staff is great but they need help. when they are working with someone in the storage area they need to close the office. sometimes for a long time. there should ALWAYS be two people working.
Hello Kelly, thank you for your feedback at our Los Angeles facility. We’re pleased to hear that you find our staff great, and we appreciate your suggestion about staffing. We strive to provide a smooth experience and are always looking for ways to improve. Thank you for bringing this to our attention.
Good friendly and helpful people, however the hours are someone restrictive and not conducive to anything other than 8 to 5 work.
Helpful staff; clean facility which seems to be built with higher quality materials than Public Storage. Appreciate the pricing compared to PS as well!
Professional and friendly service at an affordable price. Used the online promotions for the best deal. I moved in 2 weeks ago and I’m still liking my experience.
I recently used the services of US Storage, and my experience was exceptional, especially thanks to Julio. From the very beginning, he demonstrated a high level of professionalism, attention to detail, and a genuine desire to help. He thoroughly explained all the terms, answered all my questions promptly, and made the entire process smooth and transparent.
Thanks to his approach, I felt confident at every step.
If you need someone who truly cares about customers, make sure to reach out to Julio - he is a true professional!
This company is defrauding customers. Units are advertised at one price, but this company nearly doubles the contractually agreed upon price within 1-2 months of move in. This is totally deceptive advertising. Furthermore, US storage centers sends invoices (without advance notice or warning) with excess fees and penalties, weeks after a payment is made, demanding even more money. It’s like extortion. This company is setting itself up to be sued.
The experience exceeded my expectations thanks to Maggie. She answered all of my questions and concerns and made my move a smooth process. This was huge for me as moving is a stressful event and Maggie helped me stress less with her expertise, professionalism and eagerness to help. I am very happy.
The service was good! The people working there were helpful and friendly to me !
Staff was very friendly and helpful. Pricing was fair and reasonable. Facilities were clean and safe. We used US Storage Centers for a short term rental, and we were pleased that we chose them. We would recommend them to others and plan to use them again.
Clean and nice, with rollup door. A bit expensive, but i was in a hurry.
Great service but hours of accessibility could be improved
Julio is great and you should double his pay but half the time I go I have to wait for someone so I can get a key to use a cart. I should ALWAYS have availablity to a cart. I’ll be changing companies soon because of this.
It was quite frustrating to begin with. Although I had my confirmation to reserve a unit the computers did not show this in the system. Also the process was not smooth since the computer system or WiFi would keep dropping out not to mention the person helping me out was very new and unfamiliar with the process.
Very curtious, helpful, great customer service
I’m always greeted with a smile. Friendly staff and clean facility.
Si far so good Maggie has been very helpful and friendly. It’s clean. I feel safe enough. Having to leave ID to get a cart is slightly inconvienient but not the end of the world
From the ease of booking online to meeting and being greeted by Maggie and the manager made everything amazing. I was facing homelessness and needed to pack my things quick. Came by often and had no problems accessing my storage. The hours can sometimes be tight as work may not allow me time to access when the hours offer it. Other than that everything was amazing and again Maggie (the new hire) was fantastic. Friendly, knowledgeable or willing to get the right answers, patient and all around great human!
Great staff. Safe facility
My experience with US Storage has been excellent!
Mr. Julio Matus, the Property Manager, has been very professional, courteous, and knowledgeable about your business.
Congratulations for the great customer service!
Great all offiice staff. Computer system not good
Your facility is one of the nicest facilities I've been to. I called and reserved a unit from your website at Braddock. The sales person advised me to purchase it before seeing it, I explained that I wasn't 100% sure that I needed it right away, that I wouldn't know until the following day. She reassured me that if I didn't need it the following day my credit card would immediately be reimbursed. As it turns out the following day I learned I don't need the unit until May so I called to cancel it. A sales person said he would look me up and call me back but never did, so after waiting for his call for a while I went to the Braddock facility to cancel. I was then told that they can't reimburse my credit card and I would get a check in the mail within 30 to 60 days.
I am hoping to get the check before May as I really do like the Marina Del Rey facility and had planned to get a unit there.
