I had a wonderful experience renting my unit. Christina was very helpful and informative. Harold was amazing and provided great customer service! Overall very satisfied with todays customer service
Christine was very helpful and thorough with the registration and also friendly.
Christina is very nice very helpful. Very kind explains very well and would highly suggest budget.
Staff was very helpful, understanding and patient... Thank you for quick sevice..Will be back again
Well, my day was going totally wrong! I had to be out of my home, U-Haul did not have my reserved truck, while I was searching for a truck my car died, I was paying $110. Per hour for two men who hadn’t done anything. I finally got to the storage lot and Christina magically made everything better!
You guys and Christina made my life whole again… I Love Budget and Christina!
Thank You from the bottom of my heart!
Felt great and friendly and welcoming, especially with Cristina
Very friendly and helpful
Awesome. I was pleasantly surprised on how knowledgeable and kind the staff was. Thank you
I had a great experience here. Staff is so knowledgeable, friendly, professional. I definitely would use you guys again..
This is by far the best experience I’ve ever had with a storage company. Christine was very courteous, knowledgeable and helpful in walking me through the process.. I would recommend Budget Self Storage to anyone who’s looking for a reasonable and safe place to store your goods..
Ed Daniels
So far, my experience with your storage company has been satisfactory. There have been mo problems and we are happy to do business with you.
I give it a 10. The answer for number 1 wouldn't take.
I was beyond pleased with my experience, from the moment I entered the office until I signed the agreement. The facility is clean and secure, and I feel safe having my belongings there. The manager, Christina went above and beyond to listen to my needs and go over my options with me. She helped me get the perfect unit, and didn't try to push me into a bigger, more expensive one. She is a great asset to the facility. I will definitely go back for any future storage needs.
Your Manager Christina is a Great Asset to your Company, she is very knowledgeable and Extremely Helpful in getting me Setup in a Unit. I'm a 73 year old Navy Veteran with an Electronics Engineer Company and I wish I had Employee's as Great As Christina!!! You need to pay her more before I Steal her away from YOU !!
GARY
Very clean, a most pleasant and friendly staff. Fast and professional. Overall I would have to say A very fine place!
Wonderful I loved the friendly manager she went out of here way to help me .I'm very happy ty.im in lancaster ca.
Staff very friendly. Units are very clean and the prices are very reasonable.
OMG!! YOU GUYS ARE SO AMAZING!! I WOULD RECOMMEND ANY BODY TO YOU GUYS.
IM GLAD I CHOOSE YOU GUYS
The staff are friendly and very kind. They are understanding. Pricing is also very reasonable.
Very kind and knowledgeable clerk,she was fantastic.!!!
I got what I needed with no problems
Great clean place nice staff
they were great ! Made my decision easy in picking a storage place. and they were very welcoming.
Wonderful Christina and precious, thank you for them.
Very friendly and helpful, great costumer service
Very polite, would always come back
Renting a storage unit at Budget Storage was quick and easy. Christina the manager is amazing she is friendly, helpful and goes above and beyond for her customers. She made sure our storage was adequate size before we proceeded and made sure we had everything we needed. Great experience great pricing highly recommend
I feel Fantastic I Appreciate The Service I received and I’m glad I chose your company, Thank you for taking care of Me
From reserving a place on the web site, to the follow up call by Precious and then the late check in with Christina, it was all such a pleasant experience. Christina the new manager there was absolutely awesome! Very personable and never made me feel that I was bothering her despite arriving a little before closing hours. I feel like she’s a friend now!! Knew her stuff and made the entire process exceedingly painless. Place is well lit and clean. I feel confident knowing my items will be stored safely and securely!
Christina is very good and a friend for life , this is David Storms , and budget storage is no. 1 ☝️👏😎😋
I believe Christina was very kind and helpful to our needs. Great experience.
Precious was very helpful and friendly. She was very informative and I was able to make the right decisions in size of storage we needed.
Very professional and helpful. I do appreciate the quality customer service and the timely response
Fine. But, it would be great if you would leave the bathroom unlocked because I got a bad bladder.
I'm sorry, but it was quite awful, because the day I signed up to report for placing my items, no one was there. I believe the person on duty left the grounds and was not available to me to remove the lock during regular working hours.
Great customer service.. she is the greatest
I had a very good and helpful experience. The representative was very patient and informative. The representative made my day a lot easier for me. It has been will over 17 years sine I have needed to rent storage space.
