Good very professional...
The team were very friendly and helpful with my contract and move in
Very easy sign up and helpful service people. Center feels secure and clean, with easy access.
The staff was OK
I was highly disappointed that the elevators were out of service on more than 1 occasion when I had substantial loads to store on a 2nd floor.
Everyone on staff was very helpful. Being able to use the onsite Box Truck was a huge plus, and for that I am grateful. Plus the location of unit makes it easy to access. Overall experience is a 9 out of 10. Keep up the good work.
Phil Baranchik
The check in was wonderful. The young lady I worked with was a joy. She was very professional. Sorry I cannot recall her name but I was happy with her beautiful spirit
Excellent service and very clean storage units.
EXELENT SERVICE!!!$!$!$!
Graciassss
Went smoothly, Benson knows his facility and systems. Very clean and well managed.
Excellent customer service from Jacqueline when I signed up and also from William Bennett, Property Manager, when I bought lock and got sorted out for move-in.
The staff at the location on Aviation is fantastic, start to finish!
The team included Ana and Benson. They were both very friendly and informative. Great team to have running the location.
This place is very clean, open hours are comfortable to work with and staff are really nice 👌.
Loved it, was a previous tenant and decided to come back because the staff are great, and the property is well taken care of, so I know my items are going to be safe.
Office was very helpful. Site was clean and easy to get to my storage cube. Very satisfied with my unit.
Jackie was great! Very helpful and friendly.
Ana was super great to work with. She explained everything professionally. Don’t lose her.
Kind and attentive staff. Clean and well-maintained facility. Good price!
Benson Williams, property manager made it easy to sign up on the spot. No pressure. Great down to earth energy and professional at the same time,
We haven’t used the storage unit yet- but this is my experience to date. Thanks! Lulu (Lisa Zadoyan)
Professional level‼️Thanks
Had a great experience working with Benson! He was very helpful and accommodating with our needs. Every time I have stopped by the storage unit he is around with a friendly welcoming and asks if there is anything we need. Really appreciate his kindness and help!
Benson rocks! Made the whole process so easy.
Very happy very satisfied with customer service and the unit. My surrounding is very nice and clean and I’m happy.
It was quite easy. Very nice people working in the office.
Friendly and efficient from start to finish. I highly recommend.
Very fast very knowledgeable easy transition to a smaller storage very professional
easy check in, very courteous manager, very convenient facilities.
It was great. Anna took care of me and all is well.
It was very helpful and nice had a great experience with Ana and Benson thank you
Well I came in the tent the storage unit. The worker told me there wasn’t anything more I needed to do but when I went to put things in the storage they had put another lock on it and I was told that I never checked in. So that was a little annoying because I was told one thing but that wasn’t the case. And not sure how I didn’t check in when I literally came into the facility to rent and pay for the unit..
Benson and his team have been great to work with. We just opened a second storage unit . . . renting was as smooth and easy as the first.
I am very impressed having just moved in to US storage. First of all Anna is awesome and has really gone above & beyond to provide wonderful service! She has been great with providing info and adjusting things to let me move in a day early since we were supposed to get heavy rains on my move in date.
I also really appreciate being able to be in my unit until 9:00 pm when all the other storage companies kick you out by 6:00 pm and are more concerned about themselves than what works for their customers who typically work till 6:00 and can’t easily make it in till later.
Another really nice touch that I haven’t seen anywhere in my 30+ years of using storage facilities and really appreciate is the music that plays in the building! This is a really nice touch. I’m looking forward to long & mutually beneficial relationship with you guys.
Very professional and smooth.
Love the facility. Very clean and accessible. The available carts and elevators for use make going to and from the unit very convenient.
After discussing my needs with the sales team in Hawthorne, i felt as if they gave me a fair deal since I have three storage unites. I also had access to the small truck and it made things easier for me and my kids. All in all i was very satisfied. Thank you.
Manager was thurough, knowledgeable and very kind. Fantastic staff choice!
Good. Helpful people there. Good experience. Made sure I had a storage space I was comfortable with
Benson was extremely helpful when I needed to move my things into storage. I also liked the price of the 5x5 unit in renting. I would recommend US Storage to all my friends. 😊
It was great. Reasonable prices, nice staff.
