My service experience exceeded my expectations. The service was tremendous and I’d recommend US storage to anyone inquiring about a place to store their valuables
The staff is friendly. The Unit I rented was spacious, fair prices but it had bugs I had to get rid of.
Hello Gregory, thank you for your feedback at our Harbor City facility. We’re glad to hear that you found our staff friendly and the unit spacious. We apologize for any issues you encountered with pests. We appreciate you bringing this to our attention, and we’d like the opportunity to make improvements. Please email us at
[email protected], and a manager will follow up to assist you.
No one is ever available for questions. No emergency phone number listed as required! Staff are unhelpful. Lights don’t work inside. Horrible facility. If changing storages weren’t a hassle I’d change to another company. I will NEVER USE US STORAGE AGAIN. Hire more educated staff. It appears as though most employees there lack common sense, lack professionalism and definitely lack ANY kindness. They all appear overweight and lazy. Why is that? I am highly disappointed with this storage and will warn others against it.
Hello Lauralee, thank you for sharing your experience at our Harbor City facility. We apologize for the difficulties you encountered with staff and the condition of the facility. We understand how important it is to receive helpful and professional service, and we regret any negative experience. Please email us at
[email protected], and a manager will reach out to address your concerns.
It was great!! And the prices are on point!! Plus the man that helped me got me a good unit on ground floor since I'm pregnant and a bigger one at a lower price then the one I had chose.
Everything went smoothly. Equipment is available. Lifts work. People are pleasant. It’s early in the experience, for me.
Very organized, clean and most especially secured. All our things are safe in this facility…
The process to sign up and get my storage was very easy thanks to Linda at the front desk helping me. I would recommend this storage company to all of my friends.
Great service from Vanessa. Very pleasant and helpful. I had specific requests and she paid attention to everyone of them. Really appreciated the er assistance
Very positive everyone was very friendly and helpful from the customer service reps on the phone. As well as the on-site manager Linda she was very friendly, helpful, and very patient with me. I've had an account with us storage in the past at another facility and had the same excellent service there too. I would say I would look at us storage for my storage needs before I would go to anyone else first because of these two very positive experiences.
Facility was clean organized and front desk woman was very informative she explained all the rules and the pricing I was in and out of there and under 15 minutes I know prices is change promotions change but let me share my experience I didn't need a big storage just needed to store a few suitcases and duffle bags I rented my storage for under 35 bucks and half off my next month can't beat that for someone who's traveling or just need store a few things while they're waiting for housing and got to much to carry . I'm so grateful . Staff is professional and appreciated thanks .
Vanessa has been very helpful and helped me with the process to get a storage unit. The only thing I would recommend is to add better lighting to the unit as it is very dark inside when I was organizing my items. Other than that, everything has been very smooth moving in.
I made a reservation for a 10x12 storage unit online at the torrance location on w carson st. When I called they said they were under construction, there would be no parking available, and no way to drive onto the lot. Then I called and made a reservation for a unit at the Crenshaw location in Torrance. I showed up at opening time and the office was locked up. I waited 15-20 mins and no one came. So I called and they said they would check and get back to me. They never called me back, so I went back home and waited. Several hours went by and no one was calling me back or updating me on the situation. Called several times before someone was able to get me into a different location at 257th Harbor city for the same price on the same day. The whole process from when I arrived in Torrance until I got my storage unit was around 5 hours of wait time. In addition, I had reserved a moving truck at the Torrance location, but this location didnt have one, so I rented a U-haul and packed that instead. With no working dollies and the last/furthest unit on the top floor, it took us until 8pm to finish and I was charged a fee for leaving late. I’m so mad!!
Excellent costumer service
Great!. I love that you don't require a ridiculous deposit to start parking at your locations. I had a great experience with the location as well as the property manager Vanessa.
Good. Service was very professional and efficient. Facility is well maintained.
It was a great experience. Manager super helpful and friendly. highly recommended A+
Your recipient person was great and super helpful for me.
Jeff was fabulous over the phone in guiding me to finding the right place. It was a bummer that he was not able to help me finalize the getting into the unit because it was after 5 PM Eastern standard time and 2 PM Pacific standard time..
