The person I was talking to was very apologetic and understanding as far as business practices i feel they are very shady with hidden fees I was unaware of or 3ven told about. Sometimes customer service are unable to assist unless they reach a someone higher up to answer a simple question or fix my bill.
Very frustrating
Hello Omar, thank you for sharing your experience at our Cerritos facility. We apologize for any confusion you encountered regarding fees and the need for additional support when resolving issues. We understand how important clear communication is, and we’d like to address your concerns further. Please email us at
[email protected], and a manager will follow up with you.
Very pleasant experience with this company very nice
The reception lady that is on the counter help doing my things but she seems bad. I had a bad experience at 5:20 pm
When I ask to use the restroom that was for my kid. She told me she already clean the restroom and she put some chemicals. Like saying in other words do not use it
Also she seems that she want to leave early so that was really annoying is like I was doing her more job. I was trying to use the cart and she was not there from 9 am to 11:30 what is the purpose of the office if she is not there. I had carry my things by myself
Really bad.
Hello Eduardo, thank you for sharing your experience at our Cerritos facility. We apologize for any inconvenience you encountered during your visit. Our goal is to provide helpful and consistent service, and we're sorry to hear we didn’t meet those expectations. We would like to further connect. At your earliest convenience, please email us at
[email protected] with more information about your recent experience, and a manager will reach out to you.
Bad
Hello Roberto, thank you for reviewing our Cerritos facility. We would like to take the opportunity to speak with you further to learn more about your visit. At your earliest convenience, please email us at
[email protected] with more information about your experience. We look forward to speaking with you!
Great Service! Very friendly staff always make themselves available and so helpful.
Muy amables y me gustó mucho el lugar y además es grande y barato muchas gracias y espero poder rentarlo x varios meses .
Just easy to do business with and good affordable rates compared to others also.safe
I believe the day managers name is Daisy. She was awesome as was the manager Saturday the 25th of May.
We used your storage for about 6 years before and were just as happy as we are now.
It was a good experience, the employee was very nice and answered all my questions.
I feel that it was fast past .
Good quality work
Best prices in town ..
The costumer was nice and attentive’
The facility is very clean and well maintained. The unit prices are reasonable and it is relatively easy to access your stored items during business hours. The lady at the counter was cheerful and very helpful. I would recommend this place to anyone looking for storage. Very Nice!
I had a great experience with getting a storage space here. Workers were helpful and knowledgeable.
My experience with US Storage Centers was easy & a quick experience the property manager was very nice & answered all my questions & concerns that I needed!
The facility was very nice and extremely clean. I was helped by daisy, she was very informative. She told us all the rules and how to use everything in the facility.
US Storage provided a convenient and quick solution to my storage needs. The process of acquiring the storage space was smooth, and all the instructions and facility rules were clearly communicated and understood. I highly recommend US Storage for their efficiency and clarity in customer service."
Great customer service. The staff of always friendly at the desk and was very helpful with answering my questions.
Daisy was very helpful and courteous. It was a pleasure dealing with her.
Clean safe location. Friendly.
Very easy and accommodating. Have been there twice before
It was a good experience but would be ideal if I could access my unit anytime day or night .
Great- Daisy was perfect with my brother who originally went down to see which unit would be a perfect fit. I came down afterwards and it was smooth sailing from there. Dy did a great job getting it completed.
Also want to mention that the place is spotless- and smells so clean. Thank you guys for doing such a perfect job keeping the place in top-top shape.
Great experience, very helpful and kind staff.
VERY HELPFUL & UNDERSTANDING; THE PROPERTY MANAGER EXPLAINED EVERYTHING CLEARLY
Zero here i rented a unit and paid at least the first two months in advance for my fiancee why because ive been with this facility for quite awhile and i would not listen to her and i went with your facility and even though its been paid for Daisy would not let my fiancee take ow er ship because her picture id had expired and my girl was told i codnt get my money back well i went to go check tbe unit and there was a lock put on it not my lock and its not a red lock i demand a full refund of $263.63 paid on 2/15/2023 im very unhappy with your facility and get this even though i paid for it myself daisy denied me entrance ive been with you guys since 2008 thats all i have to say oh yeah now my gf left me also thanks
Very upsetting. Interaction with the will be helping me was great but you still haven't refunded the money you took from my account. I never finish the paperwork and I was charged and then sent a bill and I believe you're watching prices are some deceptive us to be illegal
My phone number is wrong which may have been part of the problem – but you can't just charge people, and you can't just double their rate or try to that's why I didn't finish the paperwork. I would never ever recommend you except I would recommend you to the state to see if what you do is illegal
Awful 1st of all I am a disabled veteran on a fixed income. I did not take possession nor have I even set foot on the Cerritos property I called to cancel my unit they told me I would not qualify for a refund that is unacceptable . The manager at the Cerritos location was quite Frank and rude "you will not get a refund" I would like a full refund...
