays and 9:00 on weekends. that keeps me from getting an early start. I do like the facility in general.
Robert is an outstanding rep for your company in Montrose CA
Easy to get and easy to move in.
Excellent.good service.good staff. Courteous quick expert service
Robert was great! He's very professional, informative and pleasant.
Excellent customer service and great service all the time.
The associate on duty was cordial and acted professiinaly
Professional, friendly and receptive. always cordial and understanding of time constraints that are a part of everyday moving and storage situations.
Great -
Glad a unit on the ground floor was available. Staff helpful. Pricing appropriate for city location/convenience to this neighborhood. I would recommend.
Pretty good.....Large trash bins would be nice.
Friendly staff. Accessible facility. Very clean.
It was simple and easy.. Great service. Isreal was Awesome!!
The Montrose facility is clean, well-lighted and very convenient.
Great. Very friendly & helpful!! Thanks
Very friendly atmosprere and storage space excellent. Prices are reasonable.
great! professional, friendly and quick.
Fine .nice and clean. Easy to store.
Great and friendly service. Very clean and secure facility.
Top notch attention and experience. Mengjie showed and explained everything in detail. I am very pleased with this storage.
Very professional, friendly, and clean.
Ishmael and Robert are so sweet, pleasant and professional people. Just great people. Very nice to have experience with both workers at the Montrose location.
Easy to contract, easy access, friendly staff
The place is clean, safe and reliable. Good service. Although it took kinda long to do the paperwork, Robert postponed his lunch break to accommodate us, which i really appreciate!
Service and staff was excellent.
Very satisfied in every area.
Location appears to be clean and secure. So far the staff has been very helpful and professional. Very pleased.
Our experience with US Storage has been an excellent one. Friendly and professional staff members with clean and well maintained facility.
Convenient and clean Size was just right at a fair cost
Very friendly and clean just really like the set up and it felt more homelike than other storage places I checked out.
COOL...Ismael is awesome! From showing then storage space to paper works...everything went flawless.
Everyone was knowledgeable, friendly and helpful. The facility was always clean.
So far it has been a good experience so far. Thanks.
Ismael (and most of the staff that work there) are *always* tremendously helpful to me. I've been there *many* years, so I've seen the transition through several managers. I *do* not like that there are consistent rent raises, especially during this pandemic, but that is a corporate decision and value that I think needs to be addressed. People are experiencing severe financial problems right now, so I would suggest customers would appreciate a moratorium on your rates. The place is always clean and well-maintained. So far, I've felt safe there working on my space during the pandemic.
Very friendly and helpful staff
Very professional, yet friendly and knowledgeable.
Was a great experience. The staff member, I can’t remember his name, was friendly, funny and very informative. All aspects about renting a storage space was explained thoroughly and all questions were answered.
Great...only issue problem with elevator...wasn't working... it getting fixed
Excellent service.
Very clean and orderly facility
Fair pricing
You guys were very please t and easy to deal with even though my stay was very short Thank you!
Great Ismael and his wife are great
The premises are in good shape and that's a plus.
I did not like that I was forced to buy a company lock
and that I was forced to buy monthly insurance. Both
of those things should be my choice.
Excellent customer service from Robert. I shared that I had a large object that required a wider hallway and it was provided.
The facility is extremely clean.
The property manager was kind & helpful!
Great staff at your Montrose location. Our first contact was with Ismael Jauregui. He made us feel very welcome. A great guy to have on your team.
It was great. I gave a 5 star review on Yelp right away, Robert made everything easy, & he was very nice & professional & gave me a detailed explanation of the rules & regs. My family has been using your facility for many years.
Place is clean enough to eat off the floor Your man Robert is great
Excellent service and clean unit
The clerk was courteous; he answered questions; nothing has gone amiss.
Great but took a long time
It was great Robert was well informed, thorough, and patient. He presented my options and listened to what I needed.
It was great! The on-site manager, Robert was awesome! He was very knowledgeable about the facility, gave me a tour, explained the rental process and safety feature of the location and was very friendly and personable.
Very helpful staff, great prices.
10/10! It was already so stressful moving and they made it very easy and fast!
Good so far. good guy at desk
The man who was working the desk was wildly helpful and went above and beyond to make my experience wonderful. Thanks so much.
