It was a great experience the manager was excellent he helped me get through everything I needed I really appreciate it him
The is the best storage facility!!! The staff is always so friendly and supportive!!! I will continue to store my items here
I love the workers I love my storage I love everything about you guys I have nothing bad to say about us storage thank you and keep up the good work love you guys miss Jacqueline McClellan
Excellent service will recommend to anyone
Cour.
Teous , Knowledgeable And professional
Good and not good, I have roaches in my unit!!!
Hello Annette, thank you for your feedback at our Compton facility. We apologize for the condition of your unit, and we appreciate you bringing this to our attention. Your feedback is valuable, and we’d like to address your concerns further. Please email us at
[email protected], and a manager will reach out to assist you.
First time using a storage and gotta say Great service over all. Thank you
I didn’t feel comfortable dealing with Mr. Mark I believe that’s his name. He was so serious no smile no Customer Service personality at all.
HE IS ALWAYS PROFESSIONAL, POLITE,FULL OF LAUGHTER. HIS MAIN CONCERN IS ME,THE CUSTOMER. I COULD PAY ON-LINE. BUT I ENJOY SEEING HIS SMILE. THE PLACE IS ALWAYS CLEAN INSIDE AND OUT.
Everything turned out good. Thank you very much
The front desk worker are awesome Thanks!
The staff is great Chris all three gentlemen at this site off of El Segundo are awesome. I work with all three gentlemen and they were stellar good job on hiring people that care
OK To trouble entering elevator then having to put code again.
ALWAYS A EXCELLENT VISIT BUT I FOUND A LOT OF RAT DROPPING INSIDE MY UNIT
US Storage accepted a $300 payment from me and refused to refund my money although the storage unit was comoletelly emptied out by the 3rd of the month.
Also, my furniture was water damaged and there was rat feces in most of my boxes, which resulted in me having to trash 90% of my items. No compensation was ever offered.
I would definitely NOT recommend using this company.
Hello Karina, thank you for reviewing our Compton facility. We’re sorry to hear about the issues you encountered, including the condition of your belongings and the billing concern. This is not reflective of the standards we strive to uphold, and we would like to discuss this situation further and see how we can assist. At your earliest convenience, please email your best contact information to
[email protected], and a manager will reach out to you.
It was good. The facility was clean and staff was professional and helpful.
You have Rats, they destroyed over $3000 dollars worth of men’s suits plus all my leather shoes and they destroyed possible over a Million Dollars plus in original Artwork of mines, urine smell along with feces was all over the place, my mother just had died and my brother was being abuse and neglect while being in the hospital so he had to be put to sleep so I had too much going on to focus on my storage.
I was very disappointed in the end
Customer service is great all the employees are very professional and nice.
I had no problems storing my items there. I used it short term for about 3 months.
This was the worst. Rats ate and destroyed most of the items I had in storage. When I informed someone at your storage, I was told that they are not responsible. I had to throw away 80% of my clothes, shoes, household items and sealed food items. I will never recommend your storage and I I have told numerous people who asked about your services not to use your services. Not just your Compton facility but any of your storage. I actually recommend other storage facilities that I have used to store my furniture and it worked fine for my friends and family.
Our experience with your company is great, we referred lors of family and friend to your storage space.
it was a good experience at the families time of need.
It was the horrible, disappointing, disgusting experience I have had with company. I will not ever recommend to any family or friends. I wouldn’t recommend to my worst enemy.
The experience was horrible and the fees increased drastically.
Liars and rats everywhere
The staff there was very informative, polite and so helpful. The only problem i had were mice which the staff helped me out with but overall its clean easy to access and close to home.
It was great. I was able to have my stuff secured and protected and available anytime I needed something.
Morning I remember back in the days storage spaces wasn't that high and got to be very expensive I wouldn't recommend anyone because it's just like you might as well live in it because that's high expensive it has gotten thank you for wanting my feedback
Si lo recomiendo todo muy bien nunca tuve problemas con ellos se los recomendó a otra personas
The rent continues to rise.While sometimes the elevators are out sometimes.
Bad my storage unit has been robbed not a very secure location
Good price, next to no customer service.
I left multiple messages for management to contact me, not one reply.
