Experience was amazing and great customer service!
Positive an worth the money
Good service by Mayra ceballos
The rates never stay the same from quote to online discounts etc. and you start charging the next month as soon as you get the current month and you can't get a person to respond for help. Would not recommend.
It’s a good place. I can feel comfy.
Young lady in there was so Helpful made me feel very welcome..
It’s been terrible to be honest. Between one location and their breach of contract and the property managers rude and disrespectful behavior to the company as a whole taking the word of an employee that let another employee steal my belongings and my storage unit to someone else to having me banned from getting a new unit somewhere else but not kicking me out of the unit I have. I’d say the company as a whole needs to have corporate look into there policies and employees and maybe take customer complaints a bit more serious
Hello Misty, thank you for reviewing our Glendale facility. We’re sorry to hear about your experience and we appreciate you bringing this to our attention. Providing a respectful and reliable service is very important to us, and we apologize that we did not meet your expectations. Please know that we take customer concerns seriously, and we would like to further connect. At your earliest convenience, please email us at
[email protected] with more information about your recent experience, and a manager will reach out to you.
So far so good. The site manager Mayra was friendly and helpful.
I initially upset the space advertised online, and I reserved, was not actually available. But I did get a promotional 3 month price on a larger space, so it worked out in the end. Overall a good experience.
Excellent customer service. Perfect location great deals. I'm recommending this facility
Oh,swell…the corporate consolidation of family-run storage facilities continues.
The good: we can pay online via credit/debit card.
Hopefully you don’t get rid of the local staffers who (at Southpoint Self-storage, give uniformly excellent and helpful service.
The hope: return to its previous location at Southpoint Self-storage (along the east perimeter a PORTA-POTTY facility. PLEASE.
Very good and appreciated thanks Mayar....hard worker 💯💪
Jay was friendly and very helpful great experience thanks
Good location ,clean and safe facilities.God Price and excellent customer service.
Honestly, I have no opinion on whether or not I would suggest you guys to somebody. I haven't even moved my stuff in yet. Not one thing, so I don't know. give me a minute to use your service and I'll let you know, okay? I mean at least let me move stuff in. it's a lot of emails when all I've done is made a payment. Thank you. the office staff has been amazing, Jay and Myra were absolutely wonderful.. that's all I know. thank you very much. have a nice day.
The customer service was great. Everything was awesome. He had good communication and helping us with the best price that we could get.
Great! Went back to rent another unit.
Nice people, great service
Mayra and Brian
Office staff is very lovely I mean very respectful and she had good smile on her face. Also explain to you in details
Very professional ,customer service was great, all questions was answered, and the price was set to where I could afford it ,just great over all
I am very happy with this company
Very satisfactory...will recomend
The one thing I find lacking at this moment with my first experience, is that not all of the units have electricity on it so if I ever wanted to go and drop off or pick up anything in the evenings, I don’t like the fact that my unit is dark.
I was happy with the person, but not knowing how to find the inside unit is the hardest part. It would be good to show the person on a map, even if it in the office. Because if someone is some what handicap it would save them some time walking all over in their.
Staff is awesome to deal with very helpful, the facility appears well maintained at first glance, but unfortunately a massive amount of homeless are allowed to be on the property and I've found several "living" inside vacant storage units during the day.
It was great, quick and easy.
Great service. Great worker and great hours
Thank you
The service Jay provided was very helpful and professional,thank you for your service 🙏I recommend U.s storage 💯%
Excellent Customer service.
Good price . perfect location.
I’m very happy with this new company
The young lady made me feel very comfortable. She even gave me a better space that was easier to park in.
Muy buen servicio, siempre bien atentos a ayudar
Quick easy and got us in in no time
If you want my opinion call me at 520401 2268
Myra is a fantastic employee, in all honesty i wouldn’t have continued with this business if it wasn’t for her. She went out of her way for me
It good all thoe I went 4 time to rent a spot other than that it's good
Very good. The staff was very accommodating to my needs and made me aware of every point of the rental.
Good help with proper information
I wanted to share my experience with US Storage and their fantastic team, especially Taavia. For two years, they’ve taken care of my RV storage needs, and I couldn’t be happier.
Taavia’s professionalism, kindness, and helpfulness have been exceptional. Their secure and well-maintained facility gives me peace of mind, and their pricing and deals are competitive.