We appreciate you for allowing us to rent out a storage your greatly appreciated thank you
This was the second time utilizing budget storage. I'm not sure if your under new owners or if ...Wella ways im just going to say that Precious,the young lady that helped me was more than just an employee. She was very humble,kind and non judgemental. She is an awesome asset to your business. As well as her manager or co worker who helped her when her computer system shut down intermittently.
I am grateful for your business and employees
I feel very Happy to keep my belongings safe with Budget storage. Each employee are very kind and knowledgeable asking you questions because they want to do the right thing for each and every person. I am So happy budgets that self-storage Lancaster 10th Street West and Avenue l is where I chose to keep my stuff safe thank you budget.
Professional and I was helped to make sure I had the proper size for my needs.
Asking my opinion before I've even formed one repeatedly isn't a good look. I can answer in a year. Right now, I know nothing other than that they exist and that I do business with them. Everyone smiles when you pay them so idk what to say.
Very satisfied. Diane was very helpful with our rental needs. She explained the process very well.
Diane was thorough in explaining the rules and she was accommodating to my special requests.
My experience was incredible and easy as 1, 2, 3. The service was terrific. The lady in the office was extremely professional and sweet as pie.
Thank you
My experience was wonderful as well as helpful from the staff. She helped me to become a new tenant there at the storage facility as well as told me about some perks that I could take it vantage of. I did also donate to the juvenile cancer fund as well.
Diane was great and was a tremendous help. She is very professional and explained everything to me. Very happy with my decision to choose budget
Awesome the manager is great at her job and I will receive your store
Right from the beginning Diane helped with every aspect of the experience. She is amazing and I love her attitude.
Great ,Diana was Awesome!!!
Diana, was so nice and made my experience so smooth. Diana and Vee were very professional and they were attentive to my needs. So, helpful renting a storage.
Very professional and knowledgeable and very courteous
VEE was so helpful. She made us feel comfortable dealing with an uncomfortable situation. THANK YOU VEE.
Great. Both ladies in the Lancaster location are excellent. They took care of my situation with great professionalism. A pleasure.
It was a great experience, Diane was very helpful, and very nice to me.
I like the kindness of the employees here. I tell all that need storage to start storing their things here , where I trust my things to be safe in my storage unit.
Great customer service!! Always very helpful. Facility is clean. Staff has Great communication.
Diane was amazing. She made me feel comfortable in the size storage I got.
Diane was absolutely wonderful. So professional helpful knowledgeable about everything I needed. I am so pleased with your company and how you run things. Diane made me very comfortable it felt like home. Thank you Lori Mae
Great customer service and good communication
Was very comfortable, thanks
It was a fast and courteous process, extremely pleasant , the on site manager was very helpful answered all our questions. Thank you
The online experience seemed a little brittle; signing up online did not seem to work well when my device suffered a network outage. However, signing up through Alex, the on-site representative, was a breeze. Alex carefully and easily explained the process for renting, including insurance coverage requirements, lock purchase charges, day-to-day operations and procedures for ending a lease. I’m very glad Alex was my primary point of contact with Budget Self Storage in Lancaster and look forward to his assistance again when the time comes.
I felt great speacial thanks to Alli she made my day easier and better for the most part u guys have an amazing storages
The young lady was nice and friendly she made sure I was purchasing the correct storage space she explained all the rules my movers found my space convenient to get to we were in and out thanks again
Very good, the young man was happy polite kind and knowledgeable
Felt great Alex is a great employee
EXCELLENT👋👋👋
WILL DEFINITELY USE BUDGET SELF STORAGE WHEN NEEDED
GREAT CUSTOMER SERVICE 100% APPROVAL
Ally was very quick and efficient. I would recommend this business.
Pretty good. I received excellent service on the phone. I deal with Allie at the location, she has been extremely helpful and very knowledgeable in her job and for the property.
It was absolutely phenomenal! Honest employees, helpful beyond belief. They definitely Exceeded my expectations 100%
Good costumers service, help us get the right storage unit we needed.
Great customer service, I just didn't like the extra cost for insurance. They definitely should mention that when I initially called. Other than that the gentleman was very helpful.
Thank you
Helpful. Personable. Honest.
Vary professional great service thank you for all your help
I really appreciate everything
So far I have been treated very nice, I would always rent from budget I trust them
Very nice, Aly was very pleasant and had a great sense of humor.
Young lady was very helpful
It has beem great all around.
