Great. Easy from start to finish & I enjoyed the time with your staff. If it was up to me I would give them raises 10's for all.
The Manager, Stephanie was professional and nice. The storage facility is clean.
It was okay, Stephanie was really helpful and really nice.
It was great no worries she was a lot of help I give it a ten it was enough space for my stuff thank you us storage
Encantado súper servicio les agradezco mucho su espacio está muy bien excelente servicio
Easy check in, easy online payment. No problems or complaints. Great place to rent.Thank you.
It was great. Easy online setup. When I went in to confirm my unit and move in, mgr was kind and knew what she was doing. Though I felt bad as she was the only one in the office as a line started to form. Thank you.
Trato muy amable y todo bien explicado estoy contento con ustedes gracias
the worse storage unit exper. ever. the lady was nice, tried her best, but didnt know a thing about that unit. i was at the counter WELL over an hour just to do a simple transaction, get into my unit. you need to train people who fill in. & swarmed by homelees.
As a customer or potential customer, the outreach to try to push someone into a unit is weird. I reserved a unit online with two weeks to secure it. I received a few phone calls where the representative tried to persuade me to go ahead & sign a lease. I also received countless emails about the unit. If someone reserves a unit online please give them the proper time to decide if they want to rent it. It's one of those "don't call me, I'll call you" situations.
It was a great experience with your staff member.. it’s much different than my other location I understand it’s the area however I think or would like to recommend maybe have a security and clean the premises due to the smell of urine maybe even putting a fence around the entrance so the number of people that are loitering. So customers feel safe as putting stuff in storage and not have to look over their shoulder thank you for giving the opportunity to give my opinion
Awesome customer service good time management and perfect price with a good discount rate for the first 2 months
I stored my vehicle here and the storage area is run down! There is a shitty chain link that’s looks the gate. When I called they said it was a gated key code that opens the gate door. The lock was a shitty u lock that could easily be cut with bolt cutters. And all the vehicles there were broken and run down.
My experience was awesome great customer service great staff
We only have been with you all for a short w, but we are very satisfied with you service we got the unit to store my youngest daughter’s things in and she will be paying for the unit herself
Thank you
Julie Hallgren
I am very happy with everything
Too many addicts hanging around on the property there was a busted meth pipe outside the door yesterday when I was moving stuff in. The sales agent was awesome. The property os clean the prices are amazing. The lower mark was because of the people hanging around on and in the property
The place was secure and served our purpose. Though at first, we felt like there was some doubt with our host.
Your manager was super helpful Jennifer is very professional and knows her job well. I am little bit disenchanted about the hours of access. I assumed that the office would be open till 6:00 but I kind of thought I would have access to my suite until like 9:00 p.m. and I thought maybe I would have access on Sundays as well. But I don't have any access on Sunday at all. So you have very limited hours of access which is not good to me. Otherwise I'm happy.
It was great. The customer service was awesome.
Felt great the staff was very helpful and answered all my questions and was nice the whole time thank you.
It was a good one. The staff was very helpful
The lady in the office was very helpful and nice! I haven't had any issues as of yet... so I would recommend this storage place.
I’ve rented from us storage on three separate occasions and every time has been outstanding from the safety of my possessions to the care and attendance of the personnel on duty. I would definitely recommend them to friends and family.
I've never had a storage unit where you can't be in the building on Sundays. Even if the office is closed but it is way cheaper than those units so I guess you get what you pay for. But the manager is really nice and friendly.
Not good. I am not impressed
Clean and good storage spaces
Representative at the front is personable and very helpful!!
I've never been happier w/ staff at a storage facility. They've been so helpful and accommodating. I really appreciate all the genuine empathy during what has been a move from hell. So happy to have a place to store my life until I find a new place to call home.
Your agent, Abe, moved away. He was helpful, however I must cancel due to my finances.
Staff is so nice and Friendly Gina is always in good mood and always says hi
I feel that the company should keep peoples complaints confidential and not let staff hear them because they know what they do is wrong and I’m pretty sure customers won’t lie because the camera doesn’t lie. I feel that Gina at the 27th Ave. and Indian school needs to be terminated or retrained, but she should be fired because she called me and basically said I heard everything that you said on the phone call and you’re a liar and I hung up on her because that is not OK. It’s considered retaliation. If she was doing her job correctly I would’ve never been charged a late fee that is not reimbursable and should be applied to my next payment. It is not my problem why she did not set up auto pay and connect the two storage units that I have. She shouldn’t be on the phone with family members or a boyfriend while doing business or smoking a cigarette outside the front of the building also why isn’t there trash cans inside so people can throw their stuff away
Well, I was suppose to pay $50 for Feb n $50 for March. Spoke to a young lady to get that clear and I have heard nothing. My bill showing is $83 n some change. This is why it's not paid yet. Need someone to contact me ASAP!