I highly recommend US Storage for reliable, professional, and customer-focused storage services.
Suraiya
When we arrive at the storage center, we didn't know what size of space we needed to store our stuff but the lady at the desk Mira asked us a couple of questions and showed us a couple of different units. Nice friendly people and climate control spaces. plus it was the cheapest was That we could find in town great deal for your money
Siempre muy atentos en todo y ayudan a estar bien
Everything was great, I'm very happy with the service and the staff is really friendly
I feel comfortable safety and those guys really friendly I love it
Your employees were great they help me out they answered my questions everything was finalized everything is good friendly clean safe all in all I've been with you guys for quite some time and I'm going to stay with you guys for even longer and I thank you for your help
I was really happy with how homely the customer service was and my unit placement. My overall experience was pretty groovy!
Wonderful manager , very nice and informative
Very good had storage before there
Great customer service from Mayra
Very friendly very convenient when I have a problem before it occur they will let me know as far as paying the bill which I should never have a problem doing
Very nice people and good costumer service
We only had a jeep and camp trailer parked there for about 2 weeks, however when we picked it up it had been undisturbed.
One of the best experience ever renting a storage great customer service would definitely refer all my friends and family.
Very good. Jay was very helpful and was available to answer questions.
So far so good I've been with yous about a year now and it's great I mean yeah I'm laid my payments but it's not like you guys are threatening or anything I know my obligations and you've been very diligent about making sure my lights work In my unit every time that I found out they didn't and you were there you know very good people and the last lady they help you was very helpful and as well as the man before that and when I do call I've got nothing but polite people on the phone I have no problems with you guys and I don't think anybody else would either.
Very friendly would recommend them to everybody and facilitie very clean
Great service, Mayra was very friendly and she help us with all our questions. 100% recommend
Very well professional and friendly. Answered every question I had and also helped me with online setting up well done keep up with the good work
Very good thank you very nice staff
Very nice service and very clean business 👌
Muy buen servicio gracias
Friendly staff and informative and helpful for start to finish...thanks
Very professional and friendly.
J has great custumer services!
I have been renting a unit for a few years now and I have never had a problem keep up the amazing job!
I have great experience with you guys and you guys are always friendly don’t hassle nobody and you don’t bug us about anything with our units you leave us to our privacy we love it
US STORAGE CENTERS GLENDALE SAN MIGUEL
They were dishonest and Supervisor took my money $101.29, I didn’t use the Storage at all. Return $66.38. Which I think I should of got it ALL. Mayra Cabellos Mendoza, Property Manager. Please, don’t NO One rent from them. Thank You, CM Urioste
Excellent service from the lady who attended me, very professional and magnificent attention!
I did an online reservation and when I talk to the girl in the office she made an appointment with me for Thursday October 27th which was the day that I had on my reservation for 1:30 in the afternoon when I got there got there I kept knocking trying to figure out how to get in the gates were locked the doors were locked finally I called and was told that she was out running errors and she would not be back until 3:45. I was very upset
I feel comfortable, knowing my travel trailer is secure and also my recent purchase of a storage locker. The fact that there are security cameras makes it even better.
Great customer service
Clean space/s
The girl that registered me was very polite and attentive she answered all of my questions and listened carefully to everything I said. You have the right person for the job as for the facility It seems ok so far not sure if it’s an issue but there is barbed wire on all the fence but nothing over the service gate in the front. There may be cameras and other deturants in that area it just looks like an easy place to hop over. I am very happy so far.
Very good verify friendly
Customer service was awesome
Myra was very professional
Greatest customer service ever. Jay helped me out & got me in. I greatly appreciate you Jay thank you.
Es un lugar muy seguro y me atendieron muy bien rapido y con calidad lo único es gracias por apoyar al cliente en sus necesidades de guardar sus pertenencias. En un lugar seguro y con buenos precio
Great place to rent if you need a storage unit or a place to park a trailer or spare vehicle
El personal que nos ha atendido se nos ha tratado con mucha amabilidad y respeto, muchas gracias
The guy that assisted me with getting my storage unit he was really nice he actually was really patient with me even though It was like two minutes away From the store closing hours he was still patient gentle and sweet so I do appreciate it the storage unit is actually clean and really spacious so I definitely appreciate that I will most definitely recommend every in anybody to get a storage unit with you thank you.