I was terrified. I opened my unit and ray feces was everywhere I had to throw away a lot of my things.
The manager is always changing here. Mainly because they are not properly trained. The 3 + years I rented would go up whenever they felt necessary not at the beginning of the year with a notice. The last year I was there I decided to pay one year ahead so that the price will not change on me. I was wrong for that they still try to add tax and additional fees for a monthly payment even though i pay 1 year I advance. It was horrible how they treated me during that last year, locking me out of my unit, demanding payment even though I have receipts that the price I paid that day was good for the year. I had managers threaten to arrest me and that they would lock me out. I would never recommend renting here. I was renting for my business storage. They made it clear to me that’s not the type of Business they wanted. I guess they preferred roach infested apartments that leave junk for them to auction off the next months. Just an absolutely waste of a place for such a new storage built.
I feel very good I feel safe and it was really clean and people was there to serve me when I needed it thank you very much
You raise your rates to quickly,.. Considering services provided!!!
no problem very good folks
I was a great experience the staff are very friendly and helpful, I never had a problem
repeated price increases, zero extra incentives. pest control needed
The only complaint I have is the elevators are always out of service.
I FEEL GREAT, THE STORAGE SPACE, CLEAN &NEAT.
The price wasn't locked in at the rate I started off with. Customer service was terrible at the office. I been away from this storage over a year almost and I left within good standings. If someone using my name I need to know because why are you contacting me now? I been away a long time from US Storage.
Bad rat **** every where my payment started off low every month it would change, the mice **** destroyed my furniture I had to leave it in the storage , over 2500 of damage and they only paid out $500
Not too satisfied, my calls are always ignored and referred back and forth
My contract was cancelled because I could not put a lock on my empty unit in time. I will search for another storage provider.
Never had any problems.if I had any questions always got an answer. Very professional.
The facility is has too many rats running around the storage. My lock can’t open. I haven’t my storage in months because I need a locksmith to open but still pay the storage fee. Need some compensation .. please advise
Adelina McCloud
Rats have destroyed almost everything I had there. I'm devastated & there were things that had sentimental value to it. I'd never recommend your storage facility.
The people working for your organization at that location were very customer friendly. However, I found the company policies that govern US Storage on their ability to increase cost within any given year to be price gouging and should be made to pay for such abuse. The greed by which you conduct your business should be considered illegal and the executives that make and sign off on these polices should be fined along with the Company.
I would never refer friends or family to any of your locations. You offer a small discount to bring in your business and then you double and triple your fees within the year thereby completely elimination any discount you offered the public. So Why bother!!
With regard to my leaving your facility; it appears to be clean but looks are deceiving. Upon leaving I found RAT Droppings all over my things. There was nothing eatable in my storage unit, yet the evidence was all over the floor. Yet I paid over and above what I feel was reasonable. I should have taken my things sooner.
Nothing I have said is strong enough to express the distain I feel for the company and the cost abuse you inflect upon me & all the people that had chosen to use your facility.
Rates steadily rising.. Almost unaffordable!!
I’m very satisfied with this company
Always going up on rent and closing to early
keep changing the price too much often thats only issued i havd where i lost my stuff at storage
Good experience. Friendly staff.
I had a good experience whenever I needed assistance there was no hesitation from the staff
I enjoy my safe you goes were very professional thanks
It’s cool just the timing changed
I am very pleased with the services provided at the Compton, CA facility, this includes office Starr and up keep of the property.
Didn't have to ask any questions because Dewayne gave me all the information I needed to know. Was very pleased with the service.
Very good, the only small issue was that i did not get to use the move-in truck. But it was available for me when i moved out, after i had mentioned it to one of the employees. Thanks you all :*
It was good need more space
Staff is friendly, helpful and storage units accessible and clean
I love it the staff was very nice and helpful I really appreciate them I would recommend to everyone and they have a truck u can use for free when you rent a storage
Everything is great. N perfect love how everyone pays attention n prices are extremely great
Staff was Always friendly and courteous
I feel it would make a world of difference in feeling secure if you would put cameras on the third floor. It is a dead spot and potential danger for females who visit their storage alone.
I have spoken to management several times regarding this issue.
Your price for storage is to high and lot off people's get behind on they bill and in up losing everything. And if your payment is late you fine them.