I am 100% satisfied with the services that I received from Marc. He is courteous, patient, professional, funny and helped me to understand the process. This was my first time opening a storage account and Marc was very patient as he explained the process and the expectations to me. Marc made me feel comfortable with what I had to accomplish. This facility was not the closest facility to my home, but it was the cleanest with the best staff. Thank you for having a great company.
Sincerely,
Teresa A. Pitts, CEO
T.A.P. Into The Possibilities
Judith was amazing, accommodating, and a pleasure to work with.
The facility is nice, clean, and beautiful for a storage facility!
I’m glad I end up in this awesome storage facility!!! Very clean,easy access and super friendly staff !!!
Julio and Alexander were wonderful! They were more than helpful.
Great customer service, great staff
Julio and Alexander were very helpful!
The whole transition was smooth.
Your company is well represented by those two!
Every aspect of U S Storage is handled with respect for the customer and professional without being rigid. Thank you for lessioning the chaos of moving!
Everything went smoothly.
Rental agent Jasmin is excellent and went above and beyond to make my moving experience less stressful. Hope you reward and promote her and also hire more people like Jasmin.
I don’t want my name posted publicly. But feel free to contact me by email for any further comments. Yes by email.
It was excellent . Yazmin did an outstanding service in helping me with my storage needs . Thank you again .
The level of care I get from y’all has been excellent. I am very pleased with your service and recognization of my service for our country is an added benefit as well
This is my first time renting a storage but the experience was great .
Christina was very patient and answered all my questions .
Clear, kind and organized onboarding from Alexander.
Unprofessional staff without a care in world and have no idea to great customer service
Your team was amazing! Jasmine and Alexander were so helpful and person able. I would highly recommend your facilities to family friends and business partners.
Thank you for your service.
- Lisa & Matt
I had an excellent experience with Demetria and Jasmin! Great selection!
Great - Jasmine is amazing and very well informed. She treats her customers like friends and understands the hospitality business.
Very good! The service from the property manager and employees is above and beyond!
I had the pleasure of meeting Alexande and he made our experience very comfortable. We were pressed for time he made everything go smoothly and quickly. Your units are affordable, so we were able to fit our items in your unit comfortably. Thank you for affordable units that people like me can afford.
Great experience . The front desk was amazing and I left feeling that my belongings were safe.
It was a good and helpful experience, thank you!
All good. Friendly personnel
It was and always is a good experience from those that work in the facility to the actual facility itself. Very happy with US Storage MDR location! :)
Alexander was the nicest guy and I can’t remember the ladies name but Alex helped me the most. I like the people.
I have used your storage space before…
Back in the late 90’s… I like the walk-in and happy to be back.
The most professional team assisted us in securing our storage unit.
Alex was a joy and so was his manager. They were meticulous in explaining the many options and included the insurance information too. We left feeling very confident our content is in good hands.
It was a pleasure to do business with them.
Excellent. I rented from Kansas City for my daughter at college. All went well
Insubordinate girl on the phone. Not returning a phone call regarding pro rate left for manager over a week.
Extremely high prices and limited entry hours. Not climate controlled and saw a water damage incident and when I asked what it was from, I was told it wasn’t on my side so I had no right to concern myself.
Our movers delivered most of our belongings at 9:00am on Sunday March 26 so they would be sure to be done before your early close time at 4:45. There was know one there to open the office. We waited and made numerous phone calls with no help. After 1 1/2 hours the movers went back to my house in Calabasas, an hour drive to finish their work. I had to pay them double travel time. I expect a refund for that. By the way, there was another customer there who told us the same thing happened the week before.
The experience was easy and pleasant.
Great! Very Helpful -- process was long but I was happy with the end result
Allan was great. Despite your computer software or IT problems. Allan was able to complete our rental purchase. He was very professional, patient, knowledgeable, friendly and added great value to your company!
The young man who helped us was very pleasant and helpful.
It was very good.
Allen was helpful and made renting our new unit very easy.
I would recommend this facility to my friends.
Always great people . Easy to dral with.
