US Storage is very satisfactorily recommended to those who wish to keep their things safely.
This is my first excellent experience with US storage. The store manager Veronica is very helpful and explained everything what I have to know. She did a very excellent customer service! Keep it up!! Thank you. I'm happy to be your customer.
I like to express my gratitude, thank you especially Veronica, Awesome job friendly, great attitude and informational. Terrific job I greatly appreciated. MAHALO’s
The storage unit was clean and cool And The Manager
Tatiana was good and professional.
Although the unit itself is a little pricey.
I like the knowledgeable employees who are very helpful.
Being my first storage ever
Good prices , Good Customer Service, Good Maintenance,
Highly recommended 👌🏽‼️
you guys make it easy as can be with no hassles , gimmicks or fine print compared to the other guys . Ms Tatiana and Veronica do a great job making sure my needs are met thats why I am a return customer but this time only my name is on the paperwork the storage is for a friend who fell on hard times and U.S Storage has been there when we needed it , Kudos to your team !!
It’s cool, I wish they told me what day my bill was due… 2 weeks after getting my contract… Then the manager can be annoying with the letters from day 1 to today she could send 3 a day. The storage is cool tho no complaints
Well, in all honesty, we had reserved the truck for Saturday, May 25th. The girl stated on more than one occasion I “MUST” pick up the truck no later than 9:30. We got there at 9:30 and there was a sign on the door saying they will
Be back at 10:30. We DID NOT receive a phone call letting us know they would not be in the office. We then had to make other arrangements.
I WAS NOT HAPPY, when I brought it to Vero’s attention she was very rude about it. This was my first interaction with your company, NOT A GOID IMPRESSION
I enjoy how clean and organized the storage is. The one thing I don't like is the fact that there is only one cart that isn't locked up for use. The locked carts are useless when you only have one person working the office and they step away and lock the office. On top of that, I can't access the other carts after 6 pm when the office closes. The other day, i had to leave with the key to the cart and couldn't get my ID back because there was no one in the office to help. I waited 20 minutes before just leaving and going back to work. For an indoor storage facility, this is such a pain to deal with and a big reason why I probably won't be returning here next time I need a storage.
I am totally impressed and happy with John. He is very generous and very commendable in every way with public relations, friendliness and helpful. Unfortunately he wasn't working the last day I moved out so I couldn't thank him and shake his hand and give him a George Foreman grill and brand new champion shoes since this assistant As for them, I gave it to her. I can't refuse a woman. It was meant for John but he wasn't there. I am very happy with John's. Great, generous and helpful. I didn't want to come back if I'm not renting just to thank him. I live in garden Grove so it's out of the way. Thanks again, Johnny
Excellent, great customer service.
Professional and curtious
Great experience staff was ver helpful everything I need is answered will definitely do transactions again
Excellent Storage Resource Services. Titianna And Veronica Have Been Very Clear And Patient IN Our Time Of Need, Jason. Thank You For Everything🌹~
The place is so clean and Tatiana Taylor was so friendly and very helpful. Her beautiful smile just makes you feel welcome. I would definitely recommend this place to others.
The employees Tatiana & Veronica provide exemplary high-quality customer service & accomodated me as a customer with professional assistance & follow-up. Very happy & satisfied with their assistance to meet my needs as a customer. Thank you!
All the staff are kind and very helpful, always with a smile. I would highly recommend other people to this location
It’s amazing, awesome help at the beginning at first when signing up and very happy about my new storage space with US Storage.
I needed to find a storage to move into that same day, it was around 7pm at the moment and the website said the store closed at 9pm. When I went on the website it let me choose that same day to check in so I went through with the transaction. Once my card was charged I got an email notification that I would have to show up during office hours which closes at 6pm. I wouldn’t have an issue with that if it had told me before it charged my card. I was then stuck tryin to find a different storage space that would let me move in that same day at the current time which was now 8pm.luckily I was able to find another storage place. When I called US Storage the next day to let them know I had to cancel my rental lease they told me I could without getting a refund. I found that extremely unprofessional especially since the website let me choose that date to move in even though i couldn’t because the office was already closed
Exceptional.
