Sofia is the best! Super nice lady. No hassles, very transparent about all the fees. Explained everything, including the fees, politely and thoroughly.
The manager was great , she helped me figure out what size worked best and the process was quick and smooth! Definitely recommend!
The worst calling center representatives. Horrible communication. Used service due to limited timeframe, needed to fly out asap. Waited 3 hours before someone came to help me at the office, meanwhile I was being tossed from rep to another over the phone being told completely different stories by each. Only good thing is the rate for unit.
Hello Raheil, thank you for sharing your feedback at our Phoenix facility. We apologize for the delays and poor communication you experienced when trying to receive assistance. We understand how frustrating this must have been, especially given your time constraints. Your feedback is important, and we would like to further connect. At your earliest convenience, please email us at
[email protected] with more information about your recent experience, and a manager will reach out to you.
Staff was helpful and accommodating when my code wasn’t working they came after hours to help. Happy with my choice of storing here and the price was right!
Súper buena atención, muy amables y servicial la persona que atiende. Amplios espacios y sobre todo excelentes precios.
Awesome peeps and keeping my personal items safe. Double 👍 up
Awful experience . Signed up for a unit then was taken to the way back of the facility which was not going to work . When I said forget it I don’t want it I was told that I was still liable for payments . I said no way and then was reassured this was taken care of .. now I keep getting late notices of a unit I don’t even occupy . Awful experience would not recommend or go back
I was so impressed with how helpful and professional your representative was her name was Carraima. I hope I spelled that right but she was so professional so kind very helpful and extremely efficient she helped me on a date that it was imperative and I really appreciate all the help she was wonderful she should get a gift card for her service or something thank you so much for asking me for the feedback have a great day
It was great. All the employees were nice and solved any problem and answered all my questions.
Nice And clean.
Friendly service.
The front desk lady is very knowledgeable about storage units. Plus,she’s very kind and thoughtful about your move. Although,she doesn’t have control of the increase in inflation of prices going up…wish she did. Other than that,very good experience.
Nobody was in office the day I scheduled to be my move in date. This effected many plans. Cause more stress.
Easy to book…Great Customer Service!!!
Sofia is an awesome storage representative. She explained to me about the recent units that were available and the cost. My daughter and her fiancé had a unit in the same location and we decided to combine our units into a single unit that was much larger than the one we both had separately. In doing this. We will save 2/3rds the cost of both units combined into one. I highly recommend US STORAGE Centers to everyone looking for a unit to store excess items.
this storage is affordable,secure, and easy to find
Good service excellent location
It was excellent customer service.
Sophia was amazing very knowledgeable, put together a welcome kit and told us all about the company. It shows she cares it. Also the other young lady at Tammie call her but she’s very hospitable again you have two great team members that I actually just met and been very very helpful every time I got there.
It was ok. How the process worked wasn't clearly explained. I had to unload the truck and put it inside the front door with a friend while I returned the truck. The representative got mad because of my stuff being inside the door. I explained what had happened and she was still upset because that wasn't the way it was to be done.
Customer service Sofia at 20 st Indian school rd awesome
Sofia is great! You are lucky to have such a fabulous employee
Online pricing great deal for the size and amount of time I'll be renting the storage unit.
The only issue I had was the cleanliness of my unit. There were tiny dead bugs inside and around the area of the unit and the previous owner left a sticky mess on part the floor. So, sweeping and mopping the units before renting them out to a new customer might be something that the manager(s) could take care of. Just a suggestion.
Absolutely met our expectations.
Sophia is a very pleasant person
Above average
The temperature controlled environment and the use if carts makes for a better than average experience
However I do not like the idea of having to use codes in order to exit the facility
Your representative was excellent. She was friendly and went out of her way to make sure our needs were accomodated.
My experience was great. Your agent was extremely helpful, which we really appreciated.
Terrible. When I arrived to move in there was nobody there and had to wait almost 2 hours outside with everything in my uHaul. There was never an apology or explanation.
Excellent service and a place I trust.
Sofia was very nice and made me feel at ease.definitly would recommend
It was a long wait, but it was OK sometimes happen for a reason I guess yeah
Ms Sofia was very helpful. I had some concerns about renting a storage unit and she right away eased my concern very good customer service. I was very please she is a asset to your company.
It was amazing and super easy thanks to the manager. She's so friendly.
The process that brought us in place was very pleasant. The Manager was very clear in the process and all we needed to know. Access seems efficient and understanding.
There are aspects that seem old -- the operation of the envelope and the material of the walls -- but we received quick help with the envelope, and the walls just demonstrate a solid structure, instead of thin and rattling aluminate or plastic. It seems clean and well prevented.
