Janessa was very nice and helpful
Not too bad as far as storage. It's the business practices that are the proble.. give a discount for the first 3 months. Then shortly after that raise the price almost exactly what you were discounted the first 3 months.
I ben there last Monday and the people on Murfreesboro storage ther offer not god service and agresive actitud .
Hello Miquel, thank you for sharing your feedback. We apologize for the negative experience you had at our Murfreesboro facility and for any unprofessional behavior you encountered. We take this seriously and will address the matter with the team. We would like to further connect; at your earliest convenience, please email us at
[email protected] with more information about your recent experience, and a manager will reach out to you.
The staff was nice and pleasant and helpful.
I’ve had an excellent experience with US storage centers. Janessa is great at her job by being cordial, friendly, and helpful.
terrible. Would never use or recomend
So far so good had no complaints everybody's been friendly and nice and attentive and so no complaints here they're quick and responding to any messages emails offering the assistance very thoughtful and work with you and trying to get best rates
Helpful staff. Great value.
Terrible customer service
The rental agent was very helpful! Great service. Would definitely recommend to friends and family!
Would have been 10 across the board. The issue was the free truck to help move my stuff in.
I understand rules and why we have them. Things happen that make people late. No matter how much planning things are not perfect.
I was late but called a notified the location. I rented for 4 years at the Nolensville location. Most of that time in two units. Now I’m renting for 3 to 4 more years on Murfreesboro.
Losing my $100 deposit was unsettling. No damage no other issues just late. When you’re honest you should finish ahead no penalized.
That has me thinking I’m at the wrong place. Not sure what I’m going to do. Probably won’t recommend.
They staff was very knowledgeable and helpful in our first rental experience. It put my mind at ease that there are so many cameras and security measures in place
Staff is courteous and helpful and the facility is clean.
This location has a very courteous staff and they were very helpful and knowledgeable.
It was horrible! Bad customer service, horrible at reaching the property manager, my refund was never refunded after I was told it would be.
The rental process wasn’t contactless as advertised. It took more time than expected.
Front desk personal was very polite and a pleasure to talk with
Janessa was great, friendly and helpful. Great prices!
Very good, easy online order, Janessa onsite was awesome.
Janessa was very kind! The office was clean and the web site was informative!
Great customer service and very detailed regarding the storage units and info
Good. The unit was reasonably priced and access was always available.
Janessa was wonderful!!! The location is perfect & everything seems secure!
Thank you!
It was awesome. The lot manager was great 👍 and very helpful to our team
Great service and will for sure refer you guys to other people. Thanks.
WOnderful. got in and out quickly and with the prefect size unit I needed at a wonderful price.
Janessa is AWESOME! 👏 LOVED HER!!! 100/10 Recommend
Janessa is awesome 💯 she is so good at people there I felt like I was at home
Property looks secure the property manager went above and beyond to be helpful
The experience I had was good. The man in the office was very helpful and got us our unit
It was great and amazing. Staff is super sweet and friendly!!!
Experience was good. I was able to get the unit I was looking for and at the affordable price.
The experience was very good. The
The lady that works in the office is the best!!!
My storage unit was filthy inside and outside. If it weren’t for me having to move abruptly, I would have went elsewhere. I probably won’t even keep my sectional I put in there, due to how nasty it was with insects and cobb webbs. But you get what you pay for
Awesome I had great customer service and MS.Ray went above and beyond to meet my needs as a customer and I appreciate it as I’m new to town and she was one of my first encounters. Thank you
At every point during this process, I felt well-informed and welcomed. All questions were answered and I didn't feel "dumb" for asking very self-explanatory questions (especially since this was my first storage unit).
My experience was awesome The manager at this branch was a tremendous help to me and my family and our time of need when my brother passed and we required storage for his things out of state she was able to help us 10 out of 10. She deserves a raise as a 15-year military veteran thank you so much!!!
My initial experience was that of inconvenience. When I arrived I had to wait 30 minutes because the attendant was out. I understood that. When the time expired for her to come back, she went to lunch--another 30 minutes.
The store smelled like smoke so that was a turn off for me. I was told that US Storage had the best prices in town but I found cheaper.
