Booked online. Went Saturday @9am. No one was there. Called multiple times. No calls back
Hello Jason, thank you for sharing your feedback at our Phoenix facility. We apologize for the inconvenience you experienced with not being able to reach our staff during your scheduled visit. We understand how frustrating this must have been, and we appreciate you bringing it to our attention. Your feedback helps us improve, and we’d like the opportunity to address your concerns. Please email us at
[email protected], and a manager will follow up with you.
It was a good experience the staff helped me with what I needed and they made it very easy to get what I wanted.
Well like so far I just got rent a little to see how I like it
The person that does your office management was excellent and helpful.
At first I wasnt sure what to expect but the person that helped us made everything very easy. Cuddos to Zack
Very responsive, understamding, friendly and discreet.
Awful and like I had no options left. So many hidden fees, and they may not be as annoying if the interior of the storage space wasn’t so ugly. My unit door gets stuck and is hard to close. They claim I have to be charged an extra $12 for “protection if anything happens to my unit” but there are all these annoying safeguards to keep the floors and the building itself safe (having to type in a code before I press the elevator floor button). I’m gonna be leaving this place as soon as the promo pricing is over.
It was a great experience I went online to reserve and pay for my storage space and the process was easy, once I was done I reached out with some questions and was helped quickly and was provided helpful information. Once I arrived to the property I was greeted by an employee who was friendly, knowledgeable and professional. I was walked to my unit so it made it easy to locate and I would not have to spend time looking for my space. I was provided a door code that allowed me access to my. The storage areas and building were clean and well maintained. I was able to feel safe and confident that my items would be safe.
Very comfortable with service
Love Zach and he makes the entire process so easy!
I was told not to hang out there, not that I planned to. I was just talking to my friend and mgmt felt they needed to remind me of that, I was only there for like 10 minutes and I rarely stay any longer than that. So I feel that was unnecessary and uncool
Zach is excellent. He is professional and pleasant, very helpful. An excellent representative of US Storage Centers. Thank you.
It was good- however buying mandatory and questionable insurance doesn't sound legal. Also- it would be good to be able to use the restrooms when needed. Other than that- great experience. Much better with the reservation than others in the area. I'm so glad you had exactly what I needed.
Your man, Zack, at the front desk was great. He sealed the deal.
The sign-up process was great. Jack was very helpful and courteous.
Jason is so very helpful any time I needed to enter the lobby as I am inawhrelchair.he showed me how to use my code to enter after hours He is very pleasant, and professional as he assisted me to secure a space.
My experience was AWESOME. Completely hassle free, fast and efficient. I have used public storage and U-Haul. Was going to use U-Haul this time because I know the brand, however needed something more accessible via the light rail. I feel I made the best choice. I love love my agent(Zak) so much. One day he saw me outside and thought I was in distress and came out and asked if I needed help. I told him I feel safe there and the facility is always clean. In my future US Storage will be my first choice.
Great! The Manager is amazing and took great care of me
It was good just the elevator is quit small but it's do able. Zack was kind and very professional
The staff at my storage location are professional, friendly and helpful.
Everytime I visit the office I have a pleasant experience. Enjoy chatting with Zax, very friendly, does his job well and I always get great customer service with all the staff.
I felt very well about my experience the staff is friendly and helpful
My experience with us storage was exceptionally pleasing. The staff was very polite and professional.
Treated wonderful and very accommodating
Was in a bind and helped us out. Great Service to the Young Man
MY EXPERIENCE, the manager Z man was professional and was to the point no frills no spills and uhh the price is realz. Oh and it’s clean if ya know every I mean!!
Zack was so helpful and friendly. He made the experience seamless and less stressful.
I was very pleased with all US Storage representatives and office managers who helped me secure a storage unit large enough get all of my father’s furniture safely stored after he was forced to move out of his apartment and into a nursing home due to medical reasons. They made the process very smooth and affordable for both me and my dad! Thank you, US Storage!
I feel welcomed also I appreciate the staff's competence and professionalism.
Everything went very smooth renting the unit. Everyone was very helpful. It was very easy to get into the facility!
I was helped with very kind and respectful personnel
THANK YOU.
Zack was great, I had an issue and was able to trouble shoot and come up with a solution.
Thank you for your friendly and comprehensive service.