I went to last week and lady said she had wait the code to let me in , the guy that issued me my storage was really slow about everything and a lady came in and he took care her while in the middle of issue me a storage unit! I was like "huh" ! 🤬
It was really easy to set up the unit, and the person I talked to was very helpful.
When I tried to cancel my rental, that's when it got really annoying. She told me I needed to put in a notice to vacate for 10 days prior to move out. Which wasn't explained to me when I set up the rental. And I only had the rental unit for less than a week so I had no way of giving a 10 day notice. And the person on the phone that was helping me cancel my rental was very rude and hung up on me twice.
From day 1 every one here made me feel safe on leaving my stuff there not only are you all professional but are very nice and helpful I wouldn't go anywhere else but here
The service and experience was fast and easy. The prices were also amazing as well. I’m definitely happy with how close the storage is to my residence. The storage facility is just what I was expecting .
Very good. Very nice lady in the office help me to get what I needed for my storage needs on 20th St. and Indian school in Phoenix Arizona
The manager on duty, Sophia, is the absolute best….hard to find such great attitude in today’s workplace…she’s a 10 too
I was very happy. Sophie went the extra mile to help me after hours.
Very good and customer service was friendly and knowledgeable !
Excellent customer service from Jamie. Twice. I rented a unit two months ago and came back to get another unit and move everything from Extra Space.
My experience was fine your employee explained everything fine I would use your services again if needed and I would recommend if I knew someone that needed a space
Really pleased with the service! Sofia is amazing!
Sofía is amazing! I am in a life transition and the kindness and compassion showed was exactly what I needed.
It's fine I go in and either put stuff in or take stuff out. It's pretty simple.
Sofia is very nice and was able to get the storage that I needed! Even the weekend guy was really nice! The storage renter are also very nice and helpful
Very good customer assistance
Sofia was a pleasure to deal with. She took the time to go over my options, the available spaces, and helped me get set up on the portal. I will definitely use US Storage again in the future and highly recommend them.
Vincent D.
I really appreciate every worker. All are respectful including manager.
Customer service was very helpful, professional, and friendly. I felt my experience was excellent. Regarding the facility, I recommend a dehumidifier or mini splits in more locations.
Sofia was absolutely wonderful.
Cassandra was wonderful to do business with!
Thank you,
Rhonda McMillin
Great costumer service i love it
I really enjoyed the pleasant atmosphere and the employees are really nice!
Sofia, the manager at the Phoenix location on 19th St & Indian School was superb!
Allen was extremely helpful in getting me a storage unit. He was quick and knowledgeable with the services he was offering me. I had a pleasurable experience with Allen.
So far I like the place .. I've only interacted with one employee that is Sofia she's great and always pleasant.. Only problem is this constant need for feedback seems to be almost every other week. Don't know to me it's begging for compliments.. Don't need it if you and your staff are on their job.. Oh it would 100% help if I could have access to my unit whenever jt is convenient with my own schedule. However I understand that it is not..
Great. Staff were helpful, the cleanliness of the place was exceptional compared to other storage facilities I’ve used in the past.
My experience was great ! The office clerk was very helpful, nice, and understanding ! Her customer service was fantastic and would highly recommend this location to others. She went above & beyond making my move in/out easy, smooth, and quick !
The process to be assigned a unit and sign up for autopay was fast and easy. Friendly and helpful staff!
It was ok you guys very friendly
The front desk staff are always very kind and willing to help. Especially the lady who works the desk full time, she is a god sent. She always goes above and beyond! I definitely have and will continue to refer ppl to us storage!!
I am very happy about the employee who helped me recently.Cassandra called me while I was performing last Saturday at Cibo's restaurant.she told me that I had improperly put my lock on the unit and that it was not actually locked. I asked if there was anything she could do. She cut the lock off and replaced it. I came at 8am the lock had been changed. At 9am , she gave me the keys and I paid for the lock. All of my things were safe and intact. I was relieved beyond words. I appreciate Cassandra's efforts and attitude.THANK YOU VERY MUCH.
Overall a good experience
It was a great experience for me and the manager on site was great and can't wait to give my business 😀
Very good experience and made moving personal belongings into storage very easy thank you.
Cassandra in the office is always very kind and helpful; however, the rents are too high.
AMAZING Cassandra is AWESOME I adore her! Customer service second to none! I would recommend just for her the facility is expensive and run down she is literally the only reason I stayed it’s hot and run down and dirty because it’s old time for a face lift there
fine. online pay system easy to use. If I can do it, anyone can.