I had a great experience signing up with US Storage Centers. The deal I got was fantastic. I was able to get more space for less than what I was paying for my previous unit along with greater access. When I reserved a space online, Walter called me and set up a time for me to see my unit. When I arrived, Walter walked me through the facility and told me everything I needed to know about moving in. He was so hospitable and knowledgeable. Also, I wanted to give a shout-out to Juan for assisting me on my actual move-in day.
The staff is professional and friendly. I know I can always count on them.
It was great! Highly recommend!
Very efficient, professional and pleasant.
Great
Everyone was really nice and the unit is very easy to get to
Terrific attention, make me feel very happy the way Mr. Julio gave help.
I received excellent service from Julio almost immediately after I reserved a unit and he was in the office when I dropped by. I have been to other storage places where nobody was around to assist. He explained everything to me and had me ready to move in storage the same day.
Very bad service, very little information and would like to file a complaint. The hours were not clear when I signed up online and is too limited. had to leave your officed to find another space that I never used and was never reimbursed which is unacceptable, I will never ever do business with US Storage again. If at leas I was reimbursed and treated with more respected then yes,
Julio, at Us Storage gives outstanding customer service in person and over the phone just a really nice man with a big heart!!!!! Thank You
JULIO and his are always great and super helpful. Been happy with their service for many years.
Walter in Marina Del Rey made the process stress free. He was very helpful, polite, thorough and patient.
The most pleasant, easy -going experience. Made it so easy and stress free. Highly recommend. You were recommended to me, based on a great experience. You all did not disappoint. Only there a week so far
An excellent experience.
Staff was welcoming and friendly.
The facility is spotlessly clean.
My experience was amazing, the staff was very professional and friendly and it’s was easy within minutes my transaction was complete I will refer this place to everyone who needs storage. Thank you for being so helpful.
It was a positive experience, facility was much nicer and clean xompared to surrounding ones. Staff was very friendly amd helpful.
It was a smooth and harmless transaction changing 2 small storage units into one big one. Only thing is the price is a little hefty. Employees are great people and easy to work with.
Staff members are very nice.
I wish somebody is available at all times.
Super clean and love how they explain everything.
Great facility. Friendly and helpful staff.
Walter did amazing and was able to show us units til we found the one that was right for us. Thank you Walter.
Very good service with Julio who assisted me. Had an awkward situation and it was handled with professionalism. The premises have been kept clean and dust free. I've had this unit for over ten years.
Over the years, Julio and Walter have been very helpful which has made each experience of, not only moving into a unit, but also moving between units, much less stressful. The units and the surrounding halls are kept spotlessly clean and well lit which also makes one feel safe.
It was excellent
The only HUGE NEGATIVE compared to Public Storage is your hours of access to the facility are WAY TO STINGY
how about extending them from 8:00am to 8:pm? As a courtesy to your tenants.
An additional hour and 45 minutes more would make SUCH A Difference!! A win, win for All
Consider that Public Storage gives me access from 6:00am to 9:00pm
My experience was great! The manager Julio Matus was extremely kind and welcoming, helpful, knowledge, and professional. I have not had a more pleasant encounter at any business in quite some time. You should clone him or at the very least recognize the value that he brings to your company in a way that he would appreciate.
I never fill out any surveys but felt compelled to do this because of the level of service and the experience being that exceptional. Thank you Julio!
Always nice and pleasant! Very helpful and really seem to enjoy their job!
The customer service was great.
Very efficient process, very nice units.
Easy to book, clean facility, easy access, friendly staff.
it was geat! richard was super nice and answered all my questions. thanks!
Friendly and helpful staff and clean organized facility. Highly recommend.
My experience was exceptional, Emily was fantastic
It was a painless, quick, and easy process with place. The girl who helped me was super nice and went out of their way to make sure it was the right place for me. Thank you!!
Bryan
Amazing place!! Richard was spectacular in getting me set up and ready to go. Would recommend to anyone. Great service and location
Great service all around. Thank you for making the process so easy. Will refer people to you.
Love this storage facility. Great service, management and super clean facilities.