Lori/ Vanessa 🅿️ was fabulous at the property, and I really appreciated her attention to detail and her kindness
My experience was professional and attentive. It was a pleasure having the growing lost art of customer servoce.
There is a lovely lady who works in the storage place in harbor city who helped me out, I would recommend it because of her great service.
Very satisfied. The staff were friendly and helpful. The unit was clean.
I enjoyed my stay here at US storage. The facility is very clean and I feel very comfortable, knowing my belongings at the storage are safe. Your staff, most importantly your employee Vanessa, is very helpful and very kind she made me very comfortable knowing and assured me my belongings are in good hands and had nothing to worry about. I want to thank us storage and your employee Vanessa for that comfort with my personal belongings and your professionalism.
Highly recommended. Vanessa at the Harbor City location is the best and would recomend her highly.
I appreciated the quick services and manager on the premises
pleasant experience. fast and simple.
Great experience. Vanessa from Harbour City California branch is amazing. She has been a big help. She’s always ready if you need a helping hand. I can recommend this branch to a family and friends.
Very great experience.. staff very helpful. Will recommend to friends
The person I talk to awas very helpful and very professional and explain every thing to me
The only problem is that the time u close @ 7pm .
8pm is better for everyone ,they get off@5pm
Vanessa was absolutely wonderful when I moved to a different unit. She was so helpful and kind. Really appreciate it. Thank you Vanessa
Carolyn was a professional. She was kind and compassionate.
The manager was great and very helpful.
Excellent Fast Customer Service
I felt very comfortable and at ease. Esmeralda explained everything to me and I felt very confident storing my belongings with you. The build looks amazing and very clean.
I like how I got my money worth. But I don’t like how early u close or the fees to get out past a certain time
I thought Linda (Vanessa) was so awesome. She was polite, professional and made sure to get my needs met after having a horrible experience at a different place.
Very friendly staff. They were able to help me out right away and made sure I rented the space I needed.
Excellent the two young lady mangers where awesome with helping me and asking all my questions they had excellent customer service skill they where very helpful
My experience was very pleasant. The two ladies that were working were very polite. I came back the next day to put my lock on my unit and put some things in as well. I got there just as the office closed and yet they still assisted me by removing your lock from the unit. Which was very helpful for me to not having to come back the next day.
Hello,
I rented a storage unit and Jackie was so wonderful and helpful
Everything is easily accessible and clean
Thanks for a great service
Very good for service. The price is too high!
I was sold a lock that didn’t fit on my unit.
Hi I was treated with respect and goes along way with me I recommend us all the way
I dident really have a problem with the storage was the dead mice I found in my storage and found my stuff chewed through.I would like to put it all past me if I'm able to move to the facility on Carson and Wilmington if that is possible and possibly be compensated for the first month.I really do enjoy us storage I just would like a different location Thankyou.
She answered all my concerns
Jackie the on-site Manager was great! Very personable and customer service oriented getting me set up with my storage unit.
I have an inside storage, maybe have an motion lighting installed in the hallway.
Wonderful I was very pleased customer service was impeccable.
The manager was so friendly and helpful. Everything is really clean.
It was very Quick and easy. The staff was very friendly and helpful.
Very good! They guy helping me was great.
So far everything is great very satisfied
Front office very nice and helpful.
Really good and welcoming...
Great staff, friendly, knowledgeable
It was Outstanding BUT the problem was that the Elevator was OUT for 2 days that I knew of, it was probably out longer than that...GET IT FIXED!!!!!
Amazing. Jackie and Joseph are both incredibly friendly, helpful, and hard working. They both deserve a huge raise for the amount of work that they put in and their awesome demeanor. Unit was clean, safe, and the facilities were well maintained.
They were the best thanks a lot to all
Happy. Great customer service, nice friendly staff and management.
Greetings of peace and love
Greatful i found U S Storage
Very greatful you help me,
Thank yo🤗po
Great experience, first time renting a unit. I must say Joseph was great and very informative. Helped me feel very safe and comfortable leaving my belongings in the unit. Thank you Joseph and US Storage!
Fast excellent customer service
Great they always accommodate my needs wether it’s additional storage units or if I need RV parking. The staff are professional and courteous at all times. I would recommend this Storage facility 100%.
