Everything is Always the best.
Iam well taken care of.
Super helpful staff! Clean environment.
I just moved in the area and it made moving easier. To put stuff in a nice clean affordable storage with great access. And the staff is very nice. Place is clean and secure.
Very happy this storage is the best and anna is very good person soo professional in uor work I’m love this storage thank u so much for this hospitality
Very easy to work with and true to the word.
Manager and team have been very responsive/helpful
Victor was excellent and handled our quick need for storage.
Anna and Victor were wonderful
Victor was very nice and very good at his job
Excellent service, friendly staff, clean facilities and the process to set up my account was quick and easy
The office is very helpful with the information we ask
Great customer service I was very happy with the entire process.
Great.
The employees are so professional and kindness ✌️
It was easy to sign up for a storage unit. Being able to use the truck was a great bonus. My husband changed units and the process was easy. I’m so glad my daughter recommended your company. I will also recommend AAStorage to all my friends.
Friendly and informed staff who is very understanding regarding the stress of moving. They gave a great tour of the facility and the use of your moving truck. The rates were reasonable and everyone was timely and polite
Excellent. Welcoming and friendly service. [Unfortunately, we could not get the door opener app to work on my Android phone, but not for lack of trying! But I am OK with using push buttons.] Everything else was great!
Victor at the front desk is so nice and knowledgeable. He keeps the property so clean
Management is exceptional at my Location. The Buildings are clean.
Victor is awesome! Always friendly and upbeat, it’s sad that the rent has increased every year since I have been there and now l have to downsize and then will find another place that’s a little less expensive:(
I especially appreciate the service that Victor gives to me when ever I come into the office.
Friendly and very nice service
Very well thank you very comforting to no my things will be safe and secure
Experience went well, very nice facility, A little pricey, considering the overabundance of storage facilities in the same area .
Everything is always great here
Victor and Ana helped me facilitate a storage facility at the last minute on a Friday evening, and they even stayed after hours when I was made aware I would need a second facility. I feel very fortunate and I could not recommend this location and personnel anymore.
I love the staff and facility. I didn't like my 50% off for 2 months is not really 2 full months. I moved in mid month and I will start paying full price starting in September.
Very good and professional
Anna was very nice and helpful !
Ana was great! She is so polite!
Great, I definitely keep business with you. I will also recommend it to fam. and friends.
Anna and Victor are the best. Provided all the information I needed for my storage unit. Very impressed!
Honestly every time I go into the office it feels like you’re talking to friends. Very helpful
Great staff, clean, and open till 8.
All good stuff.
This was my return after several years, Victor was helpful and gracious much as before, reason for my return. Use of the truck was a gift to my spirit. As you probably know when folks are moving they're under stress. Thank you for being there, however the prices have doubled and your contact, 12 pages seems onerous. But I guess putting out fires before they happen is a good thing.
Staff is very helpful & having a truck to move stuff is a great perk, which saved us time and money 💰!!
Very good, I am satisfied.
Very satisfied and friendly
Very professional and helpful
Excellent. Smooth transaction and worth the wait. Facility is the best storage in the area.
Excellent, friendly service. Victor is wonderful. He answered all of my questions and assured me that the storage facility was secure and safe. He made the entire process much easier.
The facility is located in a nice neighborhood of light industrial and friendly residential. People are outside walking their dogs and exercising during the day. Others who were there at their storage units also exchanged pleasantries with Victor and nodded hello.
The facility is clean, well lit and easily accessible. The unit has steel walls, a high steel ceiling and a lightweight roll-up steel door that has a handy pull rope attached [good for shorter folks]. There is a fire sprinkler and piping high up near the ceiling the unit to keep clear of with your storage. Safety first.
Alarmed keycode gate entry/exit, alarmed keycode door entry, alarmed unit and your own lock that rests at waist-height at the side of the door. Plus 24hr video surveillance. All secure.
Having a free move-in truck [with automatic transmission and included inside handtruck] for first time move-in and always a free metal dolly for use in the hallway is superb! It makes everything much easier and the whole process a breeze.
The unit is convenient, the manager, Victor, is very helpful. A truck is available for moving furniture. We are very happy with the service!