I have recommended them to all of my real estate clients and friends, and will continue to do so.
Nice and easy experience phone staff are very nice and have lots patience. Location is very cozy.
Organized with great customer service. Richard was very helpful.
Julio & Emily's presentation of the facilities was some of the best CS I've seen!!
Positive:
Because of Richard's friendly, helpful and professional service, I did not search any further to compare other facilities.
It was really easy and everyone was super helpful. Thank you.
Fantastic service! Julio was fabulous. The center was clean and safe and all supplies were available for purchase; a one stop shop!
Love the customer service. Fast, efficient and friendly. Will return to do business with many times over.
Very Helpful and stress free.
Great service, very clean facility. A bit pricey.
Very positive. The staff was nice and knowledgeable. I feel like my stuff will be safe stored at US storage
Fabulous—Richard & Julio have been exceptional to work with. From their knowledge on renting the unit to their personalities I would highly recommend this storage facility to anyone in the area.
Happy with experience , management, the unit, accessibility, and materials avialable.
Nice facility clean organized
Like it lots .
Julio is good to work with
My wife even like it and feels comfortable if she has to go there alone !
Very high standard she has !
The facility is clean, and well lit.
Very disappointed facility was closed for entire day without warning or notice on gate,, due to COVID. Unfortunately, we had a truck full for move in day. HUGE hassle. Had to cancel contract.
Julio was incredibly good at his job. A great sense of humor combined with explaining the rules made the experience delightful. Will definitely suggest US Storage to friends.
I was put at ease dealing with US Storage. The experience was really good overall! The facility is clean and the assistance is very kind and professional. This company is a cut above other storage places in the area.
Employees are very nice especially Julio. He was very helpful and made the process easy.
Everything was great! Julio was kind and helpful, proper COVID precautions were taken so I felt safe, and the unit itself is clean and exactly as advertised.
The price is also great. Would recommend to anyone!
My experience was truly reassuring. The manager and his co-worker were both excellent in explaining the process. Friendly and welcoming.
The facility is is extremely clean, looks new.
A very positive experience overall.
Richard & Julio were very helpful.
Always a pleasure to deal with the people at US Storage. My rental was arranged quickly and efficiently. We now have 6 spaces at this very clean and convenient location.
Very professional experience. Friendly, informative. Would recommend for sure !
So far so good! It was easy and the unit is the perfect size
Very nice clean storage units friendly workers they answered all my questions I needed and help me pick out a perfect storage for me thank u US storage centers you guys are the best ❤️❤️
excellent - Julio was went out of his way to be helpful and the facility clean and secure.
Satisfied, safe and super quick!
Had a great contactless experience with Richard. He was super friendly and helpful.
Great! Everything went smoothly.
Superb.
I’d actually booked storage at ez storage across the street.
They were so bad , I cancelled them and on the off chance got storage with you. Great customer service goes along way. Ez storage lost a customer that is paying $500 a month for storage and they didn’t even care
So far so good. The staff is excellent. Extremely professional and very helpful. The storage facility feels and looks like Fort Knox. The storage rental fees are fair and reasonable.
Felix is a master of customer service, the best customer service perhaps I have experienced. He really cared that our needs were met, and in difficult pandemic times it is amazing the facility continues to serve people's needs as our lives are getting disrupted.
I told him he doesn't 'just work at US Storage", he works at a 'safe harbor' in troubled times and his service makes a huge difference to many people in a time of stress.
I was very impressed with the safety precautions being taken as well and facility is spotless. So many storage centers are actually frightening they are so sketchy.
Yours is an impressively run professional place. Hats off, I have already recommended you and find your prices fair as well.
THank you, La Dell Weinbach
This is our second stay with you and its been excellent.
Great! Very helpful and accommodating, always able to answer my questions and concerns and help me find exactly the storage spaces I need for my business!!
It was strange doing business through a mail slot but it got accomplished.
I would suggest that a dumpster be available for trash/box disposal.