I felt really good about my experience...
This is my second time with this storage center. All is good. I just hope my rent doesn’t go up as much as it did last time I rented from you.... it went up a number of times.... that’s the thing I don’t like.
It was a positive experience. I've been here before, and the high quality service and ease of accessibility made me return. The young woman who helped me was exceptional, I think her name might have been Jasmine.
Jackie was amazing! Very helpful
Jackie was GREAT. She went beyond to help me. I was stressed with prices n location. Being only one n 76 to visit storage I was afraid to get tucked in to far into facility. She put close to a door n a short walk in. I just wished I was closer with same size nearer the office, the price was higher. I’m quite far down the road. But I’ll manage.
Great Job well Done with excellence.
I had a great experience the girl at the front desk was very polite, she helped me with my needs she went above and beyond for me, Thanks US Storage for great customer service.
Joe helped me, and he did a very good job explaining the process and the policies. He was polite and helpful. I would recommend this facility to my friends based on my positive experience.
Jackie was very patient, kind and willing to go the extra mile. She gave me options and that was important for me!!!
Friendly service. Clean facility.
good and happy with the serves
Very easy and fast to help and answer questions.
When I first signed up for my storage the first day,, the gentleman was very helpful, and the second time I went to take some stuff to storage,, the girl in office knew I didn't have a lock so I bought one there in the office, but didn't get up and go with me to take the old lock that was still on my unit off,, I was a little upset having to walk all the way up there then had to come back to tell her to take that one off so I could put mine lock on,, she didn't even apologize for the inconvenience,, maybe she was tired or having a bad day,, I don't know,,
It was a good experience fast and easy
I have not heard of U S Storage Centers. I am familiar with Public Storage and very disappointed with them. I am so glad I came across a different, more professional and even a joy to visit business that I have used in the past. Thank you Jason for asking me what I think about
U S STORAGE CENTERS.
First time renter with us storage and it couldn't have been any easier. Your employee Joe was amazing and left me leaving with all question and concerns answered. He was very helpful in helping me choose the right storage for. It was the most simplest process and i was in and out in no time with keys to my storage.
Thanks Joe
It was very nice and professional, Joe was very helpful
thank you
Very courteous and knowledgeable staff they were attentive and handled my request promptly
Jackie was amazing. She went above and beyond to ensure my reservation was honored.
Jacqui has been really helpful at answering all of my questions. She made me feel comfortable paying for and hiring storage at this facility. I would definitely recommend family and friends to this location
Getting the storage was quick and easy. Took one day to actually be able to start using the storage
I signed up with a gentleman names Joe....he was WONDERFUL.
I had never rented a storage unit before and he explained EVERYTHING very clearly and was very nice....THANK YOU JOE
Lisa Sweet
Good and cofortable with the staff ..we wen to a tour round the yard and make a decision to rent the unit I need
Estoy contento con el servicio!
Gracias!
The process of renting a storage place was quick, pleasant, and affordable.
Reservation by phone was finally not done and not confirmed
Crew in Harbor City was Nice and helpfull
great customer service. helped us and found what we needed.
Very good. Excellent customer service. Clean environment. Will tell others.
Had a great experience and gladly would have gone through this again. Miss Jackie was helpful and curious.
Very friendly like great service
Everyone was extremely helpful and kind during the renting process of a unit at the Harbor City location.
Friendly and professional.
Great helpfull service. Diana was very helpfull and answered all my questions.
Itbwas quick and easy and Diana was a pleasure to have help me. Very knowledgeable and extremely informative and very pleasant
Had a wonderful experience renting a storage unit from the Harbor City location.
Muy buen servicio y todos muy amables lugares muy seguros
The aides were awesome! I can’t remember her name but she,lol make an awesome manager!
First interaction was fine. A new employee was being trained. That slowed things a little, but it wasn’t an issue
Perfect. Easy to understand. Fast and good service. I would definitely recommend the company.
Easy and great customer service
Very helpful
Very informative
Thank you
Curtious,frendly, and efficant service,the best around ! very pleased !
The employees are absolutely GREAT!!!!! I've used numerous storage facilities and these ladies by far exceed ALL THE others. Can't say enough good things
Staff at this facility were very nice and very helpful. The rates were pretty reasonable I highly recommend it.
