Super clean and nice atmosphere, Raeann is Awesome!
Excellent, I love the easy way to navigate and get to my storage unit. Everyone is extremely welcoming and the facility is clean
Great communication. Check in first day at chino hills was awesome!
Very easy and professional
Very happy with the temperatures controlled unit. Didn’t worry too much about my stuff.
Worst experience of my life. I was going through a divorce and lost my house. I put all my things in your over priced facility only for the price to go up and I could no longer feed my children let alone pay my storage. I was a month late and requested to get my valuables and they said NO. Ultimately your company sold all of my possessions, from my deceased fathers things to my childrens things. Thank you for putting salt on an open wound. YALL ****!
The service I received from your employees was outstanding. They answer my questions. They help me get what I needed taken care of. I got my space it was clean. It was easy. It was always kept up. They were always available if I had any questions or problems. I really enjoyed, using your service and then when I moved away, they made it very easy to unload my storage unit and clean it and leave it and it was a good experience. I’d recommend it for anyone who needs Storage temporary or long-term.
Air conditioned storage facility is good.
Don’t like the rent getting raised every year.
Great. Clean, secure facility.
I didn't appreciate the Kure donation you tacked on every month that I was told, help pay something to do with the owner's cancer (?). You should give your renters the option to make this donation. What is the IRS status of this contribution? We should be getting a 1099 to file with our taxes.
I found bed bugs in my belongings when I brought them home. Otherwise everything was OK. The bed bugs were a terrible problem so not sure if I will do storage again anywhere.
$245 for a medium size unit is ridiculous. Will be getting rid of my unit soon
So far it's been a great experience. The facility is nice and clean.
I like the facility and the only thing that I would change is the entrance sliding doors. They need a stop on inside were carts can break the doors from opening the staff is great
Great experience however raising the rent after 6 months was never reviewed in the contract.
Everything is super clean and the staff is super friendly. I've referred friends and they moved in. I love the way you have access for each unit.
I feel that my things that are stored here are safe and secure. You can't ask for anything more. Keep up the great work.
Great experience.
Clean and safe facility, amazing staff (Michael, thank so very much for your help!).
I like this facility. It’s clean. It has longer hours and most importantly it’s convenient. There have been times I have come kind of late in the evening and I feel safe. There are lights everywhere and cameras as well.
I felt my contents were safe and I had access whenever I needed it.
Staff is quick to solve problems. The place is climate controlled. Easy in and easy out. Long hours. Most importantly it’s closes by.
It's not safe because someone named my door would not lock and I'm missing a red minibike
Very good this is why I went back to you all again I felt comfortable with the stuff and the storage units are very clean what I like the most is that we don’t have to deal with locks it’s all by phone
Good units but pricey. Lots of technical issues with the digital locks
Always felt clean and secure
Super helpful staff. Clean facilities and felt highly secure.
As a first time storage user after tons of research and review audits: this was the best choice made. The staff is great and helpful, the facility is always clean but more importantly I feel safe when going there as with my storage.
My only complaint is that I don’t get internet, I would like internet service for my account .. I have to organize my unit and I would like to have internet while I’m getting my unit organized
Ambivalent ... Statement fee of $1.00 was charged to my monthly statement, which was never mentioned when storage unit was rented.
Staff is very helpful in getting any questions I have answered , very nicely .
so far so good. very nice facility and staff.
The manager/reps were very friendly, easy to speak to, answered to every question asked, and were very helpful. The building and storage are really clean, well-maintained, and safe. I was really happy to keep my belongings there.
I will definitely be a returning customer and highly recommend it to anyone interested.
Jane.
The storage facility was nice and clean. Having put a digital lock and a physical lock was very nice.
It's been a pleasant experience, staff is helpful and kind.
Superior service at great price!
I have excellent experience with this location. The location is very clean and having good Mountain View. Plus the representatives are friendly and helpful.
Great service, clean facility would definitely recommend this place
Tiffany is helpful and well versed in the operation of the storage facility.
Very nice people and helpful in want I need I feel very secure at this location. Had very bad experience in other locations.
Reana and the whole team were very knowledgeable efficient and helpful. Anytime I will come in I was greeted hello with a smile. This place is very clean! I had no issues an no hassle.
Thank you all !
I had a great experience here! The staff was very helpful and friendly! The facility was always clean! I would definitely use this storage facility again!
Great experience! Loved the temp controlled units, early access, and entry using the phone/app. Staff was always kind and helpful.
My entire experience from booking to meeting with the front office staff to closing out my unit because I no longer needed it, exceeded my expectations, it was excellent! I will definitely recommend and if I need it again, I will definitely be coming back.
The process was Seamless with excellent customer service.
Very pleasant and hassle free
Amazing Staff, Super Clean, we love that you support an atmosphere for Small Businesses.
She was very knowledgeable and very helpful and answered all my questions
Professional, friendly, respectful.
Even if I don't get to actually used it, the customer service, cleanest and high tech security access and the friendly booking and cancelation was great! Thank You!
The way the security app works for the elevators is a little annoying. I appreciate the security of the app and the cleanliness of the facility. Management is very helpful.
Everything is great! When signing up for unit staff member was helpful and pleasant. Easy access to storage facility and unit. Carts are always available to move belongings from my vehicle to my unit.
On my last visit had spotty connection opening my storage unit. But that may have been issues connecting a new phone.
Absolutely no issues otherwise!
I was glad staff member, Lee, was able to help resolve an issue I encountered upon opening. And I'm happy overall with the amount of space I have to store my things. It's very clean!