The only place I use when I need one the customer service is always good
Great experience. The manager was very helpful and professional.
The manager was more than helpful but not being able to enter the compound unless he is there to open the gate for us was the reason we moved to another company.
Hunter was amazing great customer service and very friendly the unit he showed me was cleaning I would recommend the one off 27th avenue and Indian School and gave me a great deal on the unit I will visit him again if I need it again
Great service real helpful very nice
EXCELLENT from start to finish. Hunter was absolutely amazing going way above & beyond. Great experience, we will be back.
The man who helped us both with the move in and the move out was totally awesome!!
It was pretty alright. Not the best area but nothing you guys can do about it. Did not have any issues with the unit or with payment overall a good experience.
Very happy with your service 😀
It's was good dealt safe in pleas pleante of help when u need it cool
I have really don't have a bad thing to say about any of the employees at the storage, except not being able to use the bathroom in the office. It really sucked finally finding one down the street. Thank goodness. Because I almost peeded my pants. Lol
Mary
I want more freedom to get stuff when I want, security is good,
GREAT NEVER HAD A PROBLEM WITH SERVICE OR PAYING MY BILL AND SO FAR NOTHING WRONG WITH MY STORAGE DO THATS A MAJOR PLUS
Good. Everything is fine. No complaints.
Very easy to do business with.
The price was great and when I failed to lock the door they fixed it and gave me a call.
When I started renting everybody was very polite and respectful and nothing has changed.
Overall great experience! Especially with the staff. I liked how locked the environment was and the elevator.
My wife and I were having a very time as her mother passed away on Christmas Eve. I was struggling to get her back to Oklahoma for the services and was unable to pay our storage rent for a couple of months. My wife was in a panic as she had some of my mother in laws belongings in the unit. I would have never forgiven myself if we had lost the unit but the people in customer service along with the staff not only worked with us but they were very understanding and compassionate to our situation and for this I not only compliment you but you have earned my trust and respect.
Thank you and God Bless you,
Frank N Valdez
Y'all is good people and nice and I thank yall for y'all service and thank you for inviting me to the company
Never have any issues always great customer service and great attitude really love the workers here
Everyone is real nice and helpful answered questions nicely and the staff is really helpful if you need it. Thank you very much.
Very professional and good.
The employees are all friendly and helpful. Considering the location and the obvious issues surrounding the facility that is not an easy task.
Easy to set up, pleasant staff.
It was really easy to get help from the employees working there.
So far my experience with US Storage Centers has been an excellent experience. I would highly recommend it to others.
It was great.allwas good.
I felt like i was a part of the team's family.. Great
Very happy that Ryan came and let us in after closing. Really appreciated him being there for us.
Jo Barnhart
Ryan was just superstar. I wish all service could all services could be as convenient as this was
I am overly pleased with this Storage Center and would most definitely recommend it to others, moving forward!!
Extremely pleasant compared to other storage places I've used. Very helpful staff,clean hallways,good supply of carts to use.
Mgr. Was quick efficient and courteous affordable prices as well
Very friendly employees and went out of there way to help us locate what we needed
I had a positive experience with US Self Storage... All representatives of this company were awesome...
El trato fue especial departe del Agente muchas gracias por ser tan gentil se merese sus 10 puntos
I didn't like the service provided by the call center, but Ryan at the front desk was amazing! He turned a really bad situation into a positive one!
Ryan was great, I'd recommend you to a friend
You guys were very helpful at a rough time for our family. Thank you!
You were very helpful in finding us a great storage unit .. also made is feel like family..was a great experience..
Excellent customer service
Great experience with Gina and Ryan
I feel good I got tooking care of good.
Best customer service Ever!!!!
It was a nice cool experience thank you
The manager was extremely helpful and worked with me on my needs he gave me options and answered all my questions and concerns. He is amazing
The staff was very helpful and accommodating.
I love my storage it's convenient and very reasonably priced so I will most likely be getting a bigger unit in a month from now or more!!!
I met a beautiful person her name was Gina!she was inspiring,caring and appreciative located on 4021 N.27th ave Phoenix Arizona 85017 thanks again
It's was great the guy who helped me was alsome
Despite the area this facility is located, I would recommend it to anyone looking for an affordable storage place. It's always clean and safe due to solid management that actually takes good care of the place and treats those that rent spaces there with professionalism and understanding of their individual storage needs. And again, this is no easy task considering the surrounding community.
