Thank you for the great service
Great , people where polite and helpful . Storage area was clean and well kept .
Outstanding job Ms Robin!!
Your professionalism and customer service was impeccable. You were prompt, knowledgeable and friendly. You made me feel welcome and safe and secure with my belongings at your storage facility. I will highly recommend your company. Thank you for helping me in my time of need.
I paid for a unit on Sunday and today is Tuesday and I still have no access due to the office being closef.
Hello Sean, we apologize for the inconvenience you're experiencing with accessing your unit. We understand how frustrating it must be to have this delay, and we appreciate your patience. We would like to further connect. At your earliest convenience, please email us at
[email protected] with more information about your recent experience, and a manager will reach out to you.
I was really happy with Robin and the way she worked with me . I plan on staying with u.s. storage . 😀
So bad
Hello Jose, thank you for sharing your feedback at our Hemet facility. We apologize for the negative experience you had with our customer service. We strive to provide a positive experience for all customers, and we regret that we fell short in your case. We would like to further connect; at your earliest convenience, please email us at
[email protected] with more information about your recent experience and a manager will reach out to you.
Very nice people working there. It was quick and very easy. Great prices too. 👍🏼
Robin is a lifesaver to your company you should make sure she remains and give her a raise she certainly gives you guys 100% plus
Office, staff was very friendly and helpful, although not easy to reach by phone. I'm assuming that's because they're out on the grounds intermittently. There were issues at the beginning with wrong info being entered onto my statement, but that seems to have been resolved. National call center seem to less informed of what each individual location has got on their records.
Friendly and accommodating.
Phone and in person assistance is very good each individual was pleasant to easy to talk to
Nice and friendly manager. Robin is easy to deal with. Wish your rates were a bit lower. Thank you.
Muy contenta con ustedes sí bolberia a ocupar algo dia otro storage otraves ustedes. Gracias
Robin is the best. She'll go above and beyond for her customers.
I couldn’t even use the storage because when it was time to move in, on a Tuesday, no one was there to remove the lock. Not only did I lose time I lost a lot of money because I also used movers who sat and waited additional hours only for no one to come. I waited about 2 hours and still no one came and I was calling back to back. Apparently someone became sick and closed the storage without notice and there were no backups. I had to search for another storage company and pay a higher rate to use them and now my monthly rate is higher than using your storage all because of your own fault. I did receive a refund but the experience was horrible. Instead of paying $400 for my movers, I paid $895.
Very helpful. Will recommend to friends. Robin is very professional at her job
Not all rules apply to everyone.
I like the way Robin runs her business. She has good communication. And I feel at ease kkk no owing my things are safe if you forget to lock up the always ride around to make sure everything is secure. 2 thumbs up.
Great! I wish I could have continued with them, but ran out of money.
From what I've have seen in the people I have talked to it is great friendly kind willing to help
Very comfortable. The staff is very friendly and knowledgeable. The space is good.
Awesome feeling I have no complaint.
Robin..mgr..is very helpful to answer questions and give information for My Needs regarding storage.. Very thankful for her being the manager at this Hemet location
Very friendly and helpful in finding the right space needed.
I'm not really satisfied due to multiple reasons
Customer service is excellent. Robin is a great manager. The only thing is their special is too short and they do not do price match which is the reason I gave 6 rating. Customer service rating is 10. Prices and specials is 6. They are very firm with pricing like it is etched in stone. It bothered me.
We was treated very well when we came in opened up the storage everything went well the only thing is I asked to be put on direct deposit but that did not happen so I will walk in and see if we can get that set up again or you can call me thank you
So far it's been very good in every way polite attentive staff clean grounds and office and restrooms clean I had difficulty getting my gate code to work the first two times going there,but shortly after that it worked just fine. So thank you US storage.
I had an awesome experience with the new manager she was very sweet ,and very professional and very caring to my need and when I needed help my storage was jammed they fixed my issue the price was right and I will definitely do business with your company if I am in need of a storage again in the future Thank you
The staff are friendly, easy to access the gate going to my storage, the surrounding are all clean, very accessible from the gate to inside the premises. The manager Robin a smiling face, she’s very nice to me and saw me perspiring a lot & my friend, she offered us a water, a friendly gesture that I like from her. Even though you go there at night, it’s a safety place…keep up the good work to everyone…
I liked the representative that was courteous and informative about any questions that I had and she was very friendly . Made me think she was glad to have me as a customer. Very neighborly
I received the best customer service from the staff at the State st facility in Hemet, Ca. They are fast ,friendly reasonable and the ice cold water with the air conditioned office were amazing as well ;D
I am satisfied with my storage unit and the overall experience has been great so far.
So far, it's been a good experience. Very nice people working there and always ready to help.
I like the people who work there very friendly. When I first started out with you guys also I like the time frame you can go into your unit that is great.
Very good business.. and I feel my things are safe there.
Us storage center in Lancaster location is really nice property clean security and Katy,. FROM THE FRONT OFFICEISAGOOD PERSON GREAT SERVICE HELP ME IN ALL I NEED
It was comfortable and Robin is Amazing..she is very helpful.. I will recommend US Storage to my friends and others who are looking for storage space..
Couldn't ask for anything better. By far the best storage. Customer service and support and knowledge and respectful for any and every customer!!!!! Yours sincerely Christopher Lee Trevino Sr...
