Very comforting. Place was clean. Andrea, the Assistant Manager who handled our storage confirmation is nice and friendly. She dealt with me and my son in a professional way explaining to us every aspect of the storage rent. She is A/Okay!
Good service, i love this place
Good customer service good location very clean very wide
Okay great service I like the
Location and the stuff very
Helpful & professional
This is my first time as I’ve seen your advertisement by bus for awhile. The place I’m at now said one thing then change the rules. I hope that my charges don’t go up so much that it’s not available to the people who need to store items because they don’t have a garage to store their items because they rent as most people do. Please be kind.
Miss information on storage. I could store a motorcycle and refund wasn’t issued for 30 days
Hello Christopher, thank you for leaving a review at our Los Angeles facility. We apologize for any confusion surrounding the storage options and the delay in your refund. We understand how frustrating this experience must have been, and we regret any miscommunication. We’d appreciate the opportunity to connect further to resolve your concerns. Please email us at
[email protected] with more details, and a manager will reach out to assist you.
Great service
Friendly
Knowledgeable
I guess it was OK. When I went in the girl asked me rudely what I needed. Then as I was waiting another girl walked in and helped 2 different customers before me. I guess it was half ass decent as far as customer service. I love your units. Very clean, easy to get to. Best storage I've seen.
I love your units
Hello Margaret, thank you for sharing your feedback at our Los Angeles facility. We're glad to hear you love the cleanliness and accessibility of our units. However, we apologize for the customer service experience you encountered. We strive to provide respectful and prompt service to all customers, and we would like to further connect. At your earliest convenience, please email us at
[email protected] with more information about your recent experience, and a manager will reach out to you.
Staff was rude. Never got a follow up call from Management.
Hello Jasmine, thank you for reviewing our Los Angeles facility. We apologize for the poor experience you had with our staff and the lack of follow-up from management. This is not the level of service we aim to provide, and we appreciate you bringing this to our attention. We would like to further connect. At your earliest convenience, please email us at
[email protected] with more information about your recent experience, and a manager will reach out to you.
The Girl who help me was Very knowledgeable and courteous, the facility is very clean.
Real good very nice and professional and very clean facility
It has been very good.
Your employees are very kind and helpful.
Love it but like to keep my storage price firm 🙃 thanks
It’s was a 10 at first. But with all the new clients leasing the property was not as clean. And some I think homeless cuz you could smell the people after they leave but not the staff fault.
Friendly service, clean facilities, easy access!
Very clean and professional staff, great place to store items especially since they offer AC
It feels good kno we ing my things are securely stored and I am able to access them when I need.
You did not mean my expectations it's overpriced my storage eent went up three times in less than 5 months
Great experience. Very thoughtful and professional.
Great customer service, easy access, clean facilities. Will definitely use storage again if needed.
Ricky Corrado is the best and very hel
pful.
It’s amazing n love it. But starting get pricey and just like the competition
As very pleasant employees were 👍 helpful and considerate best place in town
Great faciltiy - clean and secure. The sign-up and move-in was seamless.
very friendly & knowledgeable about the different size spaces.
Spanish Male at Valley Blvd location in Los Angeles California was very rude and condescending. He would not allow me to rent a second unit. He refused to refund the money I paid online for second unit that he refused to allow me sign lease for. He would hang up on me when I called several times about my refund
Very good place. Safe and clean
I have no complaints at all! Everything has gone perfectly fine since the first day I got the l storage and staff has been amazing!
I was happy with my experience until this month. My auto pay and account was altered without my authorization and I am now being charged a late fee. I requested to speak to a manager. I also sent an email regarding this issue, yet management has not responded. I still do not understand how my account was changed without my permission.
Had a great experience. Clean and great customer service. Recommend.
There very friendly and helpful whenever you need a cart etc it’s been a year that I’ve been with them and i full on recommend!! 😀
The worst ever, super poor customer service experience I ever had
So many issues since we joined, the constant shuffle of new management does not help. Doors are always broken, bathrooms are filthy. Priorities of the building are quite confusing
Staff rude and condescending. Staff refused to let me rent an additional unit
The customer service is always great. I like that there are multiple entrances based on where your unit is located.
I feel great that there’s amazing staff in the location and all us storages that are willing to help in any situation so the clients won’t loose their items in the storage unit and work with them something better in their budget. It’s always clean, safe and close by locations.
Insofar, things have been good.
Well, one issue I did care much for was being forced to buy a lock that I'll NEVER USE.
Thus us a huge scam, which in the future I'll file a complaint.
For the most part, it was wonderful before the change in management.
Good experience. Very expensive
Clean facilities and happy staff. I loved the temp controlled floors!
Well service was great, but the prices were a little too much for me.
Great customer service every time. Clean, Convenient AND EASY TO ACCESS. HAPPYNI MADE THIS CHOICE.
Amazing.kind people and a secured facility
They took care of my things well! I felt that my things were safe and well kept! Would 100% recommend!!
The hours of self-help to enter their great your office hours are also good for business purposes thank you
The two spaces are fine, I’m not happy about the rent increase, I found the reason “high demand” to be angering. Charge more for available spaces, don’t increase rent for occupied spaces!
I would never come here again they took my money and said I didn’t make a payment when I sent them documents and proof showing I made a payment but it didn’t come up in their systems but I sent them bank statements and the receipt from when making a payment is still no my property was put into lien and sold I would not recommend coming to this establishment they treated me like nothing and when they said they’ll offer me a payment plan they never called don’t go here
The Staff Is Professional with Exceptional Customer Service
Always greeting with. Smile,
And it’s so clean there, just Amazing, I will recommend to everyone
Your friendly staff makes all the difference.
Very clean and nice employees
I am always pleased by the professionalism of the staff
My experience with u.s. storage is very professional.the people are kind, and lively. They are very helpful and I like them, period.
A very good company.
Friendly staff workable hours the units are secured so it's everything that I needed
Robin and Paul are top customer service and always go extra mile exceed my expectations.
Your staff at the Valley road are very helpful
Great staff. Helped when needed
Great management service and facility... the people running the place are great 👍🏾
Clean, personal staff friendly
It is great. Friendly customer service and always eager to help when needed. They also offer competitive fees. Being a new facility is does matter a lot.
Thank you.
Very comfortable and very welcomed also very confident that my storge would be very safe
Great customer service
Very helpful and professional
My experience was a very good one especially when Robyn assisted me with my rental. Her customer service was exceptional
Very pleasant experience. Paul was a great rep.
Very satisfied with the information that I was given I was able to check around on my neighborhood all the storage and it turned out to be you know only the lowest price but also best in the cleanest location for that I'm definitely happy with it thank you