Awesome Jay and others are awesome, always knowledgeable..thx from kings moving...
Angelo
Great facility. Great service. Affordable pricing.
Jay was very helpful and understanding, good customer service.
Great experience, friendly staff
Very good service and I feel that my equipment is safe
So happy with with the service I recived from jose carrasco.
I rented a storage from you this month a few days ago. I was running a little late and Jose comes riding up in the golf cart and I had thought it was closed. I was ever so glad he could helpe . I had been moving my things all afternoon and was tired and he helped me to get into a storage locker right then and there. I was real impressed. And the price sure best all the rest of the storage company's
Denise Guinard. Phx Az.
So far So good excellent service there was an issue when I got there there was a truck with the trailer blocking my spot but your representative found me another spot
Very good, staff was very friendly
The online process was very easy. Jose was very nice and helpful.
I really recommend US storage to every person in need of a storage unit Jay (employee) was very respectful and gave us a great service. Showed us the premises and took us to the trailer spot we were going to rent to make sure we were satisfy with what we were going to rent.
Thanks from a very satisfied customer.
LUPE
Good.Easy to rent easy access. Good space.
The customer service at both of the locations I have had the pleasure of doing business at exceeded my expectations which makes me very
Happy knowing my belongings are in a great place. Thank you!!
Good service jose is Good gay
My experience what this company was great I really like the cleanest the workers were very kind and they really explained the facility. The campus is really clean it's close to my home it looks very secure and security and it's easy to get in the facility and out. I am very happy and pleased with the services
My first time renting a storage place and I wish I've done it a lot sooner !
Storeage was clean when moved in
The process of acquiring a rental space for my pickup was very good , Jay was exceptional with his service and knowledge.
Tranquilo el personal es muy amable resolvio todas mis dudas
great service especially from the assistant manager at the us storage at san miguel ave on 59th.He is very proffessional frienly and polite.
just met the sennior manager he also excise the passion he has for his job in a very desant manner.great service from the imployees at the store in general.Defernitely will recommend others.
The manager was very friendly and helpful. I would recommend this place to anyone.
Jose is great to work with and very accommodating to your needs
was looking around and stoped by different storages and ask for information I needed to rent a storage unit and was greeted poorly as if I interrupted there social media time on there phone .on the other hand I had a great experience with your location I went to the one on San Miguel & 59 Ave was greeted with great customer service by Jay a quickly help me find a storage unit for me and that way I decided to rent one there and I will definitely recommend it to relatives and Friends
Easy to pre-reguster online have many days to go in & sign papers. Employees are always friendly
Jose and Jay helped me a lot when I went to rent a unit, they made everything so easy.
Very great experience Ms. Sofia was amazing and very helpful.
Found the Website ..went over check it out they were vary nice and helpful.great service
Excellent customer services!
I felt like this was the place for my needs. The employee was very knowledgeable and helpful. She is an asset to your company! I enjoyed my experience, because she was friendly, professional and very helpful.
Jay is one of the best vendors and this complements. I will stay with you guys just for his service
Super friendly! Clean. 😁😁😁👌🏽
It was a very simple ,fast, and a friendly process..No nonsense. Very convenientally located. Staff awesome.
Everything with the storage facility has been great Jay was amazing with assisting us With what we needed
Didn't really use you guys I rented it but then I didn't need it the lady at the front desk was amazing friendly really helpful willing willing to help with whatever was needed Great pleasure to deal with.
I’m very satisfied with the nice woman’s customer service I received.
She was very understanding and helpful.
I would definitely recommend anyone looking for storage units to speak with her!!!
It was great sue was amazing she had a great personality and you can tell she cares about her job and customers. She answered all my questions didn’t get bother I had a few questions she help me figure the right size of unit I needed overall one of the best experience I’ve had when renting a storage unit I’m hold I was able to find a unit with her.
Sue, helped me a lot looking for a space that I can trust with security enforce and keeping safe for my vehicle. I want to show appreciation to her for helping me out! Nothing but the best customer service and professional was at a 100%.
I really enjoyed working with Sue. She was able to ensure my needs were met and made things easy.