Everything was super from start to finish. Benson was extremely helpful and thorough. Would definitely recommend.
I’m a returning customer. My children are also current and previous customers. I’ve always had good experiences. The location is exceptionally clean. The people are helpful and very efficient.
Benson was so helpful and made the experience smooth. Great customer service!
Very friendly, knowledgeable, helpful staff. I feel comfortable storing my items in their clean, safe units.
It was a good experience.
From the moment I entered the office. I felt a great sense of confidence that this was the right place to get my storage.
The lady who helped me at the front desk was fabulous I am sorry I dont remeber her name
Great experience and very professional
Nice team worker and good location.
Great 👍 excellent, wonderful
Very easy to get checked in. Very clean facility!
I have been with US Storage in Manhattan beach for a couple of years
I'm very pleased . I started out with 4 small units then went to one large unit , now have signed up for the second large unit near my existing unit .
The price is staggering I must admit . $970 on each unit a month .
Benson and I'm sorry I forgot the wonderful woman's name who is in the office as well are both kind, gracious, business minded and they are one of the reasons I have stayed and now getting a second 12x30 unit .
I do feel it would be fabulous if I could get a discount , I am never late on payments nor do I have any problems . Please consider a consideration on discount for renting two 12x30 units .
My rep was excellent. Her intake answered any questions I could have possibly asked
Amazing and lucky that I have found this place
Very friendly and easy paperwork. And fast. Open storage units
Great experience, the customer service was quick and polite. I felt taken care of.
I'm satisfied with the promotional discount and price of my unit.
And the hours for access..
Great. Benson and Ana couldn't have been more helpful. great management team.
Always a great experience. My third time!
It's been a wonderful experience we think we made the right choice for our storage needs.
Thank you for your good service.
Great customer service. The property manager Was very efficient and gave me all the info I needed to get in and out of the facility and explained the terms very well. He talks fast so caffeine up.
Great
Friendly
Easy
Convenient
Good, neat, secure facility.
Attendant was very helpful and stayed after hours to check us in. Thank you very much
Great service
Great customer service
Easy access
I have had nothing but very positive experiences with the man and women who work in the office there. They have been extremely kind to me and my entire family. I see the negative reviews online but I don’t totally agree with them. What comes around, goes around. I approach every situation with kindness and understanding. The folks working there don’t make any rules and when they enforce even the least offensive rule handed down to them you will always have some jacka$$ that will end up slamming them. I’m telling you, the man and woman at my place couldn’t work any harder. They are kind and even engage in personal conversations with me and my family. As far as I have seen they are dedicated to their job and def drink the koolaide as they should!!!
Very well organized, a positive experience....
Polite, helpful, and friendly. Call center Robin was super helpful and was met by Ana and Benson at facility and also super friendly and helpful made sure I was all set up with everything. Couldn’t have asked for better service. A+++
Our experience was great! Walter and Benson were awesome! They made sure we understood everything! Explained every line!
We appreciated such attention!
This is my third time using a storage unit here. Very clean, safe and Benson is wonderful! He has actually been the one to check me in each time over last 2 years:Knowledgeable, friendly and very easy to work with.
Thank you for all your help! I will probably need you again:)
I like them the Service you gave me and I would Recommend you guys to my friends
The service was great and friendly! Clean area and storage area well kept!
Ana was professional, polite, pleasant and efficient.
Fantastic! Ana was wonderful and provided 5 star service!
Found it on the internet.
Loved the service would recommend the place.
Easy, convenient and run in a very professional manner.
Found out about it from a friend
I previously completed this, I believe, last month.
You guys are super just great and very professional thank you so much for your service
It was easy and the employees were extremely helpful and informative.
love the young lady that help me that day very knolegeble
Benson and Ana have been very helpful. Very welcoming and A++ customer service. Definitely recommended!!!
Benson & Ana were wonderful…. I am Exhausted from doing this move by myself… sorry this is short.
Excellent customer service.
They do a great job,and help you out with all your needs
It’s always a pleasant, friendly experience. Benson and Anna are great! The facility is always clean and easy to access.
My experience was efficient, accurate, and my time was valued by Anna.
It was a good experience.
Very good! Very professional.