The associate manager who assisted me was very courteous, patient, and helpful. She went out of her way to make my experience a pleasant one. Thank you, Sandra!
Manager was great! There should be always one person in the office to assist customers when the manager is away.
Manager Diane (if I remember the name correctly?) was super nice and helpful! Doing a great job!
Best price in the area for the size. I didn’t know about a promotion and the manager voluntarily applied the promotion. That’s how you do business. I will be staying for at least two years.
Diana was professional and lovely! And the price was competitive. Thank you for a smooth transaction!
Your employee was very nice friendly and helpful
Diana is awesome, very knowledgeable and helpful. I immediately felt comfortable and the prices are the best I’ve seen. Both ladies there are very nice.
The lady that checked us in, I've forgotten her name, was very friendly and efficient. She explained everything clearly. It was a pleasure doing business with such and employee.
Excellent staff very friendly professionally, truthfully 100% satisfaction.
Customer service is great facility is kept clean would reccomend this storage area to anyone in need and prices are reasonable no complaints here.
Very nice facility and the representative was super helpful.
Easy signing in friendly helpful staff
Great & smooth experience ! Sandy is great at explaining everything and was a huge help
After a long period of time with Public Storage we decided to find a new place to store all of our excess items. We were very impressed with the lady in the office, she actually seemed to care about our problems and offered and took the time to actually show us the best deal for us particularly with an 84 year old who can't handle steps. We now have twice the storage, with drive up privilage and a lower cost. Thank you U S Storage
The best! Sandy was totally understanding and accommodating of our urgent needs. Sweet, fast, and extremely informative!
Your team on site was really great. They were really helpful and made it easy to get signed up. The facility is very clean and organized as well.
Excellent in every aspect.
Your sale person Neal was very helpful and generous to what we needed
The Lady whom derive me was so friendly and very helpful showed me around so that I got the storage space that I needed.
I am 110% satisfied with my experience with US storage centers. I would recommend this facility to anyone looking for clean, cost efficient units and friendly service. Neil was professional and direct and yet friendly and made me feel at ease immediately. Sandy was all smiles, bubbly and happy as well as totally efficient in her job. She showed me the unit I was interested in, but because it had a loose part on the door mechanism said it had to be fixed before they could rent it out (I like this, not shoddy, they make sure your unit is 100% correct and safe) yet she showed me another one that was even a better deal and best for my situation.
I feel safe being there, there is 24 hour surveillance, it has wide lanes-easy to park on the side while you unload, there are dolly's available(both kinds) as well as an industrial lift-efficient and clean. Plus, I do like the way there is music played all the time, it just makes dealing with storage so much easier. the times I was there they played the WAVE, which can appeal to anyone.
Again, Thanks for the great help, and friendly service!!!
Helpful and friendly team. Answered all my questions as a first-time renter. Made me feel confident that my storage will be safe.
Neal was a great person to work with getting me a storage, thank you.
Friendly, helpful and awesome prices! Super happy with this location and the size of my unit.
I am extremely happy. Neil and Sandy are awesome! The facility is clean and despite the hallways being a little scary I felt safe. I am grateful to Neil and Sandy for their excellent customer service, professionalism, and willingness to assist me. Thanks again.
I'm pleased to say the office attendant was very nice. She was very informative. She answered my questions.
The facility manager was extremely helpful.
Excellent service. However I was told I might get a refund since I closed my account early but it never happened.
I have had a different storage units at this location for several year and Neal is always so helpful. He has walked all over the property to find me the unit that was best for me. Always so helpful.
My experience with US Storage was very pleasant. Employees were helpful, and caring for my needs. The facility is easy accessible, clean, and secure. I highly recommend US Storage if you ever need a place for your extra stuff.
The representative was the best. She answered all my questions and got me the perfect spot that I needed for my RV. I will be recommending friends and family.
I’ve never had to store things I thought it would be difficult. My experience was the exact opposite! Everyone was warm and friendly. I felt comfortable talking to anyone in the office when I needed any thing. Anna was great! The place is bright secure and very clean. I loved it
The facility was clean and secure. I could not ask for more.