Sue was VERY helpful, knowledgeable, and had a good personality.
I've never rented a unit before. But the customer service and easy access made it easy for me to rent at your place. I would highly recommend your business to anyone.
Friendly experience! 50% one month. It was peace to the madness of moving. Thank you.
I felt very good with the services very professional
Felt reassured that my RV would be looked after.
Very relaxing easy going. Friendly customer service.
The experience was pleasant and Myra answered all of my questions. She also surprised me at my storage unit and swept the unit without asking. Attention to detail for me are very important. I will recommend your facility when needed to friends and family.
Thank you
Maria Elena
It was great! Easy and affordable.
Representative was very helpful and careful with us choosing the perfect unit. Very nice man
It was great, easy and fast.
Mayra made the process super simple. Moving from a different state and being on the road is always stressful, so it was refreshing to have check-in go nice and easy!
I've only had that storage for a couple days but it's nice and clean and I liked it a lot just to let you know thank you
Hi my wife and l really enjoyed the process of renting here. Jay a very nice and calm guy answered all our questions. Provided us the space we need will recommend
We are very satisfied with our rental at us storage. Our unit is just what we needed to store our items.Us storage have great business hours and i can go in and out as many times as a need to. I for sure recommend ustorage to my friends and family.
You have a wonderful staff there. I hope they continue their customer service as I received it. Lots of respect and definitely yes I would recommend anyone to your services. I truly enjoyed the time the pleasure and the smiles you provided to me as a customer. Mayra I believe is her name I thank you for being so thorough and sweet you are a wonderful person. I also would like to say thank you to Jay he was very respectful and understanding on the time I went over after closing. But did say he won't allow it again in a good manner. I thank you Jay for your time and I appreciate your help. You guys rock 🏜️ Ms Moreno
I feel a little sad because i was looking for a unit 10x10 but at the time.they not available.so now i get one.i hope everything goes good
My experience was good. I had a little trouble with the unit that was provided to me but Mayra was able to help get everything sorted out. Thanks
Had a good experience there thank you
Great place, good people, very helpful
Very good customer service representative on site (manager).
i still dont have a gatr code
We just joined the us storage family Mayra was wonderful and helpful to us thank you so much 👍🏼👍🏼
I thought the staff were very helpful and very nice and they were eager to please
Muy seguro de todo el personal las cosas y lo que contiene uno en su propiedad muy cómodo y confiable
Great place, friendly people!!
Clean !! Reasonable !!!
Jay was an excellent helper to find the right storage
Courteous and professional in every regard
very good i even felt bad that the lady in the front desk whas so thougthfull and caring about us having everything we needed and even walked us to the storage unit
Phone experience only, but did not realize that I was initially dealing with a third party/
Mayra was outstanding!! She walked me through the process and was extremely patient with me. She deserves a raise!!
It was excellent and filled our meed for parking trailer.
Your agent Myra was exceptional in assisting me with locating my trailer. The yard needs cleaning as the junk attracts rodents for nesting places. Felt like I was in a junk yard rather than RV storage. .My opinion. .
You all are doing an awsome job i like the convenience.
Girl very helpful and knowledgeable
Jay was very courteous and knowledgeable of the spaces he had available to rent
Everyone. Was very helpful and kind
Great I had no problems and the prices are great
It was good, nevertheless, calling your client when an appointment is made, will be professional !
Honestly I've only experienced that type of service when I'm doing some sort of credit application. Whether is a credit card, loan or something where I'm going to spend lots of money on. Except the lady that helped me seemed genuinely interested in helping me
Very Good, your office staff were very helpful and I was able to accomplish my paperwork quickly.
I was very pleased with it
It was a good experience when I made my visit.
Very helpful it was easy to get the storage very clean unit and no spiders 🙂
The customer service aspect was spectacular
The young generation that helped us was very nice n very helpful. Offered us water for it was Hot outside. Very professional...
Experience was great! Got what i wanted at a decent price and Mayra was great to work with!
Well I'm very happy with your manager she gets things going on I was very impressed with her. Overall I was happy.
Bertha was great and helped find the best spot for my trailer.
Not only was she knowledgeable but kind and make me feel welcome.
It was nice, they were very patient and quick.
Great. Communication is on point with the staff.