The property manager was really nice and helpful in helping me get sorted
Clean, accessible, and professional
Super helpful and fast service.
Awesome service. Clean facility. Felt very secure.
Super easy access. Friendly and helpful staff. Truck rental is amazing :)
I found the storage center employees to be welcoming & helpful. The office and storage units are clean & tidy. I appreciate having access to carts for use on the grounds. I also enjoy the music playing around the actual storage units...it's a nice touch.
After a very unpleasant experience with U-Haul, we decided to search elsewhere. We came across US Storage on Yelp and decided to give them a try due to the positive Yelp reviews - and they did not disappoint. I called one of their locations, and the man there, I believe his name is Jason, was very nice and helpful. His location didn't have what we were looking for, but he was able to reserve a unit at another location for us. Once I called the other location, the woman who answered the phone, (I'm blanking on her name), was also very nice and helpful. We were able to come in within an hour and everything was handled efficiently and smoothly. We did end up paying more than we wanted to, but I guess it's true what they say - you get what you pay for.
Great experience for this first time renter. Quick and easy. 5 min. Online and 5 in the office and I was accessing the unit.
Very good experience! Helpful knowledgeable personnel on-site (friendly too!). Nice facility, easy to access. Many options on available storage.
Excellent. The person helping me was helpful and work efficiently.
Benson was fantastic and very helpful.
Great! Very kind and helpful staff. Decent prices.
Customer service was excellent. Premises clean and well maintained.
Benson was super helpful! We finally got our office sublet and needed to get setup with storage quickly to clear out the office. Benson understood our predicament and worked with us to find the best fit for our storage needs.
Easy, professional experience. Particularly appreciated Benson’s customer service.
It was quick and efficient and easy. And Anna was extremely kind and helpful.
This is the second time I have rented a storage unit there. I came back because I had a positive experience the first time. Benson is very helpful, both times helping me to secure the perfect unit for our needs.
Great! The meeting was friendly and informative. All the info was useful and important .
So far so good! The office staff were very nice and sign up was easy.
Very friendly and courteous front desk, clean and safe facility.
Excellent experience, really grateful for Bensons kindness and help!! Will definitely recommend to anyone I know looking for a safe, convenient, clean and fair storage!!!!
It was great. Benson was very knowledgable and helpful!
Positively. Ana was helpful and welcoming. An all-around effortless experience.
Ana was very professional and pleasant in arranging my storage unit. The process was seamless due to her knowledge and kind manner. She answered all of my questions and I did not hesitate to sign my contract after meeting with her.
great! Ana was terrific and very professional. Really enjoyed my initial experience
Benson is great, and very nice and helpful!
Thank you.
Overall, a great experience. Benson managed my emergency well and got me out of a pinch. Definitely recommend.
Benson was very helpful very very helpful
I Inti ally lived it because Ana was sooooo great. Then I received two invoices. One for a unit I rented online and one for the one I upgraded to when I got to the office. No one has resolved this unit problem with me. I only want the one 10x10 I upgraded to. And signed an agreement for
Us Storage Centers.
Is one of the best in the South Bay. Clean facility and safe.
They treat you right and always work with your budget.
Many Thanks to Benson W.
The experience with William was very helpful.. he was professional, very knowledgeable, and answered all questions asked. I recommend it to family friends or anyone.
Excelent customer service, knowledgeable crew and very courteos people.
Everyone in the office is super friendly, accomodating, and they are always willing to compromise to make things fair. Thank you for everything you do we appreciate you.
Fantastic. We looked at several storage spaces in the area and this was our best experience by far. Mostly do to how informative and helpful the manager, Benson, was.
The U.S. storage personnel were great. I set everything up over the telephone and just had to stop by the office to pick up keys and lock.
They were professional and very helpful.
I would highly recommend anyone looking for a storage unit to check here first. They also have good deals.
Benson was professional and very helpful. Unit was clean and easy to access. My second time using US Sorage😊 Safe location😊
The manager was extremely helpful in helping us with everything that we needed.
good thank you
professional staff that made the process quick and efficient
Great customer service, got what I needed.
Would love to get a survey at the end instead of the beginning. BUT THANKS
My experience so far with US storage has been awesome!