It was a fantastic experience
Easy to navigate. No confusing instructions. Clear and straightforward.. love it..
Great customer service.
Willie was very helpful and accommodating.
Overall experience was very good. Antonio showed us several options and helped us choose the right unit for our needs. Antonio was very helpful through the whole process, I would highly recommend Budget for storage units.
Antonio was great, he walked me through the process with ease. I moved in yesterday with no problem. Thanks Antonio and
Budget Self Storage.
It was wonderful! The staff made it quick and easy! We highly recommend this facility
Very happy
They are very nice
Great experience she was very friendly
Good polite and professional staff.
Very friendly and welcoming
Excellent customer service
Juan and Stephanie at the Lancaster store on 10th St., West very very helpful and personable and professional. I was impressed!!!
Was very easy to obtain storage unit. Handled everything on line, met with representative day I moved my items into storage. Stored and left.
The employee did a great job helping us work through the process of getting a storage unit.
very helpful and nice 2 important qualities that I look for
Good customer service, and friendly, and patient, Answer all my questions.
Worker made our contract paper real easy and fast. Storage is in a close distance. And it’s well maintained.
Had a very good experience so far.
We had a very positive experience
It was very professional and I really recommend your company!
It was great .the customer service was on point and the guy that helped me was very polite
Excellent customer service, front reception very knowledgeable and courteous, kind, friendly. Loved the experience!!
Very professional good customer service
The office staff were really nice and that counts when you need to store your items in a hurry.
Very helpful staff. Juan did fantastic in answering all my questions about making sure my property is secure.
It was fine. Quick and friendly.
It was great. From reservation to automated monthly payment.
All units are fairly priced.
Good, Juan was very helpful and you are at a suitable location.
I was able to rent a unit at half price for 2 months. This is 2nd time I rented from Budget. I feel good that I could have a safe place for my things.
It was great. Juan is A very professional young man, he’s very warm and he’s patient .
It was very good, in fact, excellent! He could slow down a bit while going thru the process...maybe, other than that, really great and friendly. I already felt like home there. :))
Everyone that works for the Lancaster location is INCREDIBLE. They went above and beyond to help me in every which way. Can’t thank them enough. Hands down best storage.
I would recommend budget self storage
Very good customer service
I was very pleased and have already recommended you guys to more then a few of my friends and family members and I’m in hopes of them choosing to actually decide to go with using you your storage units bcuz I know I myself am very pleased with you guys. Thank you so very much
Friendly and helpful. Very accommodating and great customer service. I would gladly recommend you.
It was good I look young lady who's helping me it was very helpful and a lot of questions I had and a lot of things that I need to know
The guy that helped me was very professional and had great customer service skills. He was fast and efficient with helping me get the storage I needed. I really appreciated him for that.
Thank you,
Gennine Blunt
The staff always goes above and beyond.
I had a great experience checking in. Customer Service was great.
Experience was great. Very professional. I would highly recommend this place of business
Juan was a consonant professional throughout the process.great communication skills.
Juan and Aly are very informative and friendly! I had a very easy time with them both. I recommend Budget self storage for anyone who has need. The first 2 months were half off, I felt good and rented with them! Ken P
Excellent service by Juan.
Customer service is amazing here
I really like your staff aly and Juan . They both definitely make my experience awesome and easy. Both Aly and Juan are very helpful with anything regarding our unit. I enjoy there humor and easy going personalities
Good experience. Good customer service.
Your staff that signed me up was helpful and friendly. Helped me find storage that actually fit all of our stuff.
Staff are friendly all around. They provide me with useful tips on how to prepare for moving in my stuff. Overall, I had an excellent experience, all I have to look forward to is how my stuff fared with the weather changes whilst I’m away.
If anyone is looking for a no frills storage, this is the place. Just what we were looking for. Thanks
Very friendly and helpful with questions to know about the storage spaces.
Thank you 😊
Convenient, fast, and friendly service. Very accommodating unit location. Same day service excellent.
I was highly satisfied the service represenative that helped me was professional courteous fast quick and prompt..
Very quick, efficient and friendly. Showed me a couple different units so i could choose what would work best for me
I felt good dealing with Juan he has a great personality. And really good customer service. I will recommend to my friends.
Staff was helpful and friendly
Nice staff friendly and made sure we didn’t have questions
thank you for being nice and helping with all of our answers.
The guy who work there was very very helpful I appreciate him very much.
The staff was very helpful and friendly. Storage area was clean and even though building is in the dessert it was not too hot, unlike some other storage facilities in the area.