My experience was great!! The Asst. Manager was wonderful and helped me to the best of her ability!!
im not to happy where i am parked plus the spaces are narrow, lot of junkie vehicles... I sure hope you are getting paid for crap people keep. but the price is right . those who have nice equipment feel better park next to the same quality. just saying
Comfortable nice people very helpful. I would recommend people who are looking for storage to this company
Staff was very helpful, great prices and storage are very clean and spacious.
Great! Super easy to get a storage space. And I'm glad they're taking precautions against this pandemic.
Muy bien me atendieron muchas gracias por el servicio y muy rapido todo gracias y porsupuesto recomendadisimo.
Segura de que mis cosas estan bien guardadas
Muy bien atendida por Gaby
Es un lugar limpio
Un precio al alcance de mi bolsillo
Exelente Servicio
Your service is improving. Thank you!
It was great. Bertha was easy to talk to and fast
Very good customer service. Quick and simple check-in. Nice visit of the installation.
The only thing that could be better is that we would have prefer that the RV storage would have be paved.
Very helpful understanding and awesome to work with
Great, employees very helpful. Specially Bertha :)
Quick and easy process but price could've been a little cheaper for the small unit I got.
the staff was very friendly and very professional I felt that i was important and I was attendant well
Gina and the other lady sorry forgot her name we’re very nice helpful
Yes customer service was great. Luis was easy to deal with
Bertha was great help in helping set up my storage unit. All my questions were answered and I felt very welcomed. Will recommend
The best customer service from luis, He make me really countable, he as also answer all my Questions..
I felt good about the storage place. It was super friendly service and great pricing!
Very good - went smoothly.
My experience was great. Gena , was wonderful. She answered all the questions I had, and offered continues assistance. Great Customer Service.
I initially went to the location near Indian School and 24th Ave. Karen was kind enough to refer me to the other location after I expressed concern with the perimeter. Vanessa was great. She took me the the different spaces to view the availability. Vanessa was professional and personable. Something that is greatly appreciated. You have a great crew. It was a good overall experience.
Very satisfied,very friendly staff, even though they open at 6 am they allowed me to have access to my truck at 4am so that shows me that they are willing to work with customers, I would recommend US STORAGE CENTERS to anyone that needs storage.
Vanessa was wonderful to work with. I already had one storage unit and we filled it the gentlemen that helped us with that was was awesome too we just had more stuff. Vanessa took me to 3 or 4 different units to help me decide which would be best. She was patient and never made me feel rushed even though I know she was in a hurry as she recieved a call from someone while I was there where she had to explain she was with a customer. She tried to play it off like it was nothing when she got off the phone. She was very professional and made sure I had everything I needed. Because of Vanessa, we were able to finish moving that day.
Thanks again,
I was very happy with our experience. We were running very late for a flight, and Vanessa helped us through the process in a very efficient and professional manner. I feel confident that my property will be looked after. Thanks US storage team Glendale. We will be definitely recommending your services to our fellow RV'rs.
Needed a place to put my tow trucks they gave us 24 hour access which was hard to find thank you
Vivi was wonderful.
Had never rented a storage unit previously, and Vivi was thorough and patient while explaining our options and 'deals'.
Give-her-a-raise!
Friendly, professional, knowledgeable, sense of humor. Perfect!
Was very convenient and helpful. Easy to set up. Like that there open late. Service was excellent
Gina and Ray gave me an awesome deal. They were helpful and polite.
your people that I have dealt with are very courteous and helpful and always greet me with a smile
Lady in the office was very nice.
Jay cool And great prices
Great experience.
Gentleman at counter was very helpful.
Entire process was quick and easy.
Front person was very helpful
It was good. The facility is secure and I feel good about leaving my belongings there.
Vivi was awesome on another level...
Vivi at the storage place was great.
Experience was excellent ViVi did an great job. The only fall back is the spacing between the RV parking is to narrow. When you park a large RV there should be a wider space to back into. You need to add another foot to the width. At 15 spaces thats only 15 feet. You have the room. I can't even open the storage bins after I park.
Maybe have smaller spaces for smaller vehicles and a larger spaces for wider vehicles. I would pay a little more for a wider space. All in all the I feel comfortable with the security. And the everything is very clean and keeps neat, thank you Bill