I really like the ease of access to my units. I like that I can pay multiple units from one account and that the online portal is user friendly. The staff in person and on the phone are always very helpful and pleasant. The cleanliness of the facility is extremely important to me and love that it is always so well kept. I also appreciate the move in truck. I do wish It was available after the initial move in, though.
Really good, very professional
Hello good morning, I’m unit 3041 and I highly recommend US storage to anyone, great atmosphere, great customer service, willing to go beyond to serve you. I’m a Satisfy customer!
Great! don't understand why the increased of $16 every 3 to 4mths the space is the same
I feel satisfied with the services, the place is super clean, the workers are very friendly, everything is fine.
Well so far I been feeling ok coming to us storage in and out, I like the quick access to my storage unit.
Exceptional. customer service is excellent.
I had a great experience using US storage it was always clean when I went. No bugs or rat dropping in my storage when I moved out. Easy pay over the phone.
Siempre que he visitado las instalaciones,han sido amables y me han ayudado con lo que he necesitado.Esta limpio,hay mucho parking,los pasillos estan bien iluminados.
Muy buen servisio siempre estan atentos para lo que los clientes nesesitan
Easy access, clean, dry, well lighted and warm. I was well satisfied.
Great storage staff are real friendly and professional always helpful and willing to help .Never had an issue and best of all the prices are real cheap and affordable and also have a moving truck to borrow to move your stuff will gladly recommend to others
Manager was great staff friendly
Very professional and courteous staff
Building and grounds kept clean
Excellent. Very good service. Just Restroom aren't available, you should have at least 1 available.
you guys are doing ok. The Compton location staff are very nice and friendly.
The facility is always clean and well lit. I feel very safe no matter the time of day or night.
Always polite customer service and the price of units are not bad no problem with unwanted guest great location
I was very satisfied the workers were friendly and helpful
Happy with the facility and staff.
Staff was very kind very supportive showed us around and I would definitely prefer this to a friend and family and if I had use of a storage space again after this I would definitely come back
I had a great experience. Dewayne assisted me when I came in to get my storage unit and provided great customer service!
Great personalities
Good pricing
Professional
Timely
Accommodating
Always pleasant! Helpful and courteous. Facility is clean. My questions are usually answered! I feel that the facility is safe. Hopefully all our personal effect will remain safe from theft!!!! So far so good.
I was very happy with the costomer service.
It was okay my unit was to small but, that what I could afford MANAGEMENT was great
Very good. I will tell very one about you guys.
My experience with you guys was very good and in the future if I need another storage I'll be looking you guys up again thank you for your help
The associates were always very helpful and the center always clean and operable.
Great service and convenient to pay over the phone
Very professionally at all times.
The customer service was excellent, however the fact that the carts are locked and office closed create a big problem as I am a woman and can't carry things that are too heavy , I'm talking about days you're closed and after hours.
It was good and I thank you for being able to come in and out as they please
Very good experience, facility seems very secure and trustworthy. I go often and have no complaints.
Professional and very clean
I'm happy with my experience. Thanks
Their service was so good that I will rent another space again
The best storage ever! Very helpful and professional and courteous and they provided me with my own lock included in the payment. Great prices!
Staff very nice, storage units clean, access to security gate good, but the door to access the unit after hours once all staff leaves locks you out frequently, no assist and is an inconvenience and very concerning. Code was put in correctly and still I could not access any of the doors to get to the unit.I had driven 42 miles to access my unit and could not get in. Please work on getting doors to work after hours. thanks.
Although the location is new, it was clean and office staff was helpful. The location is secure and well located.
I felt pretty good about my experience. It was easy to log in to my account and pay my monthly bill with no interruptions.
I love your service. Great customer service. Thank you.
Great service..
Good prices and nice and clean
The experience was good very welcoming environment and very safe I feel my stuff is well taken care of.
Because they are very nice
I had a good experience the staff was very accommodating and provided good service.
It was a very positive experience!
Awesome experience, great staff
The storage manager was nice and helpful. I will highly recommend this storage.
My experience was good everyone was very helpful
Very comfortable and relaxed and excellent service by your excellent service
Very professional and knowledgeable...everyone new exactly what they were doing...I am extremely pleased