After my bewildering online searches and getting ridiculously expensive storage costs, I was happy to find US storage centers in Phoenix. They have reasonable prices and were very professional. I was able to secure my RV rental space over the phone in advance and continue my vacation. On arriving I found a secure yard for storage and Ryan the manager was extra helpful in getting me set up. I will call them first next time.
Neil Wagner,
Homer, AK
Manager was very courteous and professional and I will definitely recommend this location.
Well Ryan the store manager on 27th ave & Indian school Ave
He’s a great man helped me get items off the veichle because I was unloading by myself. For me just that made me feel happy and sincere I would recommend this to my family member or friend just because of that manager
Employees are very nice and helpful. Also answers all are questions
Very accommodating and great service. My daughter felt comfortable with the help she received when storing the car. Thank you!
Ryan is a rare jewel hes kind personable and informative. A keeper the facility he operates is clean and smells clear of fowl smells the floors look great, the service was fast concise and clear.
Very nice an friendly service an very clean building
Very pleased. Y experience with US Storage was very good. Sta
ff was very professional and helpful.
Very good. It was easy to drop off our trailer for storage. The gentleman that helped us was friendly, knowledgeable and took care of us promptly. We were a little concerned about the area. He advised us about security and camera monitoring and we felt more confident. All in all it was a good experience.
It was very nice and quick. Very helpful and answered all of my questions and concerns.
Staff very helpful, easy rental procedure
There was a problem which was resolved in a timely manner with an apology for the error. I was given respect and have been happy with the outcome. I have directed others who might need storage confident they will receive good service also.
The woman who checked us in was super helpful.
Much greater than I expected
Thank you for your great service and helpful attitude. Karen Martinez was AWESOME!! We just moved to the area from Oregon and I needed to store my 16ft trailer on the quick. She was so kind and professional. Thank you sooooo much! Joel M
I felt very welcomed and knew my belongings will be in a secure place.
The person couldn’t do a better job, total positive service orientation.
Very helpful and friendly staff.
You were excellent; great service. Location of the climate controlled storage was perfect for our daughters use. Close to Grand Canyon University.
Service was great love this place wonderful customer service!!!
It would just great and the facility is so clean and Karen was wonderful
It was easy to rent. The people were nice. I wish the elevator was bigger.
CUSTOMERS SERVICE WAS GREAT WITH THE EMPLOYEE TOLD US ALOT ABOUT THE STORAGE THANK YOU
Very helpful and friendly staff. Always had helpful and informational answers to my questions.
So far great. I appreciate it thanks.
Absolutely love this place! Very affordable and professionally run! I recommend them to all my friends. Kept my wrangler and camper safe for me while I lived In Phoenix
The customer service associate was very helpful and assisted me in choosing the most appropriate storage unit for my needs.
Anthony was so helpful!!! I already did recommend someone
The service was good and almost professional. I was not taken off the rental list and was texted for a month rent that I had closed. Computer glitche maybe? Other then that, I would come back if I need to rent.
It was a very pleasant experience l received a very respectful an professional treatment, l am very satisfied and if l needed again this kind of service l would return to this same place. Sincerily, thank you so much for making me feel like family.
The young lady who assisted me was very friendly and helpful
Anthony is always very helpful and friendly. He makes sure he explains everything.
It was excellent. Will recomend you to others and use you again if I need storage.
Do to the remodeling it was a little confusing do to the state of the art of technology that will be installed. Parts are ordered. Will be looking forward to it all when it is up and running. Staff very professional. Very nice.
Good customer service, good storage facility.
Anthony was very helpful and friendly
The manager is awesome, polite and good attitude I will recommend this place to my friends
The manager there is very personable and made me feel very comfortable he gets a 10 out of 10 for customer service
Very well, the treatment l received is excellent and feel safe with my things inside building. Thank you for this kind of service
I had great experience with Anthony Adame. Fast very respectful, responsible and answered all my questions. Thanks
This is a very decent facility and the staff seems to care about the customers.
the employee was very professional and thorough about the rules and restrictions. He was also a pleasure doing business with so thank you very much.
The staff are great, friendly and helpful. The building and facilities need a major overhaul
Great customer service!!! Very friendly management!
Good experience. Manager was very thorough explaining the rental process.
The manager was very friendly and helpful while moving in to the storage unit. It was a little more expense then expected when all added up, but overall a good experience so far.
Very great experience. Property manager let me see the locker and answered every question thoroughly. Very impressed
Very good,I was very happy
The representative was very nice and helpful.
The customer service was extraordinary. The gentleman at the desk was super helpful and informative.