Great Experience!
Very nice friendly staff!
Clean friendly, safe and secure
The big door that you drive in didn’t work. I had to unload in the heat and get help from son-in law
Hello Roger, thank you for reviewing our Savannah facility. We apologize for the inconvenience caused by the door not working and for the added difficulty of unloading in the heat. We understand how important it is to have convenient access, and we’re sorry for any extra effort this required on your part. Your feedback is important, and we would like to further connect. At your earliest convenience, please email us at
[email protected] with more information about your experience. We look forward to speaking with you!
Great experience staff is friendly and helpful.
Well to start, I showed up at my scheduled appt and no one was there. Second, when I rented my U-Haul and showed up and called the number, they said power was down but it wasn’t. The roll door was broken and I got trapped inside the gate. Third, I still haven’t been able to move into my units. I will be looking to receive an extension of unit time and or cost for extra expenses since I had to keep my belongings in the U-Haul.
Hello Tonya, thank you for sharing your experience at our Savannah facility. We apologize for the inconvenience you encountered, and we understand how frustrating it must have been to face challenges with access and delays in moving into your unit. We would like to further connect. At your earliest convenience, please email us at
[email protected] with more information about your recent experience, and a manager will reach out to you.
Overall good, some gate issues in the beginning of renting which were quickly resolved by management.
The elevator hall smelled like mold , the elevator smelled like urine and also had cigarette buds on the floor . The second floor hall smelled like someone defecated on the floor . The customer service was 10/10 with Ms Tiffany but the state of the storage it self is horrible .
Hello ReYanna, thank you for reviewing our Savannah facility. We sincerely apologize for the unpleasant conditions you encountered in the facility. Cleanliness is a priority, and we will address these issues immediately. We're glad to hear that Ms. Tiffany provided excellent customer service, but we understand how important it is for the overall environment to meet your expectations as well. At your earliest convenience, please email us at
[email protected] with more information about your recent experience, and a manager will reach out to you.
Waste of time. Website does not note that a 20x10 does not exist. It is TWO separate units needing 2 locks. Staff at Savannah location wasted my time not even knowing that it was 2 units; trying to convince me that I did not understand. Finally I showed the prop.mgr the actual size & she promised (on Friday) to talk w Dist Mgr & get back to me on Mon. which did not happen. Had to call call center 3 times to cancel & explain each time. Still have not heard from DM. Did not get full refund yet. Got sent a new unexplained bill for $92. after a partial refund?!? Plus was charged a partial amount Never moved in. Only had keys to return for lock that PM left on my unit. Teach staff how to measure. Get them a way to measure. Remediate their inferior knowledge of their job & fix your website
Hello Cynthia, thank you for reviewing our Savannah facility. We understand your frustration regarding the miscommunication about the unit size and the challenges you faced during the process. We apologize for any inconvenience caused and appreciate your feedback. We would like to further connect. At your earliest convenience, please email us at
[email protected] with more information about your recent experience and a manager will reach out to you.
Absolutely awful experience. Probably the worst experience and customer service I have ever dealt with.
Hello Amy, thank you for sharing your feedback at our Savannah facility. We’re sorry to hear about your experience and regret that it didn’t meet your expectations. Your feedback is important to us, and we’d like the opportunity to address your concerns. At your earliest convenience, please email us at
[email protected] with more information about your recent experience and a manager will reach out to you.
Tiffany was amazing she helped us understand the difference in the sizes also just a great person to have on your team.
Friendly, efficient and very helpful staff and facility was clean and well maintained.
It was great. It was a nice and clean facility. My daughter used it for her bedroom items for the summer between apartments for college.
No one ever calls you back
Laquisha was very friendly and helpful. Excellent customer service!
Worst experience ever. Pulled up to the office and the lights were out and the doors were locked. Customer service was nowhere to be found. Had to call corporate office and they called inside to the employees personal cell Phone. There were five customers waiting outside to be serviced, and it was during business hours. All the gates are constantly broken down. The keypads are constantly broken, The elevators are constantly broke down just an awful awful place. Price it’s way expensive to have this horrible service. The absolute worst
Very easy to work with!! Easy to get a unit!! Person I spoke with was wonderful!!!
I still have a unit with Safenest.
Good. The front desk agent was very friendly and patient. Explaining everything to us and the different options.
It was quick easy and the place is very clean easy access I love it
My experience with SAFE net employees has been excellent! To improve this service and make it an excellent business, there are some matters that need to be addressed and implemented. Feel free to reach out to me and make it an excellent business !WARREN WESTBERRY
We're very happy with our service our service guy was Richard and he was great. Always had a smile and was very helpful. He was super nice and we haven't had to much of that since we moved to Savannah GA. The unit was clean and very nice just right for us, not to mention that it was one of the cleanest and safest around. The price was pretty good too, actually it was a good bit cheaper than the other places that we checked on. Thank you Richard for your excellent service.
It was fine. Never any problems
Very good. Very courteous and helpful employee.
Need another lane inside building
Great promotional deal! Nice clean facility with easy sheltered access.
I like the storage location but I what was communicated to me did not occur. I asked that my card be removed so I want be charged for the month of January and I move my things out to get a bigger storage. I was told I had to have my things out for 24 hours and I can move back in. I spent money for a U-Haul to store my belongings and larger storage. I am not sure where the mix up communication is but I am not happy.
Very well handled. The transition to your company has been hassle free
It was very nice. You should have marking on floor.
Show different location on floor
We had a very pleasant experience. The person who help was very delightful.
10
Great place to rent, prices are very reasonable. The staff, Mr Pizzo is an excellent person, he provided exceptional customer service.
I was given the wrong code to get into gate . Had to call customer service after hours to get correct code
Not satisfactory and regretted making the decision.
It was excellent the move is n process was very east