I was trying to decide between using US Storage and another center because at US storage Centers, there is no climate control or no dollies or carts for use like other storage centers.
I went with you because the other one didn't have space., but you won me over with your patient and helpful response to my accident.. Janessa was very skilled, patient and helpful during the entire process and I'm very grateful for that.
We had a great experience! Had to move my daughters items into storage after completing her semester in school.. Staff was pleasant and knowledgeable and the price could not be beat! Thank you!
Absolutely fantastic! Staff is wonderful and location is perfect.
Very friendly, helpful staff. I would recommend them to anyone needing a storage unit!
She was amazing, understanding, and helpful!
Very great and easy going experience
It was easy going , understandable , and very easy people to work with. Awesome place to do business, and they have reasonable prices. and I would recommend to people 1000/1000%
This was very easy, and the service was exceptional.
Super easy, Janessa gave us a great deal, and we had storage there previously. So it was easy to find and navigate.
Very easy to understand and pleasant was the experience.
Janessa is Amazing. You should have her in commercials or a spokesman because she made me feel like all the anxiety from my move disappeared.
I was searching for a storage along the area of my husband’s house so I can store his stuff and I found this storage online, when I book a reservation and went personally to the area the property manager/owner was very helpful and very considerate knowing that I’m not from this country. She was suggesting which unit best suited for my needs and give me a good deal for the price. The area is secured and clean as well. Amazing lady. Very sympathetic of my situation and emotions. I highly recommend this company if you’re looking for storage facility.
Excellent service and great promotions
The property manager was very friendly and respectful.
Great everything was quick and straight forward!! Most was done over the phone and ready when I got that!! Definitely would recommend.
Great very helpful nice people
And they work hard around here to keep everyone happy
Very good she is so nice, she did a good job helping me with what I needed at the day!..
I love how I was able to do my whole getting the unit process online and do payment .
We was taking care of and will continue to use you when needed
Good person managing the place, but when ya rent a 10x20, it’s 9.5 x 19.5. Kinda false advertising
Great people skills.
Good explanation of terms contract
The manager on site is absolutely amazing. When I signed up for a new unit online the process was easy, except for the signature part. I pulled into the parking lot as the manager was getting back to the office and immediately knew who I was. That's a great feeling to know she cares about her facility.
It was great. Office staff was very nice. The office smelled like someone smoked in there so it was hard to stay in there long.
Janessa Ray was very informative explaining features of property, available units with my needs & pricing. She was professional, and confirmed my understanding agreements. Janessa was Caring as explained security features & patrol of property. She took time & patience to answer my questions and clarify any forgotten information later on the following week.
Great ambassador for your storage facility. Thank you!
Highly recommend. Staff was friendly and helpful. Janessa was fantastic to work with. If I ever find myself in need of a storage facility again I will be returning.
I really liked Janessa she was nice and understanding
Its always a pleasure to do business with us storage. They have competitive prices and great customer service.
Amazing. Fast and easy.. very please
Janessa ray was very helpful and understanding. Amazing personality
Everything worked out very well I had a rush move and I got the first two months half off deal which really helped me! The young man was very nice and so far so good!
Property manager was friendly and very helpful. She took the time to assist me in finding the perfect storage to fit my needs.
Every aspect of this rental experience has been perfect. Especially your office worker.
Professional, courteous, informative agent on staff. Very good experience.
Great place to be there are plenty of cameras to go around great staff and great space
Genuineness, professionalism, and communication were the three things that stuck out. Janessa's service was the best I've seen from any business in years. She was outstanding! I will recommend everyone to do business with US Storage. Especially at that location. (1 note worthy thing) This woman took up learning sign language so she could communicate with one of her tenants that was deaf. You can tell she cared about the people who came to her building and would make sure everything was clearly explained and that they truly had a 5 star experience! I was one of those people! Well done👏
Great so far but we are out of state so have not been to the facility
Very helpful staff member
Staff was friendly and professional. The storage was very clean. Highly recommended.
Satisfied. Simple Great experience
Friendly staff, clean spacious units.
Rates are good and space is big enough for my items
excellent customer service! shout out 2 property manager janessa in Murfreesboro for helping me out. she made the process very easy.