The employee who helped me was Benson, and he was super courteous and very friendly! I thought attaining a storage unit would have been quite stressful, but it was totally painless.
Great customer service!
Benson was great. I was looking for a unit and remembered reading the electrical meter there. I was working for So Cal Edison. So went there first. Benson hooked me up. Great service and prices
Had a great experience moving from another storage facility to US Storage.
Benson was very helpful even though you could tell he was super busy. He also did a great job working through the fact he had no internet, which was largely complicating getting a new user set up.
Excellent. Great rates. Hawthorne manager Benson Williams was very helpful in reviewing all of the options, explained all the property features, did a great tour and gave me confidence that I was making the right move coming to this storage facility. I would recommend this location to others.
Excellent Benson was super helpful clean and accessible nice safe location good oarking
Good experience, the staff was friendly and very informative. They were also very patient.
I'm pretty happy with the service. The place was clean and the operation was efficient.
Fantastic. Ana and Benson were great and the place is terrific
Wonderful experience from first phone call to meeting the manager.
Great. Benson was very professional, helpful and welcoming. The facility was well maintained and clean.
Great service and fair pricing.
All the associates at the Hawthorne site were very nice and knowledgeable. They were very helpful and answered all my questions.
Great and friendly service. The day I stored my furniture they found me a better storage unit very close to the entrance. Unexpected surprise!
Great experience and helpful staff
Great services and kind staff
Manager was friendly and very helpful. This kind of service is very rare and special.
Everything was smooth! Easy process to sign everything. I would definitely recommend!
Very professional staff. Clean facility. 👍
Very helpful and professional
Our guide was awesome, super helpful and thorough.
The only downside is the special lock needed for the unit. Everything else so far has been perfect.
Great, everyone was very helpful.
My experience was conducted in a professional and friendly manner
Benson did an excellent job, quick friendly service, easy to use systems- thanks!
I had a great experience with the Staff. Benson and Kyle were very professional. Benson explained everything very clearly. I will definitely recommend this storage center to my friends and family.
Fast and easy, Benson was polite and helpful.
It was a great experience
My experience was stress free. I was able to quickly get my parking space.
The manager was quite helpful. He showed me around the facilities and helped me feel confident about their security system.
Benson was amazing Great customer service Truly professional, personable, easy to work with and very friendly. Would highly recommend!
The experience I had was quick and easy and very successful.
Benson was great. Answered all of my many questions with skill and courtesy!
Good people, clean storage area.
Kyle was helpful and polite
professional and courteous
So far, I am very satisfied. The online application process and social distancing measures taken onsite were very efficient. I like the location of the facility; it’s convenient to home, seems safe, and clean.
Very responsive and positive customer service.
My first day was really disappointing due to my lack of time management with the truck. I ended up getting my $1200 professional laser printer, an antique desk and three flat screen TVs broken because I didn’t have them off of the truck right at 6pm. I wasn’t expecting all that damage and loss of my most important items that were going into storage.
Great response time, clean facility and carts always queued near the main building entrances. Location is convenient and slightly hidden so it’s not obvious. Super helpful manager and team members.
Customer service was excellent. The gentleman in attendance was respectful and informative.
Benson was great. Made the experience seamless and easy. Really appreciate all his help and would absolutely recommend US Storage Center because of Benson!
they made the move easy, benson was great with working with me over the phone and with whatever I needed!
Very professional and personal, took time to make sure that all understood and clear. Thanks
The process was easy from start to finish because of Anna. I found her to be incredibly professional and hardworking. I am completely satisfied with my experience and would gladly refer anyone to US Storage.
Benson Williams II was the representative that met with us to explain the service & gave us a tour of the available unit meeting our needs. He worked with us to establish when we would take over the unit and instructed us at the actual unit on how to use the lock, which avoided our making any missteps. The same care was given on how to enter our code to the faculty and how to roll up and down the unit’s and main access doors. Benson knowledge & personal touch are welcome changes to that found at other storage centers that we considered.
The staff was so nice and attentive!
It was a good experience. Benson was very helpful.
Gr8 customer service was provided
Prompt courtesy and helpful
I am impressed with this location. Ana is very friendly and accommodating. Move in went smooth
Benson was on site and hugely helpful and accommodating.