Excellent service and clean, well organized and isolated facilities. Also, given the current situation with shelter in place due to COVID19 they are very professional maintaining all the social distance requirements while keeping their good customer service. Thanks Julio
US Storage has the best staff and customer service. The facility is very clean and comfortable. I would recommend this facility to anyone!
Great fantastic customer service. Clean and well-taken care for facility. Fabulous and easy ramp access and MANY parcel carts provided!!
My transaction was done outside talking face to face through the glass window by phone my experience was good it was a bit awkward with the way we conduct business but I understand due to the virus this place is super cautious than all the other business that are open please just put some chairs outside to sit while waiting for all the office transaction to be done I sat in my car and waited for a call when finish over the facility is clean and well lit I will recommend it for sure
Julio understood my predicament, made renting easy, and provided recommendations for storage space.
I had a great experience. Everyone was kind and I was able to get all of my things in smoothly.
Very good, been customer before.
It was great! Julio is very personable and helpful and gave me a great deal for the months that I need to rent the storage unit.
Rented an additional unit last week and I was so impressed with the help that Felix offered me. I stopped in the next day to fill out the application and Richard did an amazing job helping me with that as well.
They both were so kind and professional. The storage facility is immaculate, safe and secure. I would not rent from anyone else and have been a happy customer there for many years.
Felix helped me find the perfect unit close to my other unit ! I had cAlled before and he remembered me , my questions and why he told me was exactly what happened !
Personnel are all pleasant and a pleasure to work with. But the sign-up process was frustrating and not smooth. We had to re-sign our lease agreement three times because of system problems. And each time we were told the signed lease would be emailed to us but wasn't. Finally Julio was kind enough to print for us a hard copy.
Julio and Felix always hook us up and the friendly service is exceptional!!
Really great customer service here!
Good - but disappointed that your customer service quote me one price and when I go to the store to get that storage unit - it was not at that price and was told your customer service call center made an error. That is not cool. Also called your call center and they told me the storage center would be open until 9PM on Christmas Eve...wrong again they closed at 2PM. You need to get your stores and your call center on the same page. Please.
It was wonderful! I would definitely use the storage space again in the future as well!
Experience was over the top dealt with a gentleman by the name of Julio who was very professional and always answered our questions truthfully great experience
Felix and Julio are both the best at customer service. They were very attentive, thorough and extremely pleasant to work with. Facility is clean and very secure.
Rates are cheaper than most.
Very clean facility and staff was great! Very knowledgeable, helpful and friendly.
Awesome! Really Julio was what made the experience top notch. I also loved that the facility is super clean too!
Amazing and helpful team!
Very positive and professional
Great job by Felix and Julio
Pleasant experience
Felix was one of the best people I’ve ever dealt with. Fast, thorough, easy, courteous, friendly, professional, and a great attitude. If every employee was half as good, the world would be far better and easier. This guy is gold. He needs a training position for any new hire. Do not let this employee go.
Fantastic service and friendly staff. Very happy with my choice to use US Storage
This is a great facility and the staff make it even better. From the phone call to moving in everything was a breeze, the staff were polite, the facility was clean, and everything was very accessible and easy to navigate. Julio and Ehime are extremely friendly and really made my experience pleasant, thank you to the staff for being so awesome and helpful!
I recently moved my storage unit from another company to a US Storage Center, and have so far been very happy with my experience. I did my research and in the end the US Storage Center staff, clean and secure premises and location sold me!
excellent place, safe, clean, kindness, just one detail the prices are somewhat high, I am sure that if they were more accessible they would have many more good comments like mine.
Such a smooth transaction and both people I worked with were great. (Felix on phone, can’t remember name of man that processed my rental).
Julio was great . thanks!
The service at the center was wonderful, even though there were some initial glitches on the day we wanted to use the facility. Julio was very kind and helped us with all the details of the storage facility.
This is my second time I got an storege with you, I’m so happy to find a place with the exelent services,
As a returning customer, my experience was very easy and smooth. Facility was very clean and Julio, the manager, was a great! He was very professional and helpful! Thank you!
I was helped by Ehime and he was absolutely fantastic. I had no concerns about renting a unit from US Storage because of his service. Great customer service, professional, informative, and I will be sure to recommend this facility to family and friends because of him.
