Very good service and staff is very hey
This is my second time using US Storage and I have no complaints
She was so nice and helpful after I had ordered the wrong type of unit and was able to put us in the the correct type of unit.
The manager was awesome and easy to work with!!
When I first talked on the phone to the representative and made the agreement to rent a storage room. He told me that the rent on a 5x5 was $29 and then I would get half off for the first three months.
Very positive the place is nice and clean and service was very friendly and helpful
Great! Tia was very efficient and very accommodating!
Good. Very friendly staff!
It was a great experience. I was in and out like I needed because I was busy that day.
It was wonderful I always get good service dealing with this storage Company
Very efficient and fast. I got great help from Tia and I'd recommend this storage company to anyone.
I feel comfortable with the place. Tia, the manager was very friendly and knowledgeable. Easy to come and go. The unit I got was very clean.
Your manager was great and explained everything very clearly. Properly was neat and clean and units were well lit and clean also. You could tell the manager took pride in the property and enjoyed her job.
Tia is very helpful and nice
Just what I wanted and love the people in the office they helped me with whatever I needed help with
My experience with Tia was amazing! I would definitely recommend US storage to others! I would also utilize them again! Thanks!
Tia is awesome! Thorough and attentive. Super nice person!
The office sign say closing at 6pm but the attendant left at 2pm and I had wait 2 1/2 hrs on her to return because I had my stuff on the truck and it was getting dark and truck had to be back within a 1 hr of her returning for me to finish unloading
My experience was very pleasant and Tia was very helpful and informative about your products and availability of units.
Lady at the place was awesome!!!!
Positive. Tia and Lewis very helpful
It was fine until the door was changed on my unit. I was not notified that this was happening. My things were moved, carelessly stacked, not put back in place, and damaged. Old rollers and cable from previous door left dangling. Horrible workmanship.
I had a very positive experience with this facility. The manager was extremely helpful and very knowledgeable about what would best suit what I needed.
They can lock you out of the property whenever they want such as when they want to do last minute “property improvements” and still charge you when you want to leave although you can’t get access to your unit during that time period. So although you are trying to move they won’t allow you to but you still have to pay. Will not return your calls or emails.
Tia, our local manager, is great. Returns calls promptly
Knows her job well, is pleasant and helpful
Ms. Tia was very knowledgeable, very helpful and most accommodating
The Lady there in charge is great - sweet girl & very helpful !!
The experience was the absolute best.
All went very good and speedy. I forgot the person’s name that helped us but she was very helpful and explained everything to us!
Tia was so sweet, helpful, and very professional
Started to unload furn into smaller storage I was settling for when I was told the larger one was avail n just around the corner so we moved the UHaul to there only to learn it was locked bc there was still someone’s stuff in it.So we waited out in the heat for 30 min to see if there was another large one but ultimately we returned to the small one n unloaded in order to return the truck but this storage needed to be swept out badly! Every time I’ve vacated a storage I always sweep it out….very.disappointing that the computer wasn’t updated n the storage was subpar. The mgr-substitute was apologetic n none of it was her fault but she could’ve walked into her job that day better informed.
Your staff was helpful and I have no complaints
It was fast and easy to get set up
The lady at the front desk was SUPER professional, knowledgeable and friendly. You have a Stat on your hands with her.
The person in the office was very helpful and the transaction went smoothly.
My experience was great love the customer service
Quite enjoyable. Tia helped out a lot and made the experience easy when other parts of the move were a nightmare!
I loved the experience. I think her name was Tara but she was exceptional! Courteous and professional and she provided me with all of the information that I needed.
Tia was amazing. Friendly and helpful
Very helpful, very convenient
It was great, I don’t remember the lady’s name that worked on Saturday at the Green Mountain Drive location. However, she’s god sent! I moved to LR on Saturday and had booked another storage place and I couldn’t get in to the unit that I paid for because they said the power was out in their gate. I had the moving company from Texas waiting. I called your company and within seconds she had blocked a unit and I was able to meet with her and move my things into the unit that day. They your team for being there when I needed them.
It was great and went very smoothly. Thank you!
Very helpful and convenient
Agent was very polite and helpful.
Was surprised at the added cost of monthly insurance in addition to rental fee.