They have really help me out a lot I'm really greatful better yet it's near my home so it's very convenient
Very good and clean place nice personel well explained about the property and fees
Neal in your Harbor City store was very efficient, so nice and a pleasure to work with. He went way out of his way showing us what was best for us. Reserving, changing reservations more than once. Never an attitude. Cant say the same for your Redondo Beach store. While Stephanie was a pleasure and so nice and helpful, some girl names Emily (I think) she worked on a Sunday was pretty rude on the phone.
Excellent service,
Except I forgot my driver license with the gentleman who rented me the unit and he did not call me to inform me about it!
Very good experience.The associate that helped me was great.I wasn going to do it that day, but he gave such a good deal i decided to get it.
Very professional and yet very friendly. Clean facility.
Manager Neil was always walking around with broom in hand.
Priced right. I had a great experience for the seven months I had my 2 units here, and I know you will too.
Linda S.
Ana was very helpful in showing the units and describing the the rental process. Looking forward to storing my goods with you.
Jim
From the first time I entered the site to the end of my stay the staff were all very helpful and friendly.
It was a pleasure, Neal was such a big help and also friendly salesperson I would recommend people to see Neal if you want a storage place
Very helpful I was happy with the service
Neil was very helpful and kind. He found the right unit to fit our needs.
Mostly flawless, but don’t understand why access stops at 7pm.
Also, after we sold our Motorhome and no longer needed to rent a space, we were told we had to go to the property to finalize everything. Upon arrival, we were told this could have been done over the phone. A wasted 2 hours!
Better communication from sales center.
Merry Christmas !🙏
It's clean and easy to access. When one worker gave me the wrong information the manager stepped up and called me to fixed it. That was nice as it saved me some money.
Your staff is great! I would love it if you had insurance available for the spaces.
Staff was very helpful and friendly on the phone and in person.
It is a very nice place, people are friendly and it's not too complicated there. I like the easy-going nature of the employee working there and I'm thankful for that.
Good place. Good hours. Units pretty good.
Very good service and great feeling of security at Harbor City facility!
Excellent experience. Excellent customer service. Very friendly and informative.
I felt very comfortable regarding my experience with USStorage.All the employees were very welcoming especially the property mgr;Neil.
I have recommended this facility to my friends and I even went back and rented a second unit.
You always want to feel your belongs are in a safe, clean environment and that's how I felt at
this US Storage establishment.
Linda S.
Service is very professional and I'm very happy to be with you guys
Always helpful and friendly staff.
everything perfect thanks for asking
Great customer service skills. everything explained well plus :-) :-) Smily faces do make a better day
Neil is doing an AWESOME job. :D
the manager at this location was very friendly and so helpful, answer all my questions, show us to the storage. I would recommend this place to everyone
Neil is Unbelievable.... He has all the answers to my questions, and make us feel very comfortable. We are very happy to have found you guys!!!!!! Thanks
The person that helped me was Neal, he was very helpful and respectful he took the time to explain the procedure and everything a very friendly environment
Very thorough! In completing our reservation we had made with Neil Gillette 😇
GREAT PLACE. NO COMPLAINTS
Neal is been exceptional with his service. He's receptive and attentive to needs, and helpful with recommendations. He was flexible when I didn't have my lock ready in hand (I've had issues with other rental places), but he made the process painless. I appreciated his efforts as I have had many storage units with difficult or bad experiences. Thank you!!
Staff very friendly and they make you feel welcome
Jim and Neal are Super! Men.
We could use a few more Handcarts.
Neal at the Harbor city location was awesome! very efficient!
It was very easy and quick.
Neil was above accommodating unit was clean facility with clean overall excellent experience
Very good. Neal and Randy were both very accommodating.
Great customer service. Only concern is that the area for RV parking wasn't showing any cameras. Other than that great staff
Good, friendly staff, good prices for storage units.
The staff is always friendly and helpful!
Neal made my experience simple and exjoyable. Who wouldve thought that could happen!!
The service there was great! Also, the cost on it is less expensive compared to other storages.
Very helpful and competent staff, made the entire process from start to finish easy.
Employees are very respectable, helpful and are well mannered...
Thank You