Easy process. Staff was courteous. Ability to access unit could be improved.
Always great dealing with the staff. Premises always safe and clean. Would recommend without hesitation
The facility is very clean which is important to me. Great value for the money. The manager Julio is awesome!
Used it before. Very clean. And Julio the Mgr. Is the Greatest
Great experience, secure facilities, ease of on-boarding, and friendly/knowledgeable management
Great service, clean facility. A bit more pricey than other places.
Beautiful, safe, quiet and clean facility. Thank you!
Amazing! Julio is so kind and helpful!
Great staff. Easy registration. Clean and protected.
Very happy with the enrollment and move in. Super smooth and we look forward to storing our property moving forward.
Excellent service, professional and friendly.
Thank you for everything. The move in went so smooth. They were fast and efficient with the paperwork. Super nice guys!
As always, excellent and friendly service
Great, very friendly and helpful
I felt good about the experience. The staff was friendly, knowledgeable and efficient. The facility was clean, organized and met my storage needs. I would eagerly recommend US Storage Centers to others.
The staff is super friendly and knowledgeable. And the facility is very well-maintained.
Representative was friendly, courteous and very organized. Facility was clean, secure and inviting.
I reserved a unit online (I live in Phoenix, AZ). The process was quite easy, and Francisco was friendly and professional when I met him to finalize the lease. I chose this facility because the reviews were better than the nearby facilities. I can see why.
I received great personal service.
It was very easy and Julio was extremely helpful.
Always a pleasure! Anthony is a great addition to your staff. I appreciate all you do for your customers.
Clean, professional, polite.
They were very helpful. I feel good about storing here.
Clean, good space, temperature controlled and helpful, speedy, effective staff. Thank YOU!
It was fine, but an awful lot of paperwork
Good service from first call through rental experience!
from my YELP review 9/22/18:
I'm a new user of US Storage Centers at the Braddock location. I have had the most positive experience from my first contact with the office staff -- a big shout out to Julio, Francisco and Ehime -- professional, patient and helpful to a first-time storage user. Francisco set up options for me to consider as I wasn't exactly sure how much space I needed. He showed me two options and reserved both spaces for me for a week to give me time to make a decision. I came in a week later and Ehime assisted me with the final arrangements for my new storage unit. I couldn't have been more pleased with the customer service experience I received -- from selecting a storage space that was even better than the two that were on hold for me to a tumbler lock to secure the space to clean bathrooms! Additionally, I have received several follow up calls and assistance from Jim ... not only to welcome me to the US Storage Centers but also to ensure I was pleased with everything! The facility is clean, well-maintained, well-lit, and safe. I'd give more than 5 stars if this were possible! Thank you to Team US Storage Centers.
Great Location!
Great People!
Thanks for the Help with setting up my Unit!
I was very happy with my experience and felt that all my needs were anticipated and taken care of.
Julio was great in helping me find an appropriate unit at a price I could afford. The place is always clean and a spare hand cart has always been available every time I dropped off a load. Julio and the rest of the staff are always friendly and helpful when I drop off a new load for storage. Excellent experience.
Had great experience. Third time I’ve used that his facility.
As always great. I love the customer service, the cleanliness of the pace.
The manager and everyone that works there are always courteous and ready to help.
What a great place!!!!!
Great customer service, clean organized secure and very professional .
Francisco was great and super helpful! would recommend this storage unit to friends and family
I took a look at this facility earlier this week. Francisco showed me around. Nice, helpful guy, Nice, clean, organized place. Signed up the next day with Jocelyn; she was subbing at this site that day. Another very nice and helpful person! Moved in yesterday, and hit a snag right away, turns out the space I rented was too big. But guess what! Not a problem. Francisco solved this for me in a matter of minutes, found a smaller unit, transferred everything over. My movers got everything into the unit. Smooth sailing. Great experience with this company. Good vibe from all the people. Manager and assistant manager were both there yesterday, and they obviously have a great working relationship. I really get a much better feel here than I ever did at my previous storage facility. Thanks for your help, everybody!