The Guy who checked me in and got m storage all set up was very professional and friendly I definitely would recommend this place to anyone who needs to store items.
The service is always available to make payments. The office staff are professional and helpful. The building is always clean.
Cumbersome website experience. Rent rates were raised almost %100 after a few months of renting. Very nice person who checked me into my unit, but had no idea what they were doing during the process. It was painful.
Zack at the desk is quite friendly and helpful. Just moved in. Your facility is nice and the rates competitive. Only suggestion would be to put in a larger elevator when building new facilities. Otherwise, so far so good!
Good but the small elevator gave me problems.
Loves the service! Zach helped find the perfect size for our belongings and made the process very easy.
Zack was wonderful! He was very helpful and reassuring. It was such an easy process!
The manager at our facility, Zack, was extremely helpful, courteous and professional.
Great Clean Facilities!
With Excellent Management And Assistance!
Am enjoying it so far,thank you
All of the on-site managers were great. Zack, Hunter, Victoria...
They are very conscientious workers and would address any concerns I had.
There is an issue with homeless people in the units and sometimes I was left wondering if there was any illegal activity going on (based on certain behaviors from people entering their units) and some units smelling like urine and filthy clothing.
I do recognize that this is a challenging issue in Phoenix and with other storage centers.
I have had storage rooms with you for about 5 years and have not had any problems. I just added more space and Zach pretty much did everything for me. It was easy and he is a pleasure to work with
Very very excellent
Good and gleaning place and he is excellent person I love this place
Zach was great, very helpful and quick!
Jason was very helpful and very kind and knowledgeable. He made easy and in short time.
Easy and friendly. Zach was great to work with.
Good. Zack was a great help to move. He answered all questions
Mayra was nice and proficient
Very good, Zach was so helpful.
Wonderful experience at this location!
My experience with U.S. Storage is great. Everything is about convenience and time consumption. Thank you.
Just want to say Moe did a great job on helping me. She knew what to do and get me a rental. Very polite and professional.
She had a great attitude and smiling all the time.
Excellent communication and customer service leading up to my check in date and throughout the check in process. Thank you!
Victoria did an amazing job getting my unit set up and explaining every part of the contract, the rules, and the financial obligations associated with this lease.
Good - made it easy to move in. Was clean
I had a great, easy, painless experience. Toured my unit and the facility amenities swiftly
Great place and staff. I would definitely recommend
It’s a good storage unit, I feel comfortable with my belongings inside of the building.
Very helpful property manager Hunter
I was treated with professional friendly courtesy. I appreciate Mr. Hunter's pride in providing a much needed service and look forward to working with him.
I had reserved a storage unit online at the 7th avenue location and getting set up was incredibly easy. I was showed the storage unit prior to leasing it and given exactly the rate I had been quoted. Hunter was incredibly friendly and helpful throughout the setup process. I would recommend US Storage to any one for their long term storage solution!
Hunter Finn is the absolute best! We needed to make a change and he found the perfect solution, helped us assemble shelving and even helped us move!
Hunter is very helpful. He makes me feel welcomed and safe.
As a new non-profit that supports justice-involved and incarcerated veterans, we are in need of a safe secure storage in our area and centrally located. Hunter has been accommodating to our needs, friendly and professional.
I am very impressed with your staff member “hunter”. Very accommodating and high level of guest relations. I was approached with a smile and cold bottled water. He was also very responsive to my moving needs, with letting me know that there were hand trucks a my disposal. He also helped me with a bigger unit that saved me time and money. I would recommend this facility as long as Hunter is employed here!
I only need my unit for a month, but in the short time I've been using it, everyone at the office has been absolutely phenomenal: they're so friendly and helpful, make everything quick and painless. It was so easy to obtain a unit, the hours are wonderful, great location. Nothing but positive experiences
Impressed with the professionalism of the front office , My first time there ended up renting a space but I was expecting air conditioning but it was evaporated air , I’m in Phoenix Az , couldn’t leave my vinyls.. but happy with my space .
Everyone is real nice and friendly place is always clean and glade I picked your storage place thank you I do appreciate the good customer service
Hunter was a huge help and provided stellar customer service!
As a first time user, I was very impressed with your customer service, especially Hunter who is so polite and helpful and very professional. Because of him I would recommend this place !