Tatiana helped us at the Cerritos location. She was very friendly & helpful. I appreciate how easy it was to get all the paperwork completed & the facility was very clean! Thank you very much. Tatiana and Daisy were great. I will definitely recommend your company to friends and family.
Nice place, clean and safe.
After a few years I came back to rent and little room and was a little bothered by a female individual at the front desk who just kept staring at me as I offloaded my items to store. I later proceeded and respectfully asked the female if I can use the restroom which is located right in front of where you load your items to go up on the elevator and she seems to have a bit of a power trip and a bit aggressive if you ask me she stated that she would let me borrow 'her' restroom this one time. If she wasn't allowed or customers weren't allowed to use the restroom respectfully tell me that customers aren't allowed to use the restroom and that's it. I might consider relocating at the same time notify my friends and family about this business.
The process to sign up was very quick and easy, staff was also very friendly.
I'm pretty happy with the communication
Place is always clean and well managed
Excellent reception from the associate that greeted us. This made our decision to rent the storage. Very pleased!
The Cerritos location has very helpful & friendly workers. A special thank you to Daisy who has helped me with two different storage spaces.
Really has been a great help..I am moving to a smaller unit by the elevator, kinda in a straight line to the other unit
I will bring a helper and by Sunday.
Thanks for your help
Dian price
It was so easy, that I will recomend to friends..
great front desk was super helpful with great and positive attitude. Made my choice of renting a storage unit there easier.
Our experience with your business was great. Daisy and Angie were very helpful and a delite to work with.
excellent services and friendly customer management skills. I enjoyed working with your staff.
Really like that you can do everything online. Your facilities are very clean and accessible.
Everything was great. Angie Magana was extremely helpful and courteous getting us set up and showing us how the facility operates. She made sure we had everything we needed to get started. She is a blessing!
Space is clean and suitable
Everything worked out well thank you us storage
Great experience. Very helpful
Service is excellent and the office attendant were so helpful and friendly. We're definitely satisfied.
Very helpful with and questions I may have had. Have used this facility for many many years.
We have had nothing but great experiences at your facility. Every time we go there to take our stuff the attendant ( I think her name is Daisy..She has braces) has been very professional, knowledgeable, helpful and pleasant. The facility is clean and easy to access.
Friendly, nice, and helpful.
It really has been great!!! Very easy, fast and customer service is excellent!!! Thank you for making the whole experience easy as possible.
The cleanliness and good condition of the storage units are great. The willingness of the clerk in helping by explaining all the details was great.
Great satisfied with staff
The experience was nice and simple. Daisy was very friendly,helpful, and patient when answering all of my questions. I will definitely recommend this storage facility due to the customer service I received.
I’ve never had a better experience at a storage facility than I’ve had at this location.
Daisy was professional and efficient. She was friendly and helpful. My interaction with her was pleasant, during these stressful times, she has a calm and assuring demeanor.
Feeling confidence in knowing my storage items are safe and secure is the best experience one could have while having to store items. I feel this confidence here.
I was very happy with how things went. Fil assisted us and he was so helpful, he made sure we knew the office hours and how to access our unit when the office is closed, he also went over the contract so we had no questions. The facility is cooled and very clean and I was very happy to see that it was so well lit. It was a great experience.
I like the people around there they are very helpful I will tell all my friends you guys are excellent
It was nice I had the pleasure of working with Daisy who was very nice to us. Just after opening the unit and when we were about to fillet we noticed that there was either a water leak or some oily substance on the ground Daisy quickly offered us another storage unit I wish we decline because she then offered a box that we could just place down to protect our items it wasn’t water it seemed like or what Daisy said was that the previous renters tried to clean up the floor and ended up leaving a mark. So we appreciate the customer service given to us
Great. The customer service was great and the units are clean.
Awesome service ! The lady up front is friendly and accommodating. The unit is very clean !
Amazing service, extremely clean. Very helpful and friendly. Recommend highly.
Daisy was great and made the process easy
I thought it was a bit pricey but overall the facility was clean and well organized.
Amazing. Daisy was so sweet and helpful. A true customer service hero. She explained everything clearly, and was very patient with all my questions. You are lucky to have her on your team. Thanks again Daisy!!
She was very helpful answering all my questions.