Super friendly knowledgeable on what I would need gated the lot and unit is clean
Very friendly and easy to deal with.
The manager was warm, friendly and super helpful
My experience with the company has been nice and professional.
So far it’s been great no complaints and no problems
It was fine but these incessant bids for survey answers is annoying.
Excellent Ms Ray was very polite and made it for easy and she was very friendly that is what made me knew I was in the right place .I have rent here before and so I decided to come and try it again and you have the right person in the right place .
Customer service was awesome. Process was very simple. Property very clean.
We are very excited about doing business with USStorage! The Agent was Super Awesome! Highly recommend USStorage.
Very good
Janessa Ray was very nice and awesome to work with
Janessa was very friendly. She took pride in her job making sure I understand my items were secured and safe there.
Very appreciated. Friendly and nice.
So far I’m very happy. Janessa was great. She was very informative and helpful.
Felt very comfortable w/ my experience. Quick and easy process. I like the fact that I can pull right up to my storage unit. Saves a ton of time.
Very professional. Friendly service. Nice clean and convenient location. 👍🏻
Only talked to you on phone, he was very nice.
You have given us great deals and been very helpful. Thank you for the good service.
It was very nice the manager was very helpful and polite. I would recommend this place to all of my friends the best place I've ever had.
I felt great was real nice took time out to explain to me about late fees how its works
Great! Very helpful and really easy process.
I had a great experience with your company. My representative Rodney Peska at the Murfreesboro TN location was very accommodating when I had a need for services. I will definitely recommend US storage to anyone in need of storage. Thank. You Rodney.
It was an easy and smooth process to rent a unit. Staff were friendly and helpful.
Rodney from US Storage Murfreesboro Tn was very helpful. Great Experience.
Rod, custom service was very exceptional good, he is very knowledgeable of the product he represents. I will be sending customers to him indefinitely. He made me a proud customer.
Great! I was very happy with the customer service and that it was so easy to get the storage size I needed and the first three months discount was a very nice surprise. Thank you.
Very easy process and friendly manager at location. Facility is secure and clean. Thank you
Rodney did a fantastic job getting us checked in quickly and even coordinated a change in rental units when we realized the one I initially rented online would be too small. Great location and friendly staff. Grateful to have found them!
Very well, manager outstanding. I feel my personal belongings are very secure
Rod, has just been amazing!!!! I’ve been a customer for years but he’s been a great addition! Went up and beyond! Great person! Cares and takes takes the extra step!👍👏
Little disappointed at first and wish I would have know the two units I had were together and rented out as one. Moved out of one and then had to move again to another! In the end it all worked out! Lady at desk was polite and explained she was new and had to go out of town why she didn’t get back with me.
Satisfied.
Was able to obtain and use a storage unit.
I’m very happy with the overall experience and great service
Good service Rear friendly And good attitude
I had an amazing experience renting my storage space. Nakayla London made my experience great. She was courteous, professional, well knowledgeable of her job and most of all, kind and polite. I will recommend my friends, colleagues and anyone looking for storage to the Murfreesboro,Tn location.😃
Got there 10 minutes to close and was taken to my unit brought a lock for it and the employee was really kind. Nakayla on nw broad thank you
It was really great. Great costumer service. I got all the help I needed!
Super easy and clean and friendly staff
Great ppl n great pricing
It was great, no problems or hassles and I didn't expect any. Thank you
Fantastic service by Ashley
Everything went well no problems
Positive and affirmed my initial uninformed decision to give your company a try
It was great!! I was taken care of over the phone and then was shown the unit, given the pass code, and shown how to leave as well! Everything went smoothly and was very happy with location of unit will start moving in thing shortly would have already started but have been very sick my inner ear is acting up that is why I’ve been so sick anyway I’ll get better and then I’ll get things moved in tha
Has been a good experience so far, even with pandemic we have worked with Reggie at our location who has been awesome. The whole complex seems to be clean as can be expected for an outdoor storage facility , very happy so far
Great place to store your things friendly
Reggie was the man that helped us at this location and he was awesome. The place is spotless and feels safe.