I had a very pleasant experience with US Storage at a pretty stressful moment in time for me. The girl that helped me, Cassandra (still remember her name), went way out of her way to be so extremely kind and helpful through my situation. The actual service transaction itself was great but it was the quality of their employee(s) that stole the show for me. Highest recommendations are definitely appropriate.
I filled out an online review to give Cassandra a glowing recommendation. Did you not see it online?
If you must post it again please don not post my last name again but you can use my first initial of my last name. Thank you. Jeanne K
Friendly, helpful staff. A big thumbs up.
It was great from the start.. Cassandra was fantastic! She was quick and knowledgeable , she got me the best deal that she could and had me out the door fast.
Very happy with my experience.
I always have a great Experience when I had to have my lock cut. The person was helpful and took no time to put a new lock on my unit
Great
.everything has been going well and you have made it simpler and easy thank u
I love the easy access to my belongings. The staff is so helpful and very friendly.
My experience has been great I haven’t had any problems.
Everyone at this location is awesome. Never any issues when I go in, place is always clean.
Cassandra does a great job. Very pleasant to work with. Your facility is spotless
I was able to make online payment
Lady at front desk was extremely helpful and saved us the most money. :)
Sorry, my first review I gave a 5 because I didn't see 6-10 below on my screen... the experience was excellent! Cassandra was very helpful and informative. She knows her stuff and helped me to get the right place and worked out the timing with me. The facility is clean and convenient. We moved during the week, so I am not sure what parking access is to the unit door, but we had no issuew.
Really good and it is close to me and we could go at anytime during the day time
professional, courtesy, attentive. the on site manager does a very good job.
Good I was appreciative of the price
US Storage Staff was friendly, efficient & found me the best solution for space, time and cost. Cassandra and Allen and one more young man were a pleasure to work with. Thank you!
I applaud the great customer service that was provided at every step of the way. From the operators to the actual on-site reps (shoutout in particular to Luis), I was able to have a smooth move-in experience. Also to be appreciated is the level of security the location provides. Thank-you!
Very good! Everyone was very helpful and kind while I was moving my stuff into storage and even helped troubleshoot some issues I was having (trying to fit something awkward shaped through the door)
The online application was extremely easy to use and I really liked how quick it was to get a storage unit. The only comment I would give is that the parking lot was small when we moved in. The parking lot is shared with a Circle K, and it was hard finding a place for our trailer.
Layout of floors is a bit confusing. Lights inside the storage locker would be nice.
Great, customer service was professional and the whole process was seamless
Great experience I worked with Cassandra and she was very thorough and helpful in answering all my questions. Very nice and friendly.
Thanks for all the great help ! Super easy and fast contactless service ! Thanks again
I am really happy with the service I have received from US Storage. The customer service is awesome at my location.
Cassandra was very friendly and helpful on phone and Alan was very friend and helpful when we showed up to get our storage unit
My experience was fast, easy and felt comfortable around the storage center. Thank you to Cassandra for being so helpful and nice.
It went smoothly and efficiently. All the staff I’ve encountered on the phone and at the office were very helpful. We were able to get a reservation and moved in the next day without hassle especially with all the covid issue. We were able to submit the required documentation via email which was convenient.
Thank you again!
I have used your us storage in the past and loved it....still do! Cassandra is great
Experience was great the manager was very helpful and friendly she answered all my questions and explained how everything works
Excellent customer service by Gina. So helpful and made for a very positive experience!
Great. She was helpful and the rates are very fair. I'm glad I found them.
Very professional staff. I highly recommend this place for your storage need
I felt that your manager, Gina, was very kind and explained all the information. She was very congenial, smiling and made you feel comfortable... like you had known her for a very long time! Her friendly manner was much appreciated... I apologize for not responding sooner as it has been a hectic time... we had another death in our family and other personal problems have interfered with me staying on track...but did want to get a positive response back regarding Gina... she is a darling and appreciated all her help... hope she will continue managing the office on 20th St. & Indian School for a long time...she is wonderful and could tell she would go out of her way to be of help to anyone. She deserves to be recognized.,, thx Gina
I had a wonderful experience with my service from Gina.
I felt like I was welcome to get a unit and it felt like I was around friends. Gina was great very professional and very knoligable about everything. Tia is awesome !! Thank you very much!!
Professional and very organized; Prices are great
It was a very positive experience. Everything was laid out clearly and logically. The space was shown and explained. The key in the access code were available to me when promised.
Everyone is pleasant and helpful. Would recommend to anyone looking for affordable storage.
Tia was extremely helpful with our move in and completely accommodated us with the help and space we needed to unload our boxes. Having the truck available to use saved us both time and money and I would highly recommend this facility simply because of the courtesy and help Tia gave me and my staff.