Convenient location, friendly front desk showed me around and explained to me terms of the contract. Would prefer more clarity on how pricing increases work
the staff was very helpful and friendly
Great and professional and clean and feel safe there
Well said, comfortable, safe , friendly , environment was clean , mus and satisfied
Ana was fantastic... very professional and extremely knowledgeable and helpful... and all of it with a smile.
Everything was positive. I walked out, with a big smile
I was able to get my stuff in on same day I signed up.
Since I just rented the space I’m not sure of the long term. However, the experience of renting and choosing the space was easy and pleasant. Benson the manager was informative and very pleasant to deal with.
great service, fast, friendly and professional.
My experience was very pleasant. Anna is extremely personable and professional.
Benson was helpful and patient.
Good, the service agent was very helpful.
Excellent and easy. Exactly what I needed.
Even near the end of the day Benson, the US Storage rep at my local site, was friendly and efficient. He helped me to find the right storage room and set me up so that I could begin moving stuff in that very evening.
I also appreciate the early-late access hours, provides more opportunities in the busy day to store and access belongings.
It's all about Benson. I was on the fence but his customer service is great. I'll likely keep the unit longer because of him.
Bennet was very informed, prepared and professional. I couldn't really ask for more.
Excellent customer service.
Very easy, straight forward process. No hidden additional costs. Helpful and friendly front desk.
Everyone did a great job and I would love to take this time to say Well done!No pressure and they were welling to help with all my questions and beyond!
Excellent customer service
I really liked the place really clean and I know my stuff is secured. thanks
Location is easy access. Front office personnel are helpful and friendly. The only downside is: the wheels on dollies require service, the are hard to handle.
I was very happy with the service here/she was very nice and professional and very energized good to meet people like that.
It was great. Benson was very helpful and friendly.
Great so far. Easy to use and your staff was very friendly and helpful.
I am happy with the service. We were taken care of after the client ahead of us. The Manager is efficient and knowledgeable. Renting a storage unit is a lengthy process and I was surprised there was only one person on site when we were there.
Benson and team at this location are friendly, competent, and professional.
I felt very comfortable and glad I made the decision to choose US Storage because the property is very clean and close to my home.Benson did a GREAT JOB at explaining everything to me. Thank you!
Great experience! Fast and easy. The storage unit was exactly what I was looking for. Glad I found it.
Ana was the best!!! So knowledgeable , answered all our questions and was very understanding about our concerns. I give this employee a PLUS 5*****!!!
Excellent experience. The manager was knowledgeable efficient and professional. I have shared my thoughts with family and friends.
Great friendly know what’s up very helpful
It was great. Benson explained many options and moved quickly to help me get the unit that fit my needs. It was happy and quick.
thanks
US storage in Hawthorne Ca. was a great experience. Property mgr. Benson was awesome. Highly recommend.
Great! Staff was very helpful.
Benson was fabulous! He was extremely professional and helpful. He made the experience painless and easy!
Helpful immediately, courteous, friendly. Took time to show possible units available,
I have rented space from 2 different locations and the US Storage on Aviation is the very
BEST . Benson was so helpful , efficient . The staff makes everyone feel comfortable .
I was on a waiting list and though well maybe I will get it , maybe not , well they kept
their word. The minute one of the units I was waiting for they called me . I am so impressed
I have already taken others that have business nearby to view my beautiful storage unit .
Thank You Benson Your the Best ..
The staff was extremely helpful especially Anna who managed my start up.
Excellent service, well kept facility.
Smooth and clear proces that was well handle by the rep ahime. Thank you
Alan was a great help in picking out and getting my unit ready very fast. Make my trip down to Arizona a lot less hectic.
Ben assisted us with renting another unit. He was very courteous and helpful.
He was also very concise and efficient at setting things up for us.
The manager was very helpful and I like the location of the storage unit. So far things are going well.
Benson made everything very eazy and did it with a smile.
Very nice,friendly and polite always explain things very well and they always have a smile on their face.
Thank You
For starters the facility is always kept immaculate by the staff. And speaking of staff let me take special notice of the manager Benson Williams. He was exceptionaly helpful and very knowledgeable about everything. Without him I would have been feeling lost.