It was all good except how long it took for the paperwork to be processed. There's a lot of information that could have been filled out online ahead of time.
Didn't like the high administrative fee. Liked the accessibility
and the cleanliness of the building.
Excellent Customer Service!
Very pleasant and hassle free
I like the location. The service was great.
Everything has been fantastic! Perfect storage! Thank you!
I have only had two encounters so far both I was happy with my experience both times. Very professional & knowledgeable staff, well-kept facilities. I am really glad I found the Montrose location.
Although I haven't actually used your service yet, Janet has been very helpful in explaining everything.
The place is very clean and very well run Ismael the manager is very helpful an right on top of things I have had a good experience with this company
Excellent customer service on discovering my needs on sise needed and reasonable cost!
I am a long-time customer (probably a decade), and my experience with the staff there (Neil and Rene in the past, Alan, Mary, and certainly for a while now Ismael)....all have been fantastic. The facility is clean, safe, and the staff is always accommodating and courteous. I have been to other facilities. Please keep doing whatever you are doing and praising your staff. It makes a real difference.
Everything was handled professionally and collegially. Facility meets current needs, although had to do some personal rescheduling due to that recent annual meeting resulting in facility closure.
My experience was very positive. Rep. Ismael was very helpful, professional, and efficient.
Cleo was very helpful! Made my decision to rent with US Storage easy. She & Ismael we’re very friendly. The storage facility is extremely clean as well!
Great! Ismael was very professional.
Worked out well. A little confusing since the manager my husband spoke with wasn't there the day I came in with him and the manager he spoke with didn't leave any additional notes regarding our rental terms.
Ishmael was very knowledgeable, helpful & professional. He asked the right questions and helped me figure out the best space for our need. Ara
Very friendly and helpful. Easy process to get my storage unit. Thank you
Everyone was very nice and helpful and the site was clean and well maintained
Great Service Very Happy with representative
The manager was very friendly and helpful. Process of signing up was painless.
Great experience, property manager friendly, courteous and knowledgeable , the facility is clean and secure and very accessible. I love my new storage place.
Everyone is very friendly, professional and helpful!
I had a very good experience at your facility. Everyone who works there is very professional.
Great! Your representative, Robert was very helpful!
I must say, Ismael and Evelyn are top notch. They deserve a 2 weeks paid vacation. They assisyed me on every level. I am so happy with their dedication to their tenants. Bravo!
I am very pleased with this place.
Robert helped me find the right storage units. He was knowledgeable and had a great attitude. The facilities are clean and secure.
Robert was wonderful! So so helpful! Management is wonderful too! I will recommend this place to anyone I know looking for storage. Thank your fabulous team!
Honestly my favorite storage facility in every way from price to service A+
Courteous staff. Good Location
Ismael at the Montrose location was very helpful and friendly.
When I first visited the La Crescenta location to see the unit in person, Gabby and Cleo were very helpful. Cleo ended up finding the unit size I needed at Montrose location. At Montrose location, Ismael was again, very helpful and professional. I was honestly surprised to experience a consistent excellent customer service at these multiple locations.
Excellent experience with David Galan at the Montrose facility. Answered all my questions knowledgeably and spent the time I needed to see various units and make a rental decision. Paperwork was completed efficiently and with full explanation and disclosure.
Staff very pleasant and accommodating.
excellent customer service. love the place
Good service and clean locker area. The many price increases over the years finally got me to end my locker rental.
The process was very easy, being my first time getting a storage unit.
I am very satisfied I enjoyed the cleanliness of the storage area and its accessibility.
My storage unit was located on limited parking only and others whom parked
too close, it was very dificult to get to my merchandise and work in my inventoy. 90% of the time I wasted my time & gas. So I move out.
I especially liked Ismail's professionalism, kindness and his great customer service. He's always ready to help.
The place is always very clean. The only complaint was the very high amount late payment of $23 charged for being late on a payment for once but this is a company policy issue and has nothing to do with the good employees there.
Anyway thank you.
Staff was extremely helpful and accommodating.
I was very pleased with Ismael who knew I was shopping around and I was leaning towards another place. So he kept on trying to accommodate my needs until we found a common ground. It’s really because of his great customer service that I decided to choose this particular location and your business. He is very good at what he does.