Very satisfied
Clean environment
Manager was very knowledgeable about the various products to offer
The transaction went very smoothly. Staff were very professional, courteous and friendly. The space we were going to rent was clean and really spacious. No hitches at all.
My experience was great. Veronica helped me quickly and efficiently, and she was very friendly and welcoming. Everything was explained perfectly.
Finally I got what I have been looking for
*****
Special thanks for Tatiana
5 star
Great customer service, staff is always on site, and storage units are always clean.
When our living conditions called for the need to stow away our belongings it could be a stressful time. I was blessed to have met Miss Tatiana Taylor at the location on Wilmington and Carson in Carson at the outset. She was compassionate and worked very hard to accommodate my needs, with clarity. She had taken her time to cover all the details that were beyond her duty. She took trips back and forth to my room until all aspects were satisfyingly met. She was patient, kind, and thorough for such a young age. Miss Taylor represented a conscientious individual who takes her duty seriously--I felt a bit lost when I happened to go there on her time off.
The facility is immaculately cleaned, and secured. Thank you to the establishment for the attentive setup it provides.
I received great service from Tatiana at the Carson Office on Wilmington Thank you
I was pleased w/Tatiana’s customer service. She was very courteous, pleasant, & knowledgeable about the facility. Also, the facility appeared clean & secure for storage use. Ty.
My family was in need of a storage unit because of a death in the family. Jonnie was very helpful and kind. He was very professional and explained everything clearly.
I thank him and your company for helping us.
Great experience and amazing customer service representative
The storage property and it's employees are terrific. The IT dept is hopeless. I have been trying to create my online account so I can pay my rental rent, but inspite of filling out the online form multiple times, and "text chatting" with customer assistance", I have been unable to payy bill online. It shouldn't be this difficult!
I just want to say that my experience moving into US storage was a very good one. The people I worked with were very helpful they were knowledgeable I did not have any issues, and I was very happy with the performance.
Place is clean, Staff is efficient and FRIENDLY, price is reasonable!
Very good and safe with my
Personal Item.
Johnny and his team at US Storage Center in Carson did an Amazing job helping me
the selection of my storage
size. And the rental truck
made it more easy to move everything in and drop off at one location. Thank you so much!!!!
Management at this facility is top notch. They went the extra mile to help find solutions to our compa issues storage needs.
Very customer centric.
My experience was great. The staff was so awesome, knowledgeable, patient and they really cared about their customers, and they really love what they do. I am so glad I found this place.
Johnny had excellent customer service! Made our experience smooth and welcoming.
Great, they were knowledgeable & helpful. Helped me get everything I needed taken care of.
the staff are very professional and friendly to us.i strongly recommend this place to my friends…
I am a long time customer. I have great experiences with US storage.
Excellent customer service.
I am very disappointed with the customer service, I've been doing business when you company since they open the stories center. But Johnny The manager you had. Dose not know how to do business with the clients and companies has been as customer for long time
For Johnny, Doing business, it's very bad.he force me to sing a 10 days moving out of the premises, I belive that was a illegal move what he did, my attorney say that was a illegal eviction, since we paid the rent on time.
We really need to talk to the district manager or someone who responds to this matter as soon as possible.
Call me I need to tell you what is wrong. Thank you.
Sincerely,
Joeeph Morales
4242220047
Absolutely professional, highly attentive! The staff is wonderful! I would definitely refer to family and friends!
Great experience very knowledgeable
The customer service I received from Johnny was absolutely fantastic . He has a very pleasant attitude and was a great help from the moment I meet him. Thanks Johnny hope to do business with you soon again.
Tatiana was real helpful into getting me the right size unit
Real helpful and really good service by Johnny nice person
Staff was so kind and helpful. Already recommended to a co-worker.
Welcomed! My customer experience was welcoming from the start. Very nice and accommodating staff and clean environment. Thank you!