Knowledgeable and friendly! Great experience! Made it easy. Would recommend to anyone.
Very helpful and friendly environment. Have two storage units now.
Great customer service! Very friendly and helpful!
Very good quick found what I was looking for as far as size and the price right on the money what I was looking for
My experience was great. Vincent explained everything to me. He got me what i needed, in less than 15 minutes. I have happy to have found Budget storage.
Staff was really helpful and understanding with our needs. Thank you
The service was helpful quick and easy. They also had a cart to help move our stuff in. Thank you
Very friendly and helpful. He was quick to help us out and just by hearing what we were putting in the storage he was able to give us a perfect size storage.
Nice customer service. Nice units.
Staff was very helpful and professional. Some confusion with the unit I booked online but the staff helped me find another unit that was both cheaper and better suited my needs.
The customer service representative was very helpful and worked hard to satisfy all our requirements. Highly recommended.
Super easy to get set up- best customer service I had trying to get a unit. I went to three other companies first- 2 no one was around and the 3rd was working on something on his computer and I got tired of waiting. Best pricing and service all around.
Vincent was as accommodating as he could be under the circumstances, but I resent that my original agreement with the same company at a location 1 mile down the road was NOT met since they were closed on Sunday despite the fact that I have an Email to them stating my move in date would be Sunday, October 7 between 1:30-2:30 PM!!!! This cost me an additional $150/hour in mover's time!
I want my original agreement met which is:
$170.50/month with the first FOUR months promotional price of $135.00 per month met.
The price I'm paying now will cost me an additonal $1,976.00/year and I cannot afford that since I'm a Senior Ctizen living on a very Fixed Income!
This place rocks
The employers Vincent and Juan rock!
Great place imho
Mark R
Your associate was curtious, thorough and informative.
very please with information provided to me prior to lease of storage space
No problems, no hassles and very reliable. I will recommended to family and friends.
Great very helpful and friendly. Answered all our questions. Loved the customer service.
First of all I had called on the phone and thought I was talking to the person at the storage facility. I come over to the facility and find out I spoke to someone at a call center that is very deceptive and I did not like that at all about this company!Somebody should be telling you that over the phone!The girl at the facility was lovely,wonderful & helpful I highly recommend this location.
HAVIJG HAD HORRIFIC SELF STORAGE EXPERIENCE IN THE RECENT PAST
EVERYTHING FROM VERMIN
BOXES STOLEN STOLEN
CROOKED PROPERTY MANAGER
AND I REALLY COULD GO ON
JUAN IS GENUINE AND REALLY UNDERSTANDS CUSTOMER SERVICE
CAN HE POSSIBLY BE CLONED?
HIS PARENTS REALLY RAISED HIM TO PERFECTION
Do not let first impressions push you away. They were very professional and when the one size was to small they helped us find another right away. The until was clean and easy to access as well.
Courteous speedy efficient customer service. Cant go wrong going here.
It's a good experience. The staff is knowledgeable and helpful. All my questions were answered.
We have 8 storage units with the lancaster company and the staff is great Juan and Teresa are the best always willing to lead a helping hand.
Very straight forward signup, fast and efficient thanks to Juan. Not the best prices but comparable and fair.
Great experience moving in. The manager Juan was very professional and got me checked in super fast.
Juan is great, the whole process of getting a unit was quick and painless. He knows what he is doing
staff is great!!!! its the company thats the problem a good portion of people are trying to save their property and perhaps having a difficult time already and at the rate you raise prices its ridiculous
I should have written a review a while ago. I apologize! This company is terrific. The customer service is top notch, and they go out of their way to make their customers feel welcome, and satisfied. Juan and Theresa are great customer service representatives, and the company should be proud of them! Prices were reasonable and fair, and the grounds look well kept. I am glad I found this storage, too bad I did not a long time ago. I would have saved myself some headaches!
The staff was very helpful, Juan was very professional and polite he even offered me water. Juan helped me get just the right size unit for what I needed. Very happy with Budget self storage 😀
The staff there are very professional ,helpful and kind,thank u guys!!!
I didn't get a reminder on my first month payment and it's the 3rd of the month. It's a new bill. Hopefully I get a break on late fee.
Good place to storage.. friendly staff..
Nice and verry we'll info outstanding completed satisfied with this place I would definitely recommend
The guy attending is great, polite, all the information accurate, he show us the units willingly and fast, we love the service; place is clean, prices fair. We loved everything.