Robin and Steven are amazing and very welcoming and have great customer service. I love everything about the storage as well.
I'm sorry but I can't remember lady who ck me in but she was very nice and helpful
We had a lot of motorcycle gear stolen out of our storage unit and we never got reimbursed for all our new motorcycle gear I have tried several times to reach out to u but u will not return my calls so I will not be recommending us storage to anyone I am very dissatisfied with this company I will be contacting my attorney I also have a Police report on this matter .
Very easy and smooth setup. Clean and tidy. Easy to access and great location for us. I could benefit on the use of a remote entry fob.
I really appreciated Steven’s guidance and reassurance that our belongings are safe.
The staff are very kind and thoughtful of their customers. And very responsible.
My experience with us storage was the worst I couldn't get into the storage and its taking more than 2 months to get a refund the manager tells me they're going to process my refund and then I never hear from them and the whole time they're still sending me a bill although I never even moved in
Love the people working their u guys rock their always on point and treated me excellent thanks guys..
Great! We have used US Storage in the past and our experience then is as good as today
Hello, the place is ok. No one is really on site. My gate code hasn’t been actives since I got my unit and I haven’t been able to have someone issue me a new one. Every time I go to the storage no one is there. It’s frustrating. The area is clean but the people who have storages there and what they store seem a bit sketchy. I would t feel safe going there alone.
Bien porque estan disponible todos los dias y ws muy seguro
Excellent service 👍 I would recommend it to friends and family members
I was told that I get half off cost this month but paid in full.
Great! very helpful at a much needed moment👍 Thank You
It was great. Fast and easy no complications at all.
Always so clean very well kept. The employees are very helpful and friendly.
I felt like a real person with need of a safe space for my belongings for me and my family to have caring people who knows what are essentials of my day to day personals are safe and secure. Thank you u.s. storage
It is a good price. However the weather stripping on the units are crumbling on the doors and therefore will not prevent the dirt from entering in the units. Not at all happy about that. I have already asked if this all be replaced and I was told yes. Also the units still only have stickers with a marker to label the units number. Small things that are important that have been left unfinished or fixed for 2 months now. The staff I have met so far is very nice.
Feel really good about my experience very friendly great hours easy access
Very friendly and helpful assisting with size I needed.
I have had nothing but great experience with US Storage!! They help you receive the best storage for your price range and what’s needed . Also , they have very great hours and daily access to your storage
Me justa por que me atienden en español y son amables
The management of the storage yard is your biggest asset, that is my number one reason for moving my storage to the Hemet US Storage
I was very pleased with the whole atmosphere. Chris was very friendly answered all my crazy questions and when I left I knew my stuff would be safe and secure.
My experience with us storage is always wonderful I recommend this establishment. Good reasonable prices as well.
Very convenient location, lots of storage available, nice staff. Will use them again in the future.
Really good staff. Very accommodating.
No problems friendly staff
I like US Storage. Anytime I need a storage I go to them. That customer service is excellent!
You guys have been very understandable. I have cancer and the America Cancer society foundation is going to pay my bill as i had so many to pay as my mother in law passed away
I've used this location for the last 30 years Folks are always nice and pleasant, and the Truck is always ready
Staff was very helpful and extremely friendly.. prices a bit high but I guess everything is now days. Blessings to all
I’ve been very pleased with my experience. Although the storage is less expansive they have not skimped on cleanliness or customer service. Very happy with US Storage Centers.
Muy contento del sus atenciones
Excellent! Friendly and courteous staff. Easy access location.
The manager of the complex is very nice and helpful and treated my family and I very well
They are very courteous and professional and always helpful
The customer service is outstanding. Chris is a great help though this difficult time for me. Is is always friendly and helpful. The only negative thing I can say is that there's always some kind of construction being done and the workers are always in the way.
I have had a good experience with you. Chris is a great manager. Very helpful .
Enjoyed the total experiences
The whole process was so simple when getting my storage set up. I bought my unit online and went in to the office and the gentleman who helped me was so kind and generous. Every time I stop in he is a friendly face who always waves. It makes me feel secure having my whole life temporarily stored here.
can't wait to get a place to put my stuff. but glad it's safe with you guys for now. price is fair, etc.
Great , i feel comfortable with my belongings here
I recommend this place to anyone who asks! The managers are awesome. Friendly, knowledgeable, and straight up honest.
I felt the help was quick fast and simple love the size of units and how there is camera's on every corner.
Everything was & is as good as could be. Just happy you had availability. Good place!
The only thing that I did not like, is that my gate number to get in does not work, and never has, I have to use the company's gate code to get in, very frustrating..
Very courteous and helpful
I drove by your building and thought it was a good place to store my belongings. They are Very friendly, and have great service. Also Perfect space.
It’s was great, quick process and big and spacious unit.
Was good. Although your front entry is to small. So at times I am stuck on the street .while someone is having problems getting entry gate open. And people trying to get out of parking area in front r stuck also
good hours and good learning experience
Amazing customer service and very clean and professional and best value
I felt really good.The gentlemen made me feel good about the decision I made going with your company.thank you
Everyone is knowledgeable and friendly
Ron was great, professional and friendly
Very secure security guards are very friendly safe I don't have to worry about my items being broken into