I am still getting use to everything
It was great! The unit is clean and in a convenient location. I was greeted with a kind and knowledgeable rep; and she was proficient and accurate in her performance.
The experience was great. Johnny made it very comfortable. I ran through the door at 5:45pm feeling like I had to rush and he told me to relax he would take care of everything. He did and it was a little after 6 when we finished and it was awesome to see he tended to everything I needed. I have already told all my friends and family how great IS storage is. I was referred by a friend who always talked about how great you guys are. The reasonable prices, hours to pick up your belongings and the cleanliness. Definitely 5 stars ⭐️⭐️⭐️⭐️⭐️
It was easy and the place Is clean and everything is okay
Great. I like that the storage is not too far from my home and the prices are lower than the other storages around in my area.
yes u always have great staff love johnnie he is so kind and the rest is great thank u for your service
Liz was so patient during my visit and showed me all the vacant units. She explained how US Storage facilities differ and that made me decide to rent the right unit based on her inputs. Her Manager was also a factor, they work great as a Team.
Johnny, Property Manager, had been very helpful. Great/excellent service.
Excellent customer service great rental options for my rental needs.
My experience was great!
Johnny was beyond helpful from the moment I called. He was professional and informative yet very friendly. His facility is very clean and very well kept (the best storage facility I have seen so far). If I have to, I feel completely safe going alone at night.
Tatiana had a very welcoming energy, very informative of contract & rules, she helped me pretty quick but professionally with my move in.
Our first exposure to the company and the facility was with Johnny. He showed us around and we were impressed with the cleanliness both inside and outside. I think we were as impressed with the facility as we were with Johnny. Two days later, we were back to sign a contract.
Quick and reliable and secure
Wonderful place with excellent staff. Couldnt be happier. Johnny and Tatiana are both kind, professional and a pleasure to deal with.
The facility is awesome! Both Tatiana and Johnny are great staff...welcoming, personable and then some! Keep it up!
Tatiana and Jonni they are the best
Very good! The employees are super helpful
Very pleased with the customer service team.
The place is super clean and you have access to entry ways with no problems. Place is under surveillance at all times, so I have that peace of mind and not worry about my stuff. I definitely and highly recommend this storage place to anyone looking for a safe place for their personal belongings.
Great experience and excellent service.
It has always been a pleasant experience. Your manager’s (Johnny) hospitality and sincere willingness to accommodate and assist is very commendable. He makes you feel like family instead of a client or customer. We are very happy to use US Storage, and would recommend it to others. The building is always clean and well maintained.
The clerk was very helpful and the facilities are neat & clean. Appreciate the availability of the moving van as well.
Staff was very nice and friendly.
Storage extra clean. Always available parking, easy access.
Johnny and Tiatana are the best they friendly and kind to call the customers .This team get you what you need
Johnny was great and very personable!
Very pleasant experience renting unit. Thank you Johnny
its been fine. my parents are letting me keep the moped in the backyard for now. and im planning on signing up for one of those food delivery jobs and would like to use the moped. that way i can get the vehicle into more active rotation and maintain it and storage off the proceeds. but for now its in the backyard. shes worried mostly of theft keeping it in the front of the house
I had great service from Tatanna.
Service was excellent..and friendly
The place is so clean and neat
I reaalllyyyy recommended this place
Friendly and very helpful
The experience was straightforward. Johnny actually made the experience worthwhile. He was very friendly, helpful, informative, and overall a great employee.
Johnny was fantastic to deal with from start to finish. Super friendly and helpful. The facility is well kept and spotless. The complimentary move-in truck is also a great bonus.
Excellent service, great staff highly recommend them for your moving necessities.
I would most definitely use and refer this place. Customer service is very important to me and service here is outstanding!
Is very friendly, professional and i love the way you work with us
Experience very positive, no hassle or problems here.
Great location, clean, friendly staff, would definitely recommend to friends and family!
I like the experience with your company it helps me keep all our mom's valuable stuff safe in your storage. Thank you so much. It really helps us. I would recommend my friends to come to your company.
Excellent experience by all staff employees. Very professional, helpful, and accommodating.