So far so good. Location is convenient. Haven't had any negative run ins with any staffer or fellow renter or random person on the street. Only real negative that I can think of is that parking could be better enforced. Once or twice, people weren't parked the most optimally for others to access the storage units. That was frustrating.
I love it low key in an out
The lady in the office was very helpful she gave me the best rate;). I highly recommend this place, Hands-down.
Great! Very knowledgeable staff. Clean storage area. Answered my questions before I could ask them myself. Highly recommend!
What a friendly helpful place. Hunter was great and very nice to work with.
Personal , was Excellent,!!!!professional & very💛🌈friendly, maybe, a increase on there salary, if is possible!!!!!thx.😁
Gladys S. was so nice! They had the perfect sized unit at an amazing and wonderful price. Nothing didn’t work; the doors, the elevators, the stairs, the dollies. The hours are fantastic and they gave us about 25 bottles of cold water. We did kind of a big move in August so the cold water was great! If I ever need a storage unit again I will go back to US Storage.
Very nice and very helpful workers !
I felt well taken care of. The service was courteous and quick. All my questions were answered with ease.
Clean and easy accessibility
It was easy and really Great
Gladys provides amazing customer service! She was knowledgeable and friendly and helpful! I definitely would recommend your company and much more specifically, this location is awesome. I will continue to use you going forward if service continues to be like this!
Gladys was very nice and thorough. She explained everything in a professional manner.
This is our 2nd time storing dorm items there during the summer rather than hauling them home. They are fabulous to work with. They look for a way to accommodate and help you rather than the policy of "it is what it is". The building is also very secure and easy to access as well as clean.
It was made easy she talked me through the process made it easy on me
My experience was great. I went in not knowing what size storage I needed. Gladys showed me the sizes that were available. I easily made my choice from there.
I like this place very much, the staff is awesome, Everything was well explained ,I felt very comfortable storing my belongings here.
It was fast, easy, and just a street over from my house. Luis was so nice and kind and appreciated him being so helpful.
It was professional and courteous.
Everything went smoothly and Lewis was attentive and helpful on move in date. Thank you
Excellent! The lady who checked me in was great. I forgot her name though...
I found all of the staff ( I had contact with four locations), to be polite and professional, I arrived at the 7ave location and all went smoothly,L.was friendly yet professional and efficient.You folks get an A+ in my book.Thank you,
Shaun Moon
Very positive. Luis is a great asset to your company. I would recommend this facility to everyone.
A little expensive, but it should work for now.
Luis was polite, professional and businesslike. The building seems clean and secure.
The young lady was extremely helpful and knowledgable of resources available.
I feel mostly positive about the experience. I did have a couple of problems.
Great service and clean facility.
Gladys was excellent throughout the whole process I would simply like the light replaced in my storage unit it is not working customer service was excellent thank you
Gladys was wonderful to work with, super helpful and the unit was easy to access and clean.
fine. good hours, professional courteous staff and they answered all my questions with patience. would definetely recommend to another. i think my unit contents will be secured here...also, prices are fair.
Gladys has been very helpful and is always very pleasant and professional.
My continued business has been acceptable- The office person friendly and helpful. I wish to downsize soon after removing many larger articles. I’m hoping that will go smoothly as well. Thank you for asking
To Whom It May Concern:
I searched the Internet for an affordable way to store a few of my belongings. I phoned US Storage on 7th Ave. in Phoenix, I spoke with their representative Gladys and she suggested that I visit their storage center. Gladys is amazing! She went above and beyond my expectations. I was in the middle of a major move and she made life so much easier for me. I explained my situation and my storage needs and she assisted with helping choose what would work for me at the moment. She is a gem and I am certain that US Storage Centers appreciates her knowledge and attentiveness to their customers. Thanks again Gladys! 👍
Isaac M.
Gladys Samorano was great to work with - quick, efficient and nice!
Employee was very nice and helpful. Cost was higher than others in the area, but I was in a pinch after finding that my reservation with the original facility was useless because they weren't open on Sundays.
The most unwelcoming, uninvitive,horrible experience I've ever had. On site employee did nothing but hound us the first day moving in,saying we were taking to long. Some words were exchanged between employee and friend. Manager decides later in the week to evict us. Us storages are by far the worst storage in existence.