Great Craig was very helpful, and friendly, everything was ready and easy, didn't take long.
Once I learned how the elevators worked things went well. The movers liked it also and they were able to go fast. I am very impressed with the security and you have the ability to text me and tell me my lock WAS NOT LOCKED!!! SHORTER dollys would help getting around the corners easier!!
D price
Daisy was a pleasure to work with. She was very informative, helpful and friendly.
Daisy was very helpful will recommend to anyone Thanks for the friendly suggestions.
Very helpful for a first time customer, made me feel comfortable with the hole thing 😊
Very informative..rep was great
Quick, efficient, affordable. The team was quick to answer our questions and show us spaces available. We leased same day. Experience so far has been great.
Very professional great made me feel a home thank you to Daisy on getting me set up as well :)
Daisy was very kind and helpful.
Good daisy is a awesome person to who makes it a awesome experience just nice person all around
Daisy was knowledgeable and helpful making the experience very pleasant.
Everything went great!! Daisy was just wondrrful and she explained what I need to do and transaction was so easy.
It was nice and I was stressed but was taken care of and handled with care.
We needed to move some equipment and store it for several months.
Daisy gave us a very good deal and she even helped save some on a special rate on a 4-month deal they were offering.
The rep on the phone was very professional and answered all the questions I had and explained the different options, pricing, and promotions.
Very helpful and informative. The custom service was on point and employees were friendly and respectful.
Great, Craig was very helpful
He showed me two different storage units that were available.
Excellent customer service.
Daisy your on site manager is very friendly and helpful.
Very helpful and friendly staff!
I felt comfortable that I was with the right company to meet my needs.
It was an easy and fast well informed experience highly recommended to friends and family
Staff was very helpful and went out of his way to answer all of our questions. The entire office was recently cleaned and looked and smelled great!
Very professional and friendly
Very pleasant experience. Helpful and courteous reception staff who answered all the queries to our satisfaction.
I knew what I wanted and it was taken care of.
Always pleasant and very nice employees there to help
Excellent and intelligent service. Friendly, courteous and helped me right away.
Friendly staff and helpful. Thank you.
My experience with renting a storage unit through your facility was top notch very pleased with Internet access via your online web portal as well as person to person interfacing on site
Daisy and Filibert are a great team working together meeting customers needs, awesome!!
You're Team and I worked well together in finding the right size unit I need at the right price.
The staff at US Storage Centers was professional and very patient with me at the time of my enrollment.
Very professional, Daisy explained well.
Very good. The service representative who assisted me in person walked me through the entire process. She was extremely helpful and kind.
Great! Daisy was very helpful and the units were very nice. Facility is very clean.
Daisy was great and answered all my questions and explained everything to me. The prices are affordable.
Great experience. Lady at the front desk was nice and very helpful.
Doing transaction with Mr. Filibert-property manager was easy to understand. He treat me well by giving me choices by showing the unit actual before closing the deal then gave me the best deal.
I'm very pleased with my storage experience.
Customer service was excellent and very thorough
Excellent customer service, Daisy knows how is the process and she helped us to find the best option for us.
Daisy is AWESOME!!! She goes beyond the call of duty!! The facility is extremely clean!!! Love to store my stuff here . . .
Very simple to set up and staff was awesome
Daisy was amazing super helpful and very nice the whole team is wonderful and the entire property so clean from outside to inside the units
Daisy and everyone there is amazing would highly recommend this storage place:)
Very clean like the security I dont have to worry about my things. Management is very kind and helpful.
The staff is super friendly and nice. They are willing to help if needed. Plus the locations are always so neat and tidy.
Staff very friendly and helpful
I have had a unit for about five years and needed another. I can't say enough about Daisy... she knew i needed one, called me and helped with the process. I am not in the best health and she went out of her way to make sure i sat and rested and safe to drive. She always looks up when i go in and smiles and waves. All the emplyees in the past have always been nice, polite, and helpful. I have never had a problem, in fact that is why i choose to stay and get a second unit when the first was almost empty. I couldnt decide to go elsewhere but decided to stay. Place always clean, employees knowledgable and great to work with. Again... Daisy is great, i didnt realize i looked so bad (sick) but she did... thanks for her care and concern, she went above her call of duty.
the Manager of the store was the most helpfull person you could have hire more like that.great Job
My wife and I moved from Virginia and had to return the uhaul the day after we got here. Daisy had us in a unit within minutes of us telling her how much stuff we had. Daisy has excellent customer service skills and knows her job.
Had a unit a few years ago and when my mother needed a unit I knew right where to go...US Storage! Great serive and facility back then, Great service and facility now!