It was a great experience and Tia was super helpful and friendly!
Tia is the most amazing person, she is always so helpful and the facility is always clean. She really knows her stuff 200 out of 10 stars!! Give that woman a raise.
very good your customer services were very helpful and knowledgeable with confidence with all the store has to offer good deals and happy offers
Thanks, Tira
I have several units with you folks at Cinnabar, 20th and Indian School and I am terminating the 2 units I had at your 24th St. location since you sold to Public Storage and moving to your 20th & Indian School location. Why? Tia!
She is the ultimate professional, courteous and always assistive. She is truly an asset to your company and I know several other clients that are leaving the 24th Stl. location to transfer to your 20th & Indian School just because of her. Great job Tia!!!
Tia was really awesome. She's very on top of everything and made it a really easy and pleasant experience.
Great customer service and facilities! This place is much better than my old storage
The process was very quick and easy. Tia and another male worker that helped us were very courteous and helpful.
Re eptionist was great. Knowledgeable and friendly
Tia was very professional and walked me through the rental process quickly and efficiently. The unit was a good size (accurate to what was listed on the website), and the hallways are easy to navigate. I also appreciate that the units are in an air-conditioned and secure building, where there are multiple video surveillance units. The rates are exceptionally reasonable too, and I feel like I got good value for my money. I am happy to recommend this center for storage.
My experience was wonderful from start to finish. The manager at my location, Tia is amazing! She was beyond helpful and even helped us move some heavier items into my unit. I would recommend US Storage Center to anyone looking for a safe, clean storage unit!
Wonderful staff, friendly and helpful
Poinsettia is amazing! She is patient and super helpful and knowledgeable. 10/10 would recommend
It is great, and the place is very clean and the staff are very friendly. the hours are great also. I also like the cameras on site, feels safe and secure. Plenty of carts and its air conditioned.
Thank you
Everyone is very helpful & answered our questions
I feel very good. The person soon site at the time I was there was very helpful in answering my questions.
thank you staff for making a rough time a little smoother transistion for us.
Cheap and affordable prices. Took advantage of the half off deal for 3 months! Friendly staff as well.
Great, everything and everyone was great!
Very helpful and recommended choices in regards to the size of the unit. Instructions on entering were explained and the paperwork went fast.
Phoenix was to receive major storm in 1 day. Needed to protect several items. Eric was friendly, answered questions, was able to confirm the size of storaage unit best fit our needs with easy access double door entry for various items.
Thanks for helping my husband with our space!!! Rhonda
Excellent service. ..thanks
Great experience, ladies there were personable, courtesy, professional and knowledgable. One woman was being trained and still was exceptionally helpful. Manager on duty was friendly and went out of her way to be helpful.
Good experience, good manager, very helpful!
I thought service was excellent.i got the right space I wanted for a good price and the truck rental was so convenient.
The person at the desk was very helpful. I needed a storage place to put my parents' extra things and you were all I could have hoped for in the situation. Thanks!
Although this location could be updated, its customer service makes up for it. As long as my possessions are safe (and cool if advertised), the fancy tech doesn't impress me.
Thank you all for helping to assist me recently with my 'loyalty' situation to your
company. much appreciated.
The changeover from Sentinel went slowly-but-surely, and I've had a good experience overall. Office staff has always been helpful, and I really am enjoying the new coded entry. Overall my visits go a little faster because of this.
The young lady that manages the indian school location is very professional, kind and a wonderful all around young lady.
She is what sold me on your company.
It was OK but I liked the sign in better than using the key pad.
So far godd-only been there once since initial day of storage completed.
The lady on duty was super friendly and eager to show me your storage facility and upon her professional demeanor decided to rent a storage unit.Was informed this was not even her normal property to work on .A great employee!
Very pleased with your helpful staff
In general, my experience has been good. New phone payment app good.
However, I recently removed my possession out of the locker I had rented for quite some time. I work a Monday thru Friday job from 8 a.m. to 5 p.m., so weekdays are not an option to go to the locker. I went on a Saturday early afternoon and had been there a while sorting through my things when the only employee said he had to go on an errand, and that I would have to leave and put my storage items back in the locker. I do not think that this was fair, as this was a task that would take more than one day, and as the facility was open until 5 p.m., that I should have had access to my locker until 5 p.m. But, I did not have a choice.
When I got to my truck, another customer was not allowed to go in, and they were not very happy either. The employee told them he would be back in about 1/2 hour. What the heck!! If this is such an urgent errand, why doesn't he get paid overtime or have another emp. do so? Considering that I would have to get all my stuff out again and put it in before closing, it limited what I could do in a limited amount of time. No other business do this. Why is it OK for you to do so?