It's was horrible. Between the misdisplayed information online, the unprofessional manager on site. I had a trailer full of my things and I signed up for a unit that once arriving on the property was told it was an auto unit... they wouldn't even work with me to be able to park the trailer I had so that I could figure out the unit I needed to get. All my paints and my furniture and clothes were ruined But to make things worse
Great experience! Quality customer service.10/10
The manager at the location was beyond helpful and friendly. He explained everything to me and was willing to work with me on what I was actually needing. I just enjoyed the conversation he and I held during my time of obtaining a unit at this facility. Customer service at its finest!
Fantastic!! Very helpful and extremely nice!
Well. Your guy sly was real nice when I talked on the phone. But when I got there he was not accommodating at all. Not to mention the smelll of skunk in the office. You don’t need a degree in rocket science for that. The only reason I’m still there is lack of options for the last minute. Believe you me I will be out and gone asap.
This was my first time having to get a storage unit. The customer service agent was very helpful and explained everything easy. He was also respectful and friendly. The units are clean on the outside and inside.
Sylvester Steel was the perfect employ and face for your business. Knowledgeable, helpful, friendly, well-spoken and very professional. Rare combination in todays workforce. You need to do what you can to keep him.
Like the facility but the rate increases are too much
Sylvester Steel was most helpful in relocating us to a cheaper unit. He’s very personable.
I did this a few minutes ago and took time to write it all out, but it didn’t go through? Anyway, Horrible! I got charged their insurance when I let them know I had my own. He had told me he would take it off, but didn’t. I was charged a late fee when it wasn’t my fault it was late. In a nutshell, I was told my 2 units would be combined online. I had it set up for autopay. I checked to make sure the 2nd unit showed up online a few weeks in and it wasn’t. I called and the woman who answered said she would get it all fixed for me. Then a few weeks later I start getting late notifications for the 2nd unit! I called and the guy said even though I was told it would be fixed, it was still my fault it didn’t get paid?! He let me know later they tried to get them connected but couldn’t. He told me I could either go in and pay every month or set up a whole new auto pay. He even said he would send me a new autopay form, which he never did. I only used us storage because of the half price for 2 months thing.. HAHA, joke was on me right? I ended up paying so much due to their incompetence, I really wish I would have gone elsewhere!
US storage has been very easy to communicate with. Everyone I've spoken to has been very pleasant and helpful. The day I came in to rent a unit, Sylvester took care of us and did a fantastic job making sure I was fully informed and had everything I needed (like a lock for my unit!) He was so kind and patient as I had him relocate us a couple of times. I've spoken on the phone with a couple of other people and they have been just as awesome!
Everything was great! Great customer service, very informative and helpful!
It was good. Easy to reserve storage online and the process was straight-forward.
From the very start, the staff was attentive and knowledgeable. I really feel like he cared about me getting exactly what I needed.
Just rented it last week. Have nithing in storage yet.
Lights in the storage would improve things
Great and timely but what if I forget ur pin to gate wat do I do???
I felt great and I exceptional about my experience!! Good customer service and information was given to me. Thank you so much to the property manager at the US Storage Centers off of Green Mountain Drive which was John Sharp. He was amazing, phenomenal, and helpful. I would definitely recommend someone to come to this place of business!!
Good they made sure everything was good and made sure they stated the instructions clear.
Experience has been great from the first day we signed up. Customer service was awesome. Very nice Management took very good care of us very helpful and polite
Working with John Sharp has been a delight!! He is always pleasant and seeks to resolve any issue in a timely manner. The facility grounds are neat and his willingness to help valued.
Very good. Polite service. Clean units and lot. Easy access. Extensive hours
John the property manager was very professional. He explained everything to me before signing the contract. He allowed me to ask questions. He was very friendly
John was very nice and he helped us out with getting the storage we needed.
So far I think your stroge facility is very good and I would have know problem recommending it to family and friends.
Very nice and professional.
John was was amazing in the attention he paid while helping me find a storage. He was patient and very informative.
John was very professional and informative. I will recommend this storage facility to anyone that is in need of one!
The onboarding experience by Gabriel was seamless. He was patient and explained the process thoroughly. It was also fast.
The neighborhood feels safe BUT the gate has been broken and my mind isn't at ease for the simple fact ANYBODY now had access to the property
From the first call to the time I walked out the door I felt I was in good hands.
Things went well. I do have a door on a unit that needs to be replaced. Friendly personnel. Late fee a little high. Thanks David.
It was great!! No hassle at all.
Great staff in office lizzy & Mr Watson
Very good customer service and great prices
Friendly and knowledgeable