The manager was very professional and helpful. He did his best to find me the type of unit i was looking for. I'm very satisfied so far.
I love it here the unit has adequate space and was very clean and the man of the hour Juan was very professional,helpful and nice,thank u
The staff was very nice, helpful & courteous.
The folks at Budget Self Storage in Lancaster are the best! They went above and beyond for me, helping me to get situated in a short amount of time at a good price. Highly recommend!!
Very nice young lady who helped me in my time of need thank you guys she should get a raise.
This is our 2nd time and if need be would use again . Clean , convenient, pleasant. And helpful .
This was my first time using a Storage unit and the staff was very helpful and professional. I would definitely recomend Budget Storage to anyone that needs a storage unit.
They are fast friendly and very knowledgeable and very helpful in helping me pick the right size storage and also loaned me equipment to help men’s able unload quickly
I employee was super nice and helpful. He went over all the rules and informed me when my payment was due. Thank you
Very friendly and helpful
Very comfortable and the guy who helped us was very helpful and answered all of our questions and very thorough. All in all was a very very good experience
good people that work there
Juan was very helpful and had great customer service made my experience memorable great prices
Great good customer service
VERY FRIENDLY .. HELP ME BEST STORAGE TO FIND MATCH MY NEEDS .. GOOD PRICE
Very easy and quick. The man that helped us was very friendly and very helpful u should keep him around
Great unit for the price. Staff is wonderful.
The staff in the Lancaster facility was amazing! Very friendly and explained everything in understandable terms.
The facility was very clean, and the staff went out of their way to be helpful. They even delivered ice cold bottled water to my moving crew!
Good job Budget! I will recommend your facility to all that are in need of storage units!
Great offers on price..service awesome!
Juan has very good customer service he knew exactly what i need it, well maner and very polite... great person great location..
Juan was and is a very nice. Gentleman. He explained everything we needed to know and very informative.
I was very happy great customer sevice the guy that was helping me was very nice.
The experience was fast and pleasant
It was great customer service real fast didn't take much time at all would highly recommend
great, thank you. Great service, friendly and easy move in.
My brother had also rented here with no problems.
Great experience! The staff was very friendly and knowledgeable as well as helpful. I was given a tour of the facility, a choice of sizes and all the information I needed to get my storage started. Great experience so far!
Very helpful and gave me a good deal on the unit that other storage facility's charged a lot more for also convenient location and hours
So far it has been good, convenient, and welcoming. Juan was very helpful. Thanks
Very nice customer services
It's was great as it usually is. Treated like a VIP
The young man was very patience and thorough with me when signing up Yes he is definitely a peoples person which is hard to find these days
They have fantastic service. The facility is clean, safe, and convenient.
Juan was excellent in his delivery of the storage space and all of the most important aspects of our being storage tenants at Budget Self Storage. We received perfect service and each a bottle of cold water while we worked to pack our storage space. Thanks so much!
The attendent you had working was great i feel i couldnt got any better servise then i did that day i will tell anyone i can about your store thankyou
Very nice and helpful staff
Juan the manager was very nice and helped me a lot
Excellent ....Juan I think that's his name is amazing and nice ,handsome 😍
Alejandro did a great job of giving me all the information I'd need to know. Was very helpful,polite,friendly
Juan is super friendly and I very accommodating to my needs
Everyone was friendly and professional. This is the third time I've stored things with your company. Rates are reasonable and units are clean.
I super like the friendly and awesome customer service that I received so far! I am very happy with my experience so far!
Juan & Alejando were Very professional, informative & friendly.
Great!! I feel my business was wanted. I was treated with the utmost kindness and respect. Help was their anytime I needed it. Most of all He didn't try to sell me space or anything els I didn't need!! Recommend very highly. Also I feel my stuff is safe there from people or mice!!
Gwen Creese
So far it's been great, close to where I needed it and the price is great for these first 2 months!
Thank you, Alejandro was very professional and amazing and I was glad that they had a unit available for me.
We were treated very well
I absolutely loved the service here. The two gentlemen were very nice and energetic and they made sure my experience was safe and comfortable. The storage space is very clean and easily accessible. I would recommend this location as a first choice to ANYONE. Thank you, Budget team.
Very good customers service and friendly!
Very good customer service 👍🏿
Everyone was very kind and helpful
The best service ever. I felt really great after leaving.
GREAT, FAIR AND EFFICIENT!!