Hi Dion, thank you for taking the time to review our facility. Customer service is our top priority, and we are disappointed to hear about your recent visit. We would like to speak with you more about this situation. Please email your best contact number to
[email protected] and our manager will reach out to you. Thank you.
They worked with me when I was unable to commit to a moving date.
Everyone who works here is nice and this is a clean and seemingly safe facility.
Gladys was extremely helpful and friendly. The rates are decent, as well. We ended up renting a converted space... excellent deal!
The location of this place is very convenient to my house, so it is easy to take property back and forth, but the main reason I have come back after having rented at this location in the past is Gladys, who has the memory of an elephant. She makes the experience worthwhile. In general, your business will succeed or fail based on people's experience with your employees, and Gladys will ensure your success.
Gladys is an awesome manager at this facility. She made our entire experience with US storage pleasant and easy. I would recommend to my friends and family.
Gladys Samorano was a great person to get in contact with for information on rentals. She walk me through the area showed me the units and was very knowledgeable, full of information. A very pleasant person to have on your staff, great customer service skills. she is also bilingual in Spanish for the non speakers who need assistance. With out her i would not have done business with your company. Ms. Begay
Great facility. Well maintained. Friendly staff
Great easy very professional I meant Gina when I first came and Gladys make me feel like I was a part of the family very nice very clean I will recommend this to anyone who's looking for a nice storage place
Pretty good service, I been there since the last owners were there. They treated me fair as well, plus storage is close to where I live. Thank You!!!!
Totally helpful and helped me decide with what type of storage sizes to go with thanks a lot for being so helpful
Gladys at the front desk was so helpful in answering our questions. The facility is clean and quiet, accessible and closely located.
Good customer service..friendly. took time with me.
The woman that I dealt with was professional, friendly, and informative. I also found her to be honest, helpful, and engaging. I just wish I could remember her name. And I've misplaced my card that had her name on it. You know what it's like to move. When I come across it I'll be happy to contact you with her name. Thank you so much I'm really happy I found your company.
Great. Very easy and exactly as advertised on the web. Vivian was very helpful throughout the process.
The customer service was excellent.
So far very good! No complaints at all! Every one has been really nice. Phone and in person.
you guys were great making us feel at home. We were comfortable during the contract process. Thank you
It's okay, so far.Except that when I got my storage space on the 5th, I expected that my payment would be due on the 5th too.
Gina was wonderful! She made everything easy and smoothe. Even gave our little two year old crayons to distract so we could make the renting process quick and easy. We will be recommending this place because of her!
Our experience at US Stirage Centers was excellent.
The person at the front desk was very professional and helpful and got me in quickly thank you
Is a clean and and well managed place
I like the storage unit the lady was very helpful in getting it
The service it’s really good
The manager, Gladys, at your 7th Ave. location was very gracious and super helpful. I spoke to her several times over the phone. She answered all my questions and was very kind and accommodating. My only complaint is regarding your policy of not allowing a potential customer to sign a lease remotely. That's inconvenient. Other than that, wonderful service. Thanks.
Customer service was excellent. Quick, efficient, and helpful. I appreciated receiving the contract information electronically.
Gladys was great. Excellent customer care. Thank you.
My first experience with a storage company and everyone I came in contract with was very helpful. The facility was clean and very easy to negotiate.
the lady that was working that day was very polite sorry I forgot her name, and very helpful and the units were very clean.
Very good experience . Good service for peoples that talk on spanish.
I highly recommend US Storage for all of your needs. Clean, convenient, and secure. Gladys was so kind and helpful!
Overall it waw a good experience.
Very positive, quick, complete and professional. The woman who rented my space was great
It is good. Pleasant staff. No complaints.
Muy bien el trato es muy amable cordial y amigable me sentí en confianza gracias gladys
Gladys in Vivi were both very friendly and helpful getting my storage unit set up. Always a smile on their face and welcoming!
overall very good the intake person was very friendly and helpful
I felt really good about there service
It was very good Baron was so polite and so helpful with me.He took his time explaining everything to me he even change his lunch hour to accommodate me which worked out great.Thank you for everything.
The price was raised but the service was the same and grounds no better.
lucas was an exellent help he was very helpfull
Consise simple and straight foward.
Decent customer service, clean facility.
Great customer service. Clean and secure facility.
Very happy v with Aaron's help. Made conversion and renting a larger unit a breeze. Very helpful. Aaron Holt made it a great experience