Great. Ana who works in the office was very helpful and explained everything very well
You were very kind and explained everything clearly.
I was very Impressed with the Customer Service.
Facility is very clean and safe.
You guys are lucky to have a Emily on your staff she knows her stuff.
Thanks
Excellent customer service!
I really like the experience I've had with the associates at US storage Hawthorne/Manhattan Beach. The service was fully explained and any issues were addressed. I'm fully confident in having my belongings stored here.
Both site managers (Benson and Emily) were friendly, courteous and very helpful. Benson showed us a few options and we ended up with a nice size unit at a good value based on comparison to other facilities in our immediate area. The facilities are clean and well cared for. The location and operating hours make it ideal for us.
Units are very clean
Benson very courteous & fast knowing we were in a rush.
Benson and staff were very customer service oriented.
Had used this storage facility for many years and was very satisfied with it.
I had a great experience with US storage.Benson was very helpful and knowledgeable about everything I needed to know. When I wasn’t able to pay and almost lost all of my precious possessions, he kept in contact with me and stayed on top of everything.
Great service. Very clean. Convenient access. Only complaint. They raise the rents too often and too quickly after move in.
Great storage facility. Clean. Convenient. Secure.
Very friendly and very professiona. Very good overall experience
Good service and good facility. Especially like the easy access for my vehicle.
The staff (Benson) was extremely nice and helpful! The property was also clean and quiet! I would highly recommend US Storage Centers (Aviation Bl) to anyone is looking for storage space!!
Great Customer experience. I will definitely recommend this facility to anyone.
Manager is awesome best customer service I had.
Great facility, great access! Thank You!
My experience with US STORAGE has been "GREAT". This is my first time renting a storage unit and when I had spoke to Benson the property manager at the Hawthorne location on the phone he was friendly,very knowledgeable and thorough in answering my questions that I asked him about US Storage and renting a storage unit. When I came in to rent the storage unit Benson made me feel welcomed. The office was very clean and smelled good as well. The storage unit was clean and well secured. I would recommend friends and family if you ever in need of a storage facility to try US STORAGE in Hawthorne. Thank you US STORAGE and Benson."GREAT JOB"
What a great experience... easy and quick! Benson was extremely helpful, and a true professional.
I appreciated how well organized and the cleanliness of the facility. The security and rules are all for the protection of the clients. I found some of the staff rather "stiff" in relating to the client but everything was done very properly.
perfect. very welcome.
goid service
With the exception of the annual rent increases my experience was very positive.
Fine staff.
But the office was locked too often and I often had trouble finding carts.
During a stressful moving period the staff made storing my belongings easy and reassuring. The storage is secure and I feel safe and am at ease coming and going to my unit. Keep up the great work!
Your company was very professional. The facility was clean and secure. I had a great experience and would recommend US Storage to other customers.
Manager and employees were very helpful and professional thank you very much
First time using a storage unit. The site is very clean & orderly. Very secure.
The contract was explained throughly to me.
Staff was helpful & friendly.
Excellent, very professional
Benson very helpful
Place clean/safe/well lit
Would rent here again
Mr. Benson was always helpful and friendly at every turn. I would also like to comment on the clean and well lighted facilities, always felt very safe.
My experience has been great! Easy and quick sign up process and facility is immaculate and always easy in and out when ever
I come to our storage. Could not ask for a better place!
It was very easy and affordable to rent this space. Staff was super helpful and when I was ready to move out it was quick and painless. Would definitely use again!
Very nice facility, and close to my neighborhood. Clean and secure.
My overall experience was very high, although I was disappointed with a misunderstanding that costs me $55.60. Upon expiration of the term of 2 of my 3 units, I vacated the units but left the locks on as I mistakenly thought US Storage owned the locks. When I spoke to my wife (who had leased the units and bought the locks) that evening I realized my mistake and arrived at 9am the next morning to make sure the units were vacated properly and took off the locks. Despite my mistake only resulting in an hour or two when the units couldn't be accessed, I was charged a full days rent for both units. I thought that was harsh considering I have been renting 3 units for months on end and just didn't realize the proper vacate procedure causing a few hours of delay.
Both employees were very helpful and nice. I went in and got exactly what I wanted.
Always nice and accommodating to my needs. Thank you!