It's been a good experience. The only drawback I see is that you are leasing out parking spaces for storage, and sometimes there is not a convenient place to park to load and unload when going into my unit. Other than that, I am happy. The personnel are really nice and the buillding is always very clean.
Robyn was super helpful and friendly. I made a mistake when I made the reservation. She was on it.
I realy appreciate the service, the employees are amazing . I love how they welcome you and offer water when they see one is busy sorting things out. I appreciate the friendly reminders on the payments. I’m just a happy customer all together
Excellent service and the staff is vary friendly..
Personality of staff is friendly,
Courteous, and helps you find your way.
No complaints !
Robin is great!! All the staff is good actually .
I had a positive experience with US Storage Centers Carson. I used their storage center for approximately 1 month in 2021 while I was in the process of moving. I appreciated that the staff was so friendly and welcoming, especially Robin! From the start, I knew I was in good hands by how thorough she was when she explained the policies and procedures to me. The team as a whole was very responsive to questions and they were easy to reach by phone or email. The facility was clean and well kept and secured by a large gate that required code access for both entrance and exit. Overall, I had a great experience storing my items here. I would definitely recommend the US Storage Centers Carson site to others for their storage needs.
The customer service we’ve received at the location where we go is amazing! Always very helpful and friendly.
I’m very satisfied with your company, the customer service is the best.
Very easy to set up and great customer service. All of my questions are always answered. Thank you.
Johnny is great! He is very attentive to all my needs and welcoming. Excellent service! I would definitely recommend this storage location.
I enjoyed the overall experience the staff was helpful and friendly and I like the security of the place ..
Very nice and Professional
from customer service staff to overall cleanliness of the facility is very outstanding.
Robbin and Johnny are two of the most professional people, I have ever had the pleasure of working with!!! They are both definitely a great asset to US Storage!!! Your company should be very proud to have them representing your business!!!
I feel that the customer service is excellent. I love the space and convenience of location at the storage. Always easy and accessible.
I like US Storage. It's easy to move things in and out. Safe environment. No issues.
Good. The gentleman was very professional and explained in detail about the unit I was getting and also explained the larger units avail should I decide to go larger. Overall very nice customer service experience.
Excellent. I was helped by a very professional employee named Johnny, and he went above and beyond his job and hooked me up, no problems
Today was such a workout loading and unloading boxes
Thank you Johnny for making our day smoother with your wonderful customer service👍🏻
Experience was excellent. Johnny and Robin displayed above and beyond customer service.
Staff was very helpful and polite. Facility is clean and safe environment. I have returned back for a second time and shared my experience with friend and family who have also used this facility for personal storage
everyone so nice make sure customer very happy i love that
My experience was great! Robin was professional and welcoming. She went the extra mile by cutting the lock off my uHaul truck since I misplace my keys. I will definitely recommend US Storage to anyone.
Excellent
Thank you for keep clean and safe the storage.
I feel welcome. The place is clean and plenty of lights. Unit# sign at each corner to show you where you are.
So far, our experience has been extremely good. You came recommended and it and was accurate.
The staff are courteous and helpful , but I felt like the inside temperature on the storage during summer is not cool enough.
My experience was great. The young man that helped me was very professional and kind. It was a wonderful experience I will definitely refer my friends.
Robyn was an absolute pleasure to deal with!! She had such a great attitude and was very thorough. We would gladly send anyone over to deal with her, she is just a breath of fresh air!!
Your Senior Property Manager, Robyn, was knowledgeable and very helpful. She was responsive and setup me up with just under 1000 sq. ft. of clean, bright, secure and well maintained storage in just under 24 hours. Whatever you are paying her, give her a raise as she is a great ambassador for your company. Keep up the great work!!!
Super nice staff. Robyn was very nice
The staff was very friendly and helpful. I can't thank them enough. The storage facility is very clean and secure. The parking is spacious and accomodating. I'm glad I chose to use to use US Storage!