Great, Daisy did everything to make us knowledgeable about how to enter the complex. Also she explained our contract very clearly. Nice experienced.
Every aspect of renting the storage unit went good, I didn't expect the high cost.
The staff was always very friendly and helpful. The facility is always kept very clean.
it's been a great experience so far.
Ours was a positive experience. The facility was always clean. Staff always helpful. We never had any issues here.
Friendly and professional staff. Storage was nice a perfect for what I needed. Thanks and God bless.
I would highly recommed them. Daisey was great. She made it easy.
Daisy is a great person that help me in the moment í most need help. Amazing manager. Thank you Daisy
Daisy was always very friendly and helpful
Thanks!!!
I was impressed with Daisy who waited on me. The facility was extremely clean and neat.
Staff members were very pleasant to work with. Very friendly and approachable. I also liked that the carts were always available to use at all times, even after office hours. The facility was very clean and felt safe. The only negative feedback I would have to give is that, I've been a customer for almost 2 years, and during that time I've had the price increase on me 3 times. The last price increase was the last draw and therefore decided to move out of the storage unit.
Customer service was great!
Where’s your ‘senior discount’?? 🤔
I felt good. My questions were answered & Everything was explained to me clearly. The property was very clean
The service that I received from the assistant manager there was amazing. I have no co.plains so far, very clean facility and amazing overall service.
Kevin made the experience fun and also understandable.
The facility was nice and the staff was friendly. The only thing I did not like was that they raised my rent almost $30 a month after a couple of months.
Solid. Nice, responsive staff. Building security is really good and the facility is really well maintained.
Very satisfying with the service and your employees are great people and I thank for the service.
Staff was very helpful ,Daisy was very informative
Very clean well managed people are very nice polite and helpfull made it alot easier for me
Had a good experience...Craig the managers schedule the day I came was very helpful.
Courteous, helpful, clean facility.
good service specially the guy who works on sundays.
I was very please with the young lady that helped me with my storage needs. She was very professional, knowledgeable and made sure I throughly understood all the information she explained to me.
Very nice and friendly.most helpful😀
Very good location. Unit renting fee is also reasonable. Mr. Filibert Loyola gave me good offer. Building is clean and convenient to use compared to other dark and dirty storage buildings. I will recommend to other people. May I suggest one thing? Would you check and clean bathroom frequently? Sometimes, it is dirty. Can we use bathroom even after office hours? It is inconvenient to use bathroom in early morning or at night. Please consider. Thank you.
Daisy was awesome! The facility is very clean.
Amazing staff. I would def. Go back if I need storage
My experience you guys is great so far
I love my experience at US Storage. Helpful and committed to giving you the best deal and the storage space that fits what you need.
I have been hesitant to get a storage for months but once I called US Storage Centers I received the best costumer service from Craig. I went that same day to look at the storages and Craig made sure I left there happy. I received the best price and I felt very comfortable having my property stored here.
My experience with us storage was very positive Filibert was extremely kind, and welcoming. Great customer service making customer feel like they matter. Great rates. I was referred by my niece, and she told me how nice everyone was, sometimes people may have a different experience but it was confirmed customer service very good. I would be glad to recommend us storage centers to others.
Oscar was great! Explained everything in detail and was very friendly and approachable !!! Would definitely recommend this company!
Like the personality of Gilbert and Oscar cool dudes professional and they seem like they care they care about taking care of you the best of the king there is one thing I would say the negative time to get busy and it's only one person and so one person is already going to have to wait or somebody waiting to leave and that's what this I would think about having two people there so I couldn't tell you if there is two people there at the same time I'm happy about the way I was treated 0
The customer service at US Storage is highly rated. They are respectful, helpful and give good customer service, something very rare today.
The employees at the 605 freeway storage place are the Best. They are polite, nice and helpful. From the 1st day that I did a storage unit auction at that location, Jonathan (then was there) I was very impressed.
One can get a storage unit anywhere, but your service tops them all and most of any businesses that I deal with on a daily basis. (I own a mortgage and property management company) Would not think of going anywhere else !!!!
Daisy's positive attitude was the reason why I went back to this storage. I was actually with another storage but canceled my contract to use this one instead. The atmosphere was much better and so were the choices given to transport my items back and forth.
Great customer service, Great prices, Variety of choices.
Daisy was very helpful. The facility was clean. I am happy with this place.
Great experience! Friendly and helpful staff, good prices and use of a moving truck. What else can you ask for?
I'm very satisfied customer service, the prices,and the facilities hour's,make it quite convenient. Thank you US STORAGE! - Derek Elias