Ana and Victor are very helpful and competent. I have rented storage units from AA NEW Storage at least 3 times over the years and will always come back for my storage needs. This is the first time I've dealt with Ana and she was so incredibly helpful and knowledgeable. The process was seamless. She went out of her way to open the gate for us and met us at the truck. She's just great!!!!
Great managers, great storage space, great pricing, very clean, very secure, and very easy to load and unload. Definitely recommend!
I always come here when I need storage. Hands down the best customer service!!
Great customer service! Thank you!
We appreciated the kindness and flexibility during our move.
I've stored with AA New Storage in between every move and the spaces are always clean, cool and secure.
Very nice people working at site very helpful
Your staff was very helpful and answered all my questions. I felt very comfortable renting from such a quality team. Thanks Joseph Christopher Sextro
Everyone was very helpful. Anna showed us around and it was a lovely time. We felt comfortable there so that is why we rented a storage unit.
Great experience. Victor and Anna were extremely helpful and answered every question I had. They made my decision to rent the unit easy and my move extremely easy.
Really great! Super Easy to work with found my unit perfect fit and in and out is easy!
Excellent. Very professional staff. Very clean facility.
Renting with AA has been such an easy and wonderful experience! Responsive and friendly staff has made all the difference! Units are clean and safe. Fantastic place to rent storage. Use of the truck was a wonderful bonus! This is the best place to rent storage in Orange County.
OMGosh! Finally a company who takes pride in their business. Ana is amazing as she spent time with me over the phone rather than telling me to just come in. I am a physically handicapped individual and just coming in is not always an option with me. Ana is efficient and professional and I felt at ease with her immediately. Our contract went in to overtime a little and the facility was closed shortly after I arrived and she did not rush through the details of the contract. It was comforting that she didn’t rush to get me out of there and I left feeling assured that my stored belongings would be safe at your facility. Thank you for providing such a wonderful company with knowledgeable and courteous employees!
Barbara Trujillo
Polite and convenient service.
I have been renting with AA Storage for little over a month. The customer service is outstanding. Everyone is so helpful. We are in the middle of transitioning houses and needed storage. The rental process was easy. The storage facility is well lit and clean. We were able to borrow a moving truck to move our items. I recommend AA Storage to anyone who is looking for a place.
wonderful! Ana was very friendly and extremely helpful.
It was excellent. Everything and everyone was great. Highly recommend the use of this facility.
Thorough and timely process.
Was the simplest thing i have done in a long time the facility is very clean and seems to be pretty secure . I looked at somd places that gave me a bad feeling not AA storage very professional!!
Very comfortable and secure
Very efficient, provided answers to all my questions and help me set up a new unit within a few minutes
The team at AA New Storage are the best. Great place to store your belongings.
Beautifully maintained, great staff.
It was fast friendly.. Security is great.. And it's open later than most.
Very professional and helpful.
Great well kept location, friendly knowledgeable staff.
So responsive and friendly and accessible! Could not be better.
Our experience with AA New Storage has always been stellar. Professional staff, always helpful and efficient. We couldn’t be happier!
I've been with AA New Storage for years now and and wouldn't go anywhere else! The facility is very clean and safe and the customer service is absolutely amazing. Also, the complex has an actual 'ocean view' which is a huge perk. The manager, Victor, is such a wonderful person is always very friendly and helpful.
Overall, I give them a full ten stars!!
Fantastic!
Best storage
Highly reccommend
I’m bothered by the fact that you asked this question in the past tense, when you said how did you feel. Because I feel fine not only in the past tense but in the present tense and, I expect to feel fine in the future tense.
Great experience and customer service!!
The office staff is very friendly and helpful. The use of the truck was a big plus
Easy rental and checkout. Great lighting, easy access, good hours. Very clean facility.
This is by FAR, the best storage facility I have ever dealt with !!!! Victor and Anna are very nice,
down to earth people. And the cleanest facility, to top it all off!!!management / overall gets an A +😃😃😛😃😃😃😃😃😃😃😛😃😃😃😃😃😃😃😃😃😃😃😃😃😃😃😃😃😃😃😃😃😃😃😃😃😃😃😛
My experience went very well with Victor the manager I experienced renting space 7 years ago which also went well with Victor. I would recommend your company every chance I get.