Best storage place I ever had price stays the same no problems and they work with you
The front desk persons are friendly and helpful. Since remodeling, it
is beginning to look more inviting. The past when it was quite dirty
and cluttered, I was a bit uncomfortable. Glad to see you making
the appearance cleaner and more inviting. Ruth Ann Carr
Your people were professional and service oriented.
Thank You
The process was simple and quick. The cost was also very good. Ty
Checkin process was quick, easy. Great service, helpful and accommodating.
Associate was very knowledgeable, courteous, and efficient.
It was good. Great customer service. Clean facilities. Front office under construction was a bit off putting. I'm happy with the service I got.
Monica and Diego have been amazing in setting up my access and managing the facility. Their professionalism has won me over among the many choices in storage systems in Phoenix.
Generally, good. However, the "new" invoicing system has many flaws and we have been charged fees when we had paid and were given an incorrect invoice and had to deal with correcting it for several days.
I am glad that the facility is undergoing renovations, as it was in need of updating! I am most happy that the two current front doors (which are cumbersome and seem to have a mind of their own) will be replaced with automatic sliding doors! This will make moving large carts in and out of the building so much easier! I hope the free moving truck will be working and available soon, as I had to pay for my own moving truck to the tune of $100. Sergio (the manager) and staff are friendly and attentive.
Had to move out last minute due to emergency and was very worried about my belongings. Setting up a unit was very easy and helped relieve my stress immensely! Nikole was incredibly nice and friendly and made my move much easier :)
Jay was friendly and gave me a good price. I'm very happy with my experience so far. Keep up the good work.
Hello:
On july 3, I dropped off a check for $132.00 for units C701 and C710.
on july 5, I left another check for the tax for $3.82.
Today July 7, I get late notices for everything.
I don't owe you any more money at all for either space. You need to mail each customers bills for each space they are renting plus the exact tax per space. Now that you took over from Sentinel, the renter's are notg getting bills with all tax included. So it's been very confusing. At least send an email a few days before the due date like all other companies do.
Thanks.
Rhonda & Bob Juster
4141 n. 31st street, Ste 207
Phoenix AZ 85016
Please send me my bills to
[email protected] at least a week before they are due.
Thanks.
Very friendly and helpful!
Excellent good customer service
It was a nice experience. Very friendly
I loved working with Lucas, he was so helpful with helping me find the right size I needed for storing my furniture and understood what I was looking for. Thank you Lucas! I might be spelling your name wrong. Oops! But thank you!
Overall I feel pretty good about it. I had trouble getting a call back after I initially signed up online so I went over to the facility which was not too far from where I live. Sergio could not have been nicer. Delivered my first few items to my locker the following Sunday. Unfortunately, I cannot remember the young man's name who was on duty but he was also pleasant and helpful.
It was easy to reserve a space online and the manager was pleasant to deal with when I went to actually rent the space. The facility is clean and there are plenty of carts to move your items.
It was nice ... The customer service guy answered all and any questions I had
Fast and easy simple im in and out. got exactly what i needed thank you
Very happy and the person helping me was very helpful.
Awesome job! Was able to choose unit and setup immediately. Made it so quick and easy for me - thanks!!
Both men who work there are very helpful and friendly.
It was very pleasant. The unit C312 was excellent for my needs, The staff was very courteous. The hours of being able to get into the unit were not as convenient as other facilities. The carts are hard to manage and must be the same ones I used in 2004 under the old management. The elevator door doesn't stay open long enough to put in two carts. I really appreciated the kindness given to me when I discontinued using the facility on April 1st. I was not charged the usual 10-day notice fee. Thank you for this kindness.
The experience was nice, helpful staff, great price.
Fast and easy service, at a good price.
Felt very welcome and the rates are fair.
Bien... Buen servisio en jeneral
The young man who helped me exceeded all expectations for excellence. I am a senior who was needing a unit close to the entry so as to minimize the number of steps needed to get to my unit. He gave me a unit right by the front door, a special introductory price, and options for the future. My hope is that I will receive as low a price as possible going forward for just the next few months. Mrs D.
Everything has been fine. The only complaint is, it's hard to maneuver a trailer to the door. Small parking area. Other than that everything has been fine. Sergio has been good to work with.
The elevator does not stop closing if you are in the doorway. My friend was almost smashed and pinned in the door way.
Sergio was quite helpful when I set up unit and contract.
Wish hours were more favorable or at least adhere to the hours posted.
Great, Sergio responded to my inquiry from the internet right away, he explained everything I needed to know. I went down and he took care of me right away.
Nice facility. Nice operator on duty. Will consider using them again.