Robyn, the manager of the location, is an absolutely tremendous person to work with. She is intelligent, organized and extremely friendly. Robyn made the experience of acquiring a storage space at your location incredibly easy and an enjoyable experience. She is the type of person who can make your day because of her positive energy. Her customer service skills are second to none.
Great people to work with, they accommodated me with everything i needed. Thank you
The customer service rep. Robyn was very professional and kind thorolly explained everything. I am very pleased and thankful. The facility is very clean and organized. I would recommend anyone to store there goods there. Thanks for being helpful and understanding!!
Great experience. Staff is very helpful.
I was extremely happy. Robyn was able to answer all my questions and her great personality made my whole experience AWESOME!!
Very satisfied and well informed.. the mgr explain everything to me in detail. She was patient and understanding I’m 70 this is my first time renting a space. The grounds and areas are very clean and safe
I like so much and better service
I’m really happy with the people working in this place tanks for help me
So far I have had a great experience with the customer service and overall aesthetic of the building/units.
The staff was very friendly and very informative. They helped me get the right size I needed. I am very satisfied with there service and would highly recommend us storage.
This was my first time needing a storage unit. Nicole was there to help me and make me feel comfortable.
Very happy nice employees very clean
The ladies at the front desk are very friendly and well organized.
No problems. The staff was very helpful, professional and courteous!
Great! Robyn and her staff are always friendly and welcoming. They make it easy to want to recommend to others and even easier to stay.
So far so good and the facility are clean and can can't complain about it..
Customer service is awesome. Free rental truck to move your belongings in was a blessing.
It's been great. It was a last minute move and the girls made it so easy.I could have gotten one closer but I'm glad I chose the one on Wilmington and Carson. Robin and Lydia were great to work with.
Great. Prices were much more competitive than the storage facility I had previously been with for nearly 20 years. The staff was very friendly and great to work with.
I parked my camper van during one month there and I am really satisfied. Parking is safe with a lot of security cameras. You need a digicode to enter in the parking. There are fences all around. Price is good for the location. Staff members are nice and professional. I recommend.
The staff were very helpful and friendly. They also had a free truck rental for move in, which I was really grateful for!
Generally a good experience. Having to continuously punch in my code to keep the roll down door open so I could load my space up, was a pain in the butt. Otherwise, a good experience.
every one that works there is very nice and take care of your needs right away.So yes your the best and i been around a long long long time lol
I had a very positive experience with US Storage. The site is clean, the staff is friendly and extremely professional, and it’s close to the fwy.
I've had a great experience at this facility on Wilmington in Carson. The gals in the office were very helpful and friendly. This facility is very clean and easy to get around.
Very professional and family feel.
Great Customer Service. Great Company.
The Customer service person was so helpful.also the yard staff.The prices are fair I will be receiving a 20 dollar Gift card I think after a couple month's renting .which was an added bonus.Place in a great location
Always very accommodating and professional. I’d give the Wilmington Ave. location 10 out of 10.
I love the great customer service I receive from the ladies at the office. The place is very clean. Great experience every time I go.
It's always a pleasant visit coming to the Carson location.
The service received from Robin was excellent! Every detail was explained and my questions were answered professionally.
Excellent staff. Knowledgeable and friendly
My experience was great, Robyn was wonderful.
Loved it. Customer service was excellent, very helpful. Love your competitive rates.
Great the Team at the Office are great
Easy move in process and paper work. Only down fall is access to the carts after office hours and Sunday the office closes early, which weekends are often moving, cleaning days.
The environment is very inviting and accommodating to be in.
Everything is made easy. I love the ability to pay online. The facility is always neat and clean and the price is affordable.
Exceptionally clean facility. Very friendly staff. Convenient location close to 405.
Lydia was extremely helpful with setting up an account and a new storage space.
We absolutely received the best customer service! Robin is awesome, she made our stressful situation so much better with her kindness and patience.
Fast, professional, clean and well organized. Are just a few words to describe Robyn and the property as a whole. It was great experience and I feel good about having my things stored there.
I had a good experience going to us storage in Carson the employee was very helpful and friendly I would recommend to all my friends and family.