Have had storage at AA for 20 plus years, always clean, always great service especially from Victor!
A few recommendations are, wish it was air conditioned and had a little better lighting.
Otherwise I would give AA a 10!
AA Storage in Costa Mesa is very professional and provides excellent customer service.
Victor and Anna were both extremely friendly, thorough and helpful! We looked at several storage and AA New Storage stood out from everyone else.
Victor made the process go very smoothly.
Front desk person was incredibly helpful and friendly. The place feels safe and clean
very friendly and professional
Very friendly , informative and aware of my needs. Definitely the best storage experience I have had! Even though the last one had cookies, candy and bottled water😁
Everyone at AA New Storage is very help and great to work with. I have had multiple units over the past 10 years and would highly recommend them.
victor was very proactive about letting me know when additional units are available.
well maintained, clean and safe.
Victor is amazing. Great customer service and very friendly
The best storage experience one could have. Clean, ocean view and most importantly, the staff. Victor, Anna and Rose are wonderful.
It was nice I can’t remember the gals name that helped me. She was really friendly. And professional. She explained how it all works. Showed me around the property. Which is berry clean. Showed me the unit how the key pad works to get access onto the property. I was in and out in under thirty minutes. Thanks again for all your help.
Everyone at AA New Storage is always so friendly and helpful. Moving can be a stressful time, but renting storage from AA makes the process simple.
Anna has been super professional and made the process of renting a storage unit very easy. The facilities are clean and easy to access.
It was perfect. No complaints. Everything was handled quickly and professionally. Great experience.
There's no one that can match Victor's customer service. He is outstanding and goes the extra mile. I have known him for many years and he is consistently professional and goes the extra 120%.
Recomiendo este lugar las personas son muy amables y los storage están limpios buenas condiciones👍🏻
Very friendly staff and easy access to the facility..
Very clean and well lit.
I will definitely recommend your storage to my neighbors.
Thank you again..
It was great! I have personally complimented both Anna and Vincent for their great service, pleasant demeanor, and ability to make the process as painless and efficient as possible. I have already recommended to several friends. AAA+
Best,
Tara Johnson
We are very happy with the service and professionalism of the staff at your Costa Mesa Office. We look forward to our time with you.
Clean, safe site Victor, Rose and Anna are very helpful and nice.
We were on a waiting list due to our needs. Once our name came up we were called right away and moved in the same day. Excellent customer service.
Very efficient and friendly
Victor is great about keeping the property up and
keeping me aware of availablity on additional units.
Excellent. Victor is amazing and a true representative of service excellence.
Good. I have had a unit there for years.
Great Team of people working here!
It was super easy! Rose is great and very professional.
It is always a great experience. I just wish you’d prices weren’t so high.
Very happy with the people working behind the desk. Very accommodating .
Good,Victor was a great help! With all his experience and knowledge
The help was excellent and the place is clean and well managed. Victor and Ross was extremely helpful. Keep up the good work.
Jerry V.
I love your storage place the gentleman that handles the front desk is great!
Victor the manager is always extremely helpful! He is the reason I have rented 2 more addtl units over there! I do wish it wasn't so hot inside though!
Very easy! Victor was very informative! Great location for us.
Great, rose was awesome, and everything is clean and secure. the free usage of the box truck is a huge us as well.
thanks!
Great. So helpful, great facility, safe, competitive price. Love the use of the truck.
Thorough, friendly, and all needs were met.
My experience with AA storage was one I could never forget. The staff was super friendly and provided me with all the material I need to have a easy move.
It was amazing. We were helped and answered all of our questions and concerns.
Lady on front desk, the best... she is an amazing, polite person. Love her. Thank you and definitely would be a customer for a long time.
Outstanding Customer Service.
Victor (onsite manager) was very attentive and helpful by providing information and suggestions so that we were able to choose the right size storage unit.
Always pleasant, Victor awesome.
Helpful, professional staff, clean and convenient storage!
It was so easy to get my space reserved online and then even easier when I got into the office. Rose helped me get everything situated. She was so awesome.
