Staff is friendly, prices are reasonable, and the units are spacious. I'm just hoping that if or when the rates get raised, that the won't be exorbitant. Other than that, I am pleased
We parked our camper van here. Easy to get in an out. Super friendly staff!! This is open air parking which is part of why it’s a good deal.
Fast good price and convenient
Very easy to get a storage, great customer service. Nice and friendly. Very clean place.
When I arrived at the Lancaster facility with our trailer and the tow truck, there was no one there to meet us. A sign said the person who worked there was out for at least 1.5 hours for lunch. I made a call to the main office and insisted they contact the Lancaster manager to demand they return to the office to open up the gate for us. This was done, but a lot of time was wasted.
When the manager returned, they told me they didn't have keys to several of the gates and that we would have to "try" to move the trailer into place using areas obviously not meant for this purpose. I was very surprised the manager didn't have keys to open up gates obviously intended to accommodate trailers and trucks.
All in all a pretty negative experience.
Muy contenta, la señorita es muy amable y los precios son muy razonables, lo recomiendo 100%
Comfortable and easy experience
Good! Kari is great, very helpful in assisting with promos and answering questions. Storage unit is nice and clean.
My experience was great. I was not rushed and all my questions were answered. So far I haven't had any problems.
My overall experience at Small-town storage in Lancas was amazing. Keri was friendly, professional, and very helpful throughout the whole process. She went above and beyond to accommodate to my needs in providing all detailed information that I needed. I am grateful to have found a storage at a reasonable price on short notice. Thanks again Keri. You are amazing.
My experience was fantastic. Stephanie was amazing. I explained to her what I needed and she provided some of the best customer service I have ever experienced.
The ladies at the front desk are so nice and helpful. They made me feel comfortable leasing from their facility.
Your representative has always been helpful, knowledgeable, understanding, professional and very nice. She has been reliable and trustworthy like the perfect business partner.
Very friendly and an excellent service. Definitely will recommend
I am very grossed out and upset that I found mouse droppings on my belongings! I was not informed of the infestation.
Muy buen lugar, y Muy amable la Manager.
I have great experience with us storage center in Lancaster I really appreciate all you help me in the process thank you
My experience was pleasant started with, offered up me a beverage on a warm day she very knowledgeable help me with all information that I needed answered all my questions that I had finishing up by giving me a business card in options on how to pay Yes I would recommend Kari Villegas to a friend absolutely
No comment Horrible experience
Keri, the on site manager is Awesome... can say enough about how they run this place...
Very nice and friendly show me what other options I have
The people who helped us out, were very, very welcoming, and gave us a very welcoming tour and were very knowledgeable. I can’t say nothing bad we felt very welcomed as mentioned before, and comforted, leaving our belongings here felt like we were leaving it and safe hands to say the least. The maintenance is well-kept. The place is small, but well hidden gem. It was a great find and we’re glad we found it.
The costumer service was great no complaints about the employees.
My only concern is , I’m not even a month old renting this storage unit and it looks like the building has a mice issue, and is it very concerning. I went to pick up some of my stuff and drops on my camping gear, some brand new.
I left my two of kids car seats there and within overnight, I found drops on them too! It is very disappointed and disgusting! They did move me to a smaller unit for the mean time but it is still concerning and not fair, bc now I don’t have a safe place to keep my stuff, and I think that unit might be infested too. Please check on this property…
Very friendly and respectful and very understanding
Great facility, clean units and grounds , awesome staff.
Overall, excellent customer service. I was able to move in all my belongings with ease. This is very important because moving is already so stressful. I would definitely recommend this storage facility to my friends and family.
I have been with them for years and they have always been there for us when we needed them
Simply awesome and professional
I feel very comfortable and happy Kari is a beautiful person and helpful,
Thank you so much.
Excellent service is very helpful
It was great so far... She explained everything to me and helped me!
Storage facility is clean and organized...
Very satisfied with the representative who helped me amazing
On the phone and in the office, I received excellent customer service!
I was very happy with the service that Carrie provided, she was very helpful and accommodating with my situation.
Very nice people.
But I had a bit of a problem, no one got back to me.
It was great very helpful
Good experience. Great staff!
The service was excellent. My questions were answered without making feel dumb for asking them. Great prices super affordable. The storage areas themselves were up to par and clean and ready to go. Overall it was definitely worth the money. I would rent from them again in the near future 😄
Signing up to get a storage unit was quick and easy at this location. The unit was clean and the staff was helpful and informative. My one complaint would be that the security of the locks/latches used and my unit did not seem to be very good. The screw and bolts were visible and would be able to be undone to get the lock off the door. That is my only concern.
The service was very good cleo and her husband were very helpful and kind.