It was great he was very helpful
Tiffany was very helpful with the process and even offered things I would have never thought of. When I did get to the facility I was impressed with the security of the gate code and the directions she gave me to find my unit.
Amazing! Reggie and his staff are terrific. Excellent customer service! I very glad I chose here.
Really enjoyed it! Very helpful and friendly staff (Reggie) he took the stress out of my move!!
Was very friendly. Even though there was a no contact order the guy was very professional. Wish I could remember his name.
Employees were friendly and very helpful
Very friendly and helpful
Reggie was great. He showed us our options on units and he made sure we could get in with the access code.
I feel valued and as a second- time customer received quality, courteous interaction...
Very helpful and so organized!!
I called to inquire on getting a unit as I was not sure of the size i would need. I visited the facility the next day and even with the policies in place due to Covid-19 From the minute I pushed the button Reggie was very helpful
He took me to the unit answered my questions and following the protcalm in place he had me signed up in no time.
so far so good staff is nice and friendly
Very positive experience. Quick sign up. Friendly staff. Very helpful.
Great...Chris at the desk was super helpful and was on top of things he had me in a storage building ready to start moving stuff in 30mins. Second time I have used your company and I will always come back and recommend to others
Was simple, fast and easy. Nice people, convenient. A little expensive but practically right beside me, so its worth it :)
I liked the help I gotta when I came in the young was very helpful and polite and respectful
very efficient and pleasant
staff
Fast, easy and the office attendant was friendly and attentive
The experience was amazing. Me. Chris was very patient and helpful with my situation and he helped me find what I needed. You guys are awesome
Very courteous and helpful with the rental. We love this place!
Very helpful an courteous an explained everything
Chris was.very helpful, efficient & courteous; I Appreciate it!
It was really convenient for us, considering the location. If no climate control is an issue for you, then that would be about the only downside to choosing US Storage. I like the passcode system. Price was very reasonable after shopping around.
Everything was great. This is our second time renting a space - and would recommend to anyone.
I was very pleased with the level of service I received in booking a storage unit. When the website failed, I was able to call and reserve a unit and they gave me two months at half off.
Enjoyed the lady that assisted me
Great experience. Reggie was awesome and great at explaining everything.
Ok. No issues. Good customer service
Very helpful to us and polite!
Great! Magda and Reggie are wonderful people! They showed me around last minute and I LOVE the whole 2 month 50% off deal. The storages are pretty pricey, but that's anywhere.
Everything has been great. No spiders.
Reggie was Great to work with! He made it simple and easy to get a storage unit and provided use of a moving truck for Free! I highly recommend US Storage and really Appreciate the Amazing Customer Service! :)
Your staff was very nice and informative
Website and actual prices did not match - misleading.
Reggie at US Storage went above and beyond with customer service. The usage of the truck for free was absolutely great
The process was easy. I reserved my storage online and needed to change my move in date. They worked with me and I was able to move in no problem. I like that they had videos to show how big the storage was so I could pick the right one. I like that it is gated but I don't like I can't have access 24 hours at least when I'm first moving in. My husband and I are very busy so making late night drops are a must for us. Other then that everything was good plus being able to use the moving truck will cut down on our late night drops just need my husband to slow down on working.
Very nice and helpful people. I Would recommend this storage facility to anyone
The manager was great and helpful
Service was awesome!!!! Prices are great!!!!
Excellent personnel! Readily available. Quality storage space - safe and sound.
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The service was really good.The Associate made sure I was taken care of.
Excellent customer service!😃
Great! No issues here!!!!
Great customer service and employees take pride in their work.
I would highly recommend this place to everyone. Logan was very polite and knowledgeable about the amount of space we needed.
Awesome customer service! Extremely clean storage unit upon arrival. Secure location. I wish it was 24 hour access, but the hours are very flexible.
Good service, kind, made us feel welcome. Took time to show us the space, access gate operation, setting combination lock, going over rules and regs. Your people had personalities!
Very good! Logan was very nice and helped me quickly and efficiently.
Logan was super sweet attentive and even worked 1 hour past close for my mom and I!!!
Everything was quick and easy from start to finish Angela made sure we were well taken care of.