The manager went above and beyond to work with me and make it a good experience I would highly recommend this storage facility.
The staff is so kind & helpful
wonderful!Victor and Rose are so incredibly helpful and both showed great care and concern to meet my storage needs. Highly recommend these folks!
Blessings!
Sorry for taking so long to give feedback. ..my computer was packed away. The lady who helped us when we rented our unit was the nicest person and so helpful! The world needs more people like her!
Clean facility. Courteous service.
You guys are great thanks
Wonderful manager up front! Clean spaces with wide walkways and carts to use, which made moving things much easier.
Easy to get the unit leased. Great people to work with.
Amazing customer relations from Victor and Rosa
Rodajas great Custer services skills ,very happy doing business with you
Victor is awesome, and the reason I came back to this facility.
Great!
Went to multiple storage units in the area...by far the best, in my opinion.
Thank you
victor & Rose are very positive, helpful & a pleasure to work with. I really appreciate their understanding in a very stressful time for me.
they set me up with the movers who did everything in a very timely manner.
thank you all again,
kathy
Great service, knowledgeable and able to assist expeditiously
Office staff extremely kind and helpful.
I have had a couple of storage units over the years at other places. This is by far the cleanest, best run one. I think your staff is extraordinarily helpful and nice. I love the piped in music that makes it feel friendly. I wanted an interior unit to avoid dust and it is very clean.
Great location and friendly employees....
Very nice and easy to work with
Great service very helpful
Very good! Great customer service.
Very nice experience. Great customer service. The facility is really clean and the staff is very helpful. They even provided a truck to move my belongings from my other storage unit.
Very easy to rent a unit here. Thank you for making it simple and stress free.
The manager was very helpful and very nice. I have used them several times and I would recommend them to anyone . The storage units are extremely clean.
I appreciate that it is clean inside and outside
Even the piped in music is nice.
When I approach the gate, either on entrance or exit, often the "see me" from the office and open the gate for me !!
Victor is great I know AA storage
Is very secure with my storage space
The staff is really friendly and helpful. The storage units, driveways, and hallways are always immaculate. Great job.
Great staff who really care. They made a stressful move go a lot easier for my family. I would not go anywhere else. We have been using AA Storage for many years with total satisfaction!
Great complex and good staff. Victor and Rosa are always helpful.
Rose and Victor were always outstanding in offering sincere helpful service. This is by far the
Mini storage complex from a easy to access desing
Victor is extremely helpful and friendly.
Victor and Rose are great! The place is always secure, clean, well maintained and there are no problems.
The staff at AA Storage are friendly, professional and helpful. The storage units and the entire grounds are always clean. I feel very safe each and every time I go to my storage unit. Highly recommend AA Storage!
You guys are great and very helpful and try to help me. Bill. Warmington
We had previously rented from you before, so we knew where we wanted to store our belongings again.We are happy with location, staff and overall facility.
I have been a long time tenet here at AAnew storage. I have to tell you that I have had storage units in the past and this is by far the best high-quality storage units around.
The staff Including Victor, Rose and Anna always there with a smile courteous service director has been a manager for as long as I can remember probably 10 years since I’ve got here, Rose has been with the property for several years and comes from a very experience background she has added a lot of value to this experience. I highly recommend this company to anyone who is looking for discriminating high-quality and high-class storage rental. Thank you Bruce Schoenberger
I loved my experience. Victor is amazing and a true gem - recommend you give him a raise if this type of thing is in order, as he is such a great asset to the success of the customer experience.
Also, just to coment further the units are always clean, facilities free from any trash, dust, rodents, etc and they are always felt like safe premises.
I would definitely recommend and have already recommended my friend Tawny to your location.
Kind regards,
Cathy Moon
The service & storage space provided has been great.
Thank you
Facility is always kept clean, well lite and secure.
Staff is always helpful and professional.
Very good company excellent service very clean area 100% satisfied with the service I have received.
All the ladies are pleasant and helpfull
We like the facility, however I don't like that the price has increased so frequently. If I continued to increase my prices on customers, I'd start loosing their business...
Great! Victor is extremely helpful!
We started out with one unit and now have two!