Wonderful, quick service. Thank you!
Help was friendly and knowledgeable.
Greatest storage facility I've ever used and I've used quite a few different ones this is the way all storage companies should be clean safe affordable great staff awesome place
Overall facility was well kept up, and employees were helpful. This was actually the 2nd time I had a unit at US Storage. The only reason I no longer have a unit there is because I finally have space to put my things at home.
Fantastic facility is clean employees are extremely friendly and helpful
The staff are friendly and storage is clean.
Very helpful staff, and great service.
It was a very pleasant experience
Not happy about getting a phone call back after leaving several messages. Poor job on returning calls.
Everything was good. Price and Location was right for us.
Luis was very helpful and we found the perfect spot. My only concern is I have NOT received a copy of our contract.
Convenient easy service. No issues with facility. One area that I was not happy with was the digital signature contracting process. While convenient, it does not allow for a customer to read the contract prior to signing. I was obligated to use the "protection policy" program (and pay for it) without any discussion, notice or disclosure. Didn't feel great about that.
The US Storage in Montrose is excellent, staff and facility are top notch. I live in the neighborhood and it is nice to have a clean, well maintained facility so close.
Facility is clean and Mary is incredible! Love this place.
The attendant was incredibly knowledgeable and helpful to me. Before my movers started to unload into my space, she walked out with me and eyeballed my possessions -suggested a better fitting space for me, showed it to us and had the movers start moving in before we did the paperwork. This saved me a lot of time and also a lot of money. Thank you so much!
Very friendly, helpful and personable staff. The place was clean and very accessible
Profession and very helpful.
I have used US Storage before and this time Mary Hernandez was there. She was fantastic and attentive my needs to get storage. Processing the paperwork is effortless with the web based signatures and emailing receipts is very convenient. But it was not just the technology, having Mary there assisting and answering questions really made the experience pleasant. She is a real professional and a credit to your organization. Thank You.
Most helpful and pleasant to deal with
I had a great experience renting at this facility! Staff were friendly and facility is secure and clean.
Friendly and professional service, helpful, knowledgeable staff.
I like the security, cleanliness and overall ease of using the facility.
Im very happy and satisfied about the customer service esp by Ismael. He's very helpful, knowledgable and very nice person. I will definitely recommend US storage to family and friends
I have had the best experience thus far. Ishmael went out of his way to be very helpful, and stay after for my movers to finish their job. I would definitely recommend this storage.
Mary was very friendly and helpful on the phone as well as on move in day. It was a pleasant experience and I would recommend this facility to anyone looking for storage.
Everyone at the storage center is very friendly and very helpful.
Positive. Mary is kind and responsive.
The representative that was helping me was wonderful. Great customer service!
I switch storage units from an outdoor one a couple miles away to this one because of its clean Pleasant environment and it's friendly staff the staff has been very helpful have extremely nice and pleasant to interact with I now look forward to going to my storage unit.
The clerk was very helpful. The process of renting was easy.
Mary made it very easy for me and was very nice and friendly.clean facility and easy to get to.
Mary Hernandez was super helpful, patient and kind. Good explanations. The location has excellent lighting and is very clean. Access is easy with a great elevator and very good rolling carts to help you get stuff up the elevator. Even as a single woman going alone, I felt very comfortable at the location. Thanks!
I am very satisfied with us storage.y Mary has always been very helpful and courteous to me. as well with other clients who are there while I am there. thank you Carmen stark
Really good employees and customer service. Mary and Ishmael are great, helpful and courteous.
very helpful and pleasant
The experience was warm and welcome. Thanks so much!! We love the idea of supporting a local place and were rewarded! Mary was extremely helpful. I'd say we'd send anyone looking around town for storage your way. No doubt!! Also, the movers Mary recommend were top notch. Thanks again!
I am a returning customer and very satisfied with the Montrose location.
A great experience. Polite, professional, and very competent. Mary was excellent!! Also the facility was amazingly clean!
Just started renting a month ago, good so far.
The staff is very helpful and informative and acquiring a storage unit there was simple and easy.
This place is wonderful Mary is very professional she helped me with everything I need it