The lady that waited on us was very professional and had a very nice attitude.
Very accommodating. We appreciated how helpful the staff was in getting us leased. Thank you.
Karen was wonderful to work with. She was so helpful and accommodating. Great location and easy in and out.
The men at the front desk were very helpful and friendly!
Very good Karen did a fantastic job! Thank you
Very nice folks to do business with. Units are clean and well maintained! I would highly recommend using US Storage Centers!
The young lady in the front office is very nice she walked you to your storage and tell you everything that you need to know storage units are nice kept cleaned and I do appreciate that so much the old lady at the front desk is very helpful have any problems or any issues with your storage she is the one to contact I was very pleased and happy our recommend this to my family and friends
Karen is the most friendly person I’ve dealt with. I called one of the other stores on Broad St and the girl there rushed me and instead of giving me prices on units told me to come in and check them??? Karen told me the prices and showed me the units to make sure I liked them.
Called nearest to our home
Friendly and helpful staff!
Karen was very helpful before we rented and during our process.
She allowed us to park our truck and dolly overnight so we could take our car and go to eat and hotel.
The unit was clean and access able.
Price was fair. Good all around.
Very good customer service... The only issue that I have is when the monthly fee went up but I did not receive notification prior to change
Great customer service, answered all my questions and helped to find me the right size unit.
Both employees that assisted me were very helpful and courteous.
Awesome Ms. Angela was an amazing help and gave us great info along with actually communicating with us instead of treating us just like most yesterday do judging and what not. She told us stuff about herself just like she knew us and that to me means a lot and I couldn't ask for more when it comes to investing money in anything. I do greatly appreciate your help again dear and would highly recommend this storage facility along with Ms. Angela as your assistant/friendly renter. Awesome quality and can't for your buck so go on in and start renting today!!!
Angela was amazing. VERY Friendly, professional and went above and beyond to ensure my spots were able to be acsessed by big moving company's semi. Were in California and did this over phone. Great employee. A+++++
I love the experience with your company and I love the customer service that the young lady gave us.
Angela was very informative and helpful. Awesome customer service!
very helpful at front desk especially when i was checking out of the storage unit
Angela Crawford was awesome. Helped me get the unit I needed, locks and answered all my questions. It was a great experience, since I am in Colorado and moving to Tennessee.
The administrative service was excellent.
Angela was great, very friendly and professional. The location was clean and well maintained. I would use you guys again.
Angela's hospitality and customer service was awesome. She treated me so very nice. The office was so cleaned and smelled so nice. She is an extraordinary woman.
Working with us storage has been great! The staff is friendly and and the rates are unbeatable. The fact that they let you use a nicely sized moving truck for free should be more than enough to attract your business. Also, Angela was very sweet and knowledgeable. She talked me out of getting too small of a unit and I'm glad she did!!!
Angela Crawford was very helpful and friendly
This is the only storage facility I'll use in Murfreesboro. Super professional and friendly staff; Angela was incredibly helpful! If you need a storage unit, the prices and service here can't be beat.
So very polite and helpful. We moved here from Cleveland Ohio and our sales clerk was so friendly that we immediately felt welcome and home . Thanks Angie!!!
They were very helpful to get us taken care of for our cookie season.
Had an issue but got it resolved—
Thank you
We would definitely use US Storage again. Angela was awesome as the property manager. I would really like to be able to rent from her again
We were recommended to your storage facility by our future apartment manager. Getting to the facility was relatively easy and the process to get a room was quick and efficient.
My experience was great! Angela was very helpful in helping me with what I needed!
My experience at your Murfreesboro location was a pleasant one. Angela was very helpful. The only thing that put me off was the 13 dollar a month mandatory insurance. I was not made aware of this fee when I received my quote over the phone.
Great. I am pleased with the service. Ashton helped me find a unit suitable for backing our Uhaul up to on a rainy day. He was polite and professional. Thank you!
Angela was amazing! She is so sweet and kind!