This is my second time here, and years later the place is still exceptionally clean. Even more important, the staff and the service they provide are still exceptionally good. I saved my old lock, but in its old age it had gotten somewhat sticky, and Julio was nice enough to oil it for me, gratis. Jocelyn was very helpful with all the paperwork, especially with it being all electronic now, heh. Thanks a lot to you both! I am glad to be back.
Great staff, nice facility and location. It's my second time renting a unit there, they will always be my first choice.
Feel good about the entire process. Was super easy and quick to get everything set up
Great people, friendly service!
I enjoyed the few years of having a storage with US Storage. The customer service was excellent and I never had to worry about my belongings. If I require a storage unit in the future I certainly know where I go back to.... US Storage in Culver City for sure!!
Glad to receive a unit close to the elevator.
Very nice people and facility.
The young man (sorry forgot his name) that helped us was great.
I do not know if the containers been picked up.
It was superb. The facility and wmployees are genuinely nice and very informative. Awesome people and I look forward to this being my future facility. A+
Staff was incredibly helpful, the facility is well maintained and its been a pleasant rental experience.
you rase rent too much and too often
Great! Solid customer service, clean facilities, helpful staff.
I loved everything about US Storage. The security, the cleanliness, the music in the hallways, the staff, all was great. The only issue was the price. It is much more expensive than other facilities. I will miss US Storage but will love the $300 I'm going to save by going to another facility.
Manager was friendly helpful and waited for me to arrive before he went to lunch
Super service
Friendly staff and great service. The space is always clean and accessible when we needed to go.
Facility is very clean easy to get into and very friendly. If I need a storage again, I will use them again.
It's a great clean, climate controlled facility. The staff are super nice and it's in a safe neighborhood.
It was great. Francisco was very helpful and pleasant. The facility was clean and bright. I also appreciated the music.
Great experience all around!
Fast friendly informative efficient customer experience.
As a 3rd time customer I will definitely be back a 4th time
Thanks to s great staff
only drawback was the location was difficult. Francisco was great to work with and the facility was clean and secure.
I have only been a customer for a few days. The act of renting the space was easy Julio was very professional and helpful.
I left a different storage company because of all the thefts taking place there. I didn't want my children's games to be in jeopardy. Once at US Storage, I knew it was a safer environment, but I also realized that this facility was a million times better in customer service. Thanks to Julio and Francisco, I'd describe US Storage as the Rolls Royce of storage companies. Julio was just as amazing as his YELP reviews describe. That's what initially drew me. And once I sat down with him, I appreciated his professionalism, thoughtfulness and solution-minded recommendations for my storage needs. While at the facility, Francisco was also wonderful/helpful. The happy customers I see and speak with, the cleanliness of the facility, and the way it operates so smoothly is a testament to how well this facility is run. Great management. Great storage facility. Can't speak highly enough about my experience!
Everyone was very nice and accommodating. They were very thorough in making understand the space and facilities and how they operate.
My belongings were safe and secure when I came to move them out. I never had a problem with the unit. The place was closed without notice on Columbus Day, and I couldn't get into my unit. I was not happy with that. The bathrooms and grounds are VERY clean. I never saw any homeless people lingering around the property, which was nice. The staff is nice and polite. However, they really press you to leave a positive review every time you visit your unit. I would have stayed with them if their price was not so high. Otherwise, I really liked this storage facility and would recommend to others if you can afford it.
The facility was clean. I felt that my items were secure. The staff was very helpful and friendly.
All my families there and they believe in your storage so i felt good about moving in to.
Great storage place. Definitely the cleanest, most secure, most convenient, and easiest storage facility I checked out. The prices are a little higher than others, but when you get a discount they're not bad at all. Definitely worth the price.
Couldn’t be better. Francisco was a great help and stayed late to help me out.
Francisco was outstanding. He helped me find exactly what I needed under pressured circumstances. Thanks again!
I needed storage nearby and there are MANY self storage facilities within a mile of me. Looking at Yelp, I chose US because of the many great reviews. I’ve been in many facilities and this has to be the cleanest one.