We have used you before and would do it again if needed
I Have always been taken really good care of at this location. Even Since new management has come on board. Ms Angela is wonderful😀. Ms M. Nichols
very professional and Curtis Angela knows her job
The lady at the front desk was fantastic! She was so helpful and kind. We purchased a lock and forgot it at the desk and she's holding it for us until we move our items in. 5 stars! Thank you ma'am whose name is cannot remember!
Good customer service and very helpful.
Very professional and helpful...made it easy to get our unit....
The clerk was very helpful and helped me get the perfect size storage. Awesome
Great experience, easy. Ashton was very helpful and nice.
It was great Angela hooked us up very nicely!
Very nice and spacious storage very helpful staff
management very professional,and kind ,
Amanda the facility mgr was so nice, the facility was clean and secure. Will tell all my friends about this business.
I’ve been doing service with them for years and they’ve always been friendly.
US storage employee was very helpful,kind,and very professional.
Great experience. Good customer service.
Ms Angela and the staff are the best to work with. HANDS DOWN,US STORAGE ON Broad St. In Murfreesboro has it going on. Plus You get a Truck to MOVE YOUR STUFF IN!.!.!.! MIND BLOWN, THE MORE YOU KNOW!
good experience, knowledgeable, and quick
Quick and easy application process and helpful employees
I loved it I will always use y'all storage
I worked with Adel who was very welcoming her service was great place very clean I'm now a customer.
I had the best experience working with Adele and Ashton. They were very patient, informative, helpful and both have above average customer service. I will definitely recommend US Storage because of them!
Great customer service. Very convenient location.
Oh I know your rules and have always loved your customer service and the clerk and I spent time really talking about how well the company is and it was such and enjoyable moment! I hated to leave...she is a joy....
Great I am going to rent another unit
This was a wonderful experience, very friendly front desk personnel, and the process did not take long at all.
It was great, I walked in not feeling so good about the situation I was in and came out smiling and laughing. Ms Andi was phenomenal. I'm glad I chose US Storage.
It was simple and painless. Andie was helpful and friendly.
I just moved here from North Carolina and I received exceptional service from Andie Weiler. She made it a very pleasant experience.
The gentleman there was very helpful
Excellent customer service. Very helpful. Loved the 50% off and would be nice to get again :)
Miss Andi was an absolute please to deal with. She explained EVERYTHING in full detail and went out of her way just to make sure everything ran completely smooth. Thank you again Miss Andi.
I have been very pleased with US Storage
Great experience the staff was very helpful and professional
The main reason I rent from you is the local management. As a storage auction buyer, having a good relationship with on site managers is very important. Andi is absolutely wonderful. Without her and past managers, I would not be here,because, frankly you are the most expensive place around.
andy was extremely helpful and really made my life easier that day.
I am moving to the area from out of state. At the last minute I realized I needed a storage unit for a short period of time so I called US Storage after finding them via a Google search. I experience exceptional customer service on the phone. When I arrived in the area, I again received great customer service.
It has been wonderful. On our initial visit, we talked with Andi (who is amazing), - she walked us thru the procedures, showed us a unit and easied our worry of "storing" our possessions. The facility is very near our house, so it is quite handy, as well.
I had a great experience. I booked through a third party, but my reservation didn't show up. The manager was very helpful and understanding. I was lucky that there was one storage unit left in the size I needed.
I was very impressed with the manager at the Murfreesboro office on Broad! She was very informative, helpful and friendly with any and all questions!!! I would highly recommend you all to friends and family!
Sincerely,
Tracyann Benefield
It was great and a life-saver for our family as we were in between moves and needed a temporary storage unit!
I can't remember the ladys name that helped me. She was very helpful she went beyond what I had a very good experience.
Thanks very much!
I had a wonderful experience. Andie was wonderful, she helped me during a very stressful time. She took the time to explain everything to me, about my unit. She is always so friendly and willing to help. I would highly recommend US storage to all my family and friends.
Loved the facility. Both workers i interacted it with were extremely friendly and extremely helpful.
Andie was great! She was very professional, courteous, and got me a heck of a good deal. I am glad that I stopped in to see her and you need more employees like this at your company. Keep up the good work, Andie and thank you, once again!
She was so nice and explained things very accurately..by far the best customer service I've been around. She was very nice and caring.