Very very good! Forgot the gentlemen name that helped me. I think it was Joe. Super nice and friendly! My third time coming here. Love your services and your product, super clean and very easy to get to!
Very good. Everyone was very professional and helpful.
Amazing customer service! I always felt taken care of and had all questions answered, also extremely affordable! Will be recommending to all friends and family!
Pretty good overall, but the large rate increase after only 5 months was a bit much!!!A $28 increase is above and beyond it's a 25% increase- way too much and after 5 months- c'mon guys play fair....no sure I would recommend you based on your surprise increases. That's mainly why I terminated my rental
Very clean and convienient
Nice , a little pricey for the amount of square footage compared to the competition.
Great customer service. I think the person's name was Fernandez? Was working on October 16 early in the day. THANKS!
I am very happy and satisfied with the customer service that Julio, Francisco and Jim gave me! Very friendly and professional! The facility is clean, well lit and aired, easy access and feels very safe!
Francisco went above and beyond to make sure that we were taken care of and found a solution to our problem. He was amazing and I would recommend this storage facility to ALL!
It was a great. Facility is clean and well-maintained personnel are friendly and informative.
Excellent - very easy to move stuff in and sign paperwork
Friendly and informative onsite manager. Clean premises, including front office, storage unit, and hallways.
All went well. Everybody pitched in to make the storage effortless, both in and out. Thank you.
The whole experience was great! This is the second time I have rented a unit from this location!
Julio the manager and his staff are very helpful and friendly! The place is super clean! I would not go anywhere else. Awesome experience every time! Highly recommend this location!
Organised ,professional,clean and honest service given to us . We were assisted by 'Marta' ,the brains and beauty of the company ,who guided our delivery men on to an easy ramp, to deliver our boxes .
We were so stressed out from moving, it was so great to receive the care and direction from this company . With alarmed units and the care we were given ,i wouldn't bother checking the rates of anywhere else .you can trust these guys .
Experience was very great. Great customer service from Julio and Martha. After my previous experience from another storage company, I am very satisfied and happy with US STORAGE. The facility is well maintained and clean, elevators and carts make it easy to store your item. Thank you Julio and Martha.
Registering for a storage unit was pleasant and easy. The staff are very helpful and accommodating. Having had a storage unit here before, after moving back to the area I opened another, since my experience renting here in the past was great. Storage units are clean and easy to access, the location is nice and the staff are friendly. An overall wonderful experience.
Staff was very friendly and helpful. Premise was very clean and easy to navigate.
Lovely staff clean professional and reliable!
Happy experience!
Highly recommend!
Money well spent, but don't store junk pls get rid of it
Let go... make room for the new!
Randy was fantastic. Great customer service. He wasn't a robot. He answered all of my questions. I will recommend to all of my friends.
It was amazing! What a difference between you guys and Public Storage! Marta was soooo helpful. The paper work was easy, the space is light and roomy and we'll lit. You've got a great staff and a beautiful facility! Thank you! Marta rocks!
The experience was simple and straight forward. Marta did a great job explaining everything, showing me the unit and making the transaction simple, which I think speaks volumes about your hiring and training practices. Marta represented your company ably and professionally. Thank you.
Marta was amazing, she offered superb customer service! The entire team at The Del Ray center were wonderful and so accommodating!!!
Everyone was kind and polite,that is important to me. The the lockers are clean and secure. Very good.
Looking to rent a small unit and was assisted by Julio and new employee Marta. Julio answered all my questions and concerns and all while showing Marta the ropes. Clean premises and unit was shown to me before I said the rental agreement. Overall an excellent experience.
Julio made sure I got the price I locked in on the web. The computer had changed the price on accident but Julio made sure I was happy.
Easy going, professional, clean facility and helpful staff. No complaints!
This is about my 8th rental as this location. I fell well supported and the staff is helpful and friendly. My only comment is the sign up takes too long for a repeat renter!
Julio was very nice and informative.
It is a very reliable and professional company. I have used US Storage Centers for the past